I went yesterday with the intention of doing my 30k miles service; As stated in the user manual of my vehicle, it corresponds with Oil & Filter, Eng air Filter, Cabin Filter. Before making my appointment for such a service, I checked on the dealer's website and when you search for the 30kM service, it says exactly the same thing. I arrived with my vehicle and the service advisor Anthony and I told him that I am here for my 30k service, at his desk I saw that he has a paper detailing what each service requires 10k 20k 30k blah blah. I saw that there is added Fuel Additive, Throttle body and Fuel injection, I commented that additional service does not appear on the Internet and Anthony answers me You can not believe everything says on the internet, I could not believe it and I said him, I saw it on your website, I asked him what does that extra and he explained to me the throttle body, I asked him the cost of the additive and after that he starts adding to his calculator everything and he tells me $ 484. My point is, at no time tells me that this is something the dealer recommends (obviously to make money) and actually I´m good with that, Business is business, But what bothers me is that He treat me cheap and like an ignorant man making me believe that I need that service without telling me anything that wasn´t the service recommended by the manufacturer, Anthony watching my dismay he says not very kind, well tell me what you are going to do to the car and that is it, if you want to sell something, well just try to sell it to me, convince me but not me treat like an ignorant one that is going to pay what you say. After that I call him to ask what kind of oil they use if it is synthetic or regular because I saw on the website that they have different prices and I wanted to use the best quality and Anthony tells me Synthetic Blend and Synthetic fuel, I asked him what is the difference? Waiting an answer like one is better to the engine for such and such a reason, then no, he told me the same thing that one is blend and the other not hahaha Can you believe that? And last but not least I request to him NO CAR WASH because my vehicle had been in the body shop and they recommended not to wash it in 30 days and then when I picked it up the car had been washed. I have nothing to add on when the technicians, the car apparently had a good deal. Really, if I had another dealer just as close to my work I would not go any more, but unfortunately It´s very close, for the next time I will obviously ask another advisor. I´m a really easy going person but I did not like everything that happened there.