Tuttle Click Hyundai

**If I Could Give Negative Stars, I Would! ** I'm on my FOURTH Hyundai purchased from Tuttle-Click Hyundai of Irvine (two Santa Fes, a 2023 Palisade Calligraphy, and now a 2026 Palisade Call ** I'm on my FOURTH Hyundai purchased from Tuttle-Click Hyundai of Irvine (two Santa Fes, a 2023 Palisade Calligraphy, and now a 2026 Palisade Calligraphy). Unfortunately, our service experiences have been so consistently disappointing that we previously started taking one of our vehicles to an independent mechanic. When purchasing my 2026 Palisade, I specifically mentioned our negative experiences and was assured that new management had improved the service department. My first oil change went well, so I was hopeful. Unfortunately, nothing has changed. After my check engine light came on, my husband scheduled a service appointment. I dropped off my car on October 13 and was told diagnostics could take 2–3 days. No problem. What wasn't explained was that my vehicle could sit for days BEFORE diagnostics even began. Nearly a day and a half later, we received a text stating my vehicle was "next in line" for diagnostics. **Then what is the point of making an appointment?** We both work, have two children at different schools, and had arranged transportation around this appointment. Had we known there would be a delay before anyone even looked at the car, we would have scheduled accordingly. When my husband called for clarification, Kyle repeatedly explained that diagnostics take time rather than addressing why our car hadn't been evaluated. My husband felt the responses were condescending and dismissive. When he formally requested a manager, he was placed on hold, only for Kyle to return and say Jesus, the manager, was unavailable. They offered to make an exception and provide a rental car, which we appreciated, but that wasn't our concern. We ultimately decided to take the vehicle elsewhere. What upset me most was the paperwork when I picked it up: "NO WORK PERFORMED. CUSTOMER DEMANDED TO TAKE VEHICLE" "CUSTOMER DECLINED ANY FURTHER WORK AND DEMANDED TO TAKE VEHICLE." **DEMANDED?** We simply called and requested to pick up our vehicle. The wording was unnecessarily confrontational and misrepresented our interaction. The paperwork also included a remark about diagnostics involving more than "PLUGGING IN THE COMPUTER," referencing something my husband said while questioning the delay. We understand that diagnosing a problem takes time. Our frustration was that the process hadn't even started. Including that remark without context felt defensive and unprofessional. Jesus eventually called my husband but continued focusing on how long diagnostics take instead of addressing the lack of communication. **We were never upset about how long diagnostics might take. We were upset that nobody explained our vehicle could sit waiting to be evaluated despite having an appointment.** I genuinely love Hyundai vehicles. In fact, my mother and sister both purchased 2026 Santa Fes after hearing how much I love my Palisade. That's THREE new Hyundais in our family this year! Unfortunately, I've already advised them to avoid this service department. After four Hyundai purchases and years of disappointing service experiences, I'm done giving this department chances. **An appointment should mean something. Communication should be transparent. And customers deserve to be treated respectfully.** If I could give negative stars, I would. More

I had a great buying experience here and truly loved my Tucson until a few recent service issues. Unfortunately, my most recent experience was disappointing. First, my car was kept for 3 weeks after the Tucson until a few recent service issues. Unfortunately, my most recent experience was disappointing. First, my car was kept for 3 weeks after they said it would only be 2 weeks. They found another issue the day I was supposed to pick it up. I was without a vehicle during this entire time and was told that no loaner service was available. That is crazy that they provide no options when your car is in service that long... Second, while I was told they would "see what they could do," the only accommodation offered was a small discount on an oil change and even then, my window sticker was not updated when I picked up the vehicle. Lastly, although the dealership offers a car wash, my vehicle was returned extremely dirty. There were visible spider webs and a heavy layer of dirt throughout the exterior, which was especially frustrating after such a long wait. I've been a loyal customer for over 6 years, so this lack of care, service and attention to detail was very disappointing. More

Exceptional Service and a True Lifesaver at Tuttle-Click Hyundai! I was visiting from the Coachella Valley when my Ioniq 6 suddenly refused to connect to any fast chargers. After more than two stressful Hyundai! I was visiting from the Coachella Valley when my Ioniq 6 suddenly refused to connect to any fast chargers. After more than two stressful hours and a completely dismissive experience at another Hyundai dealership, I felt utterly stranded and overwhelmed, with plans to continue my trip to Laguna Niguel hanging in the balance. Then I arrived at Tuttle-Click Hyundai and had the good fortune of meeting Micah – and everything changed. Micah jumped into action without a moment's hesitation. He listened carefully to my situation, quickly and accurately diagnosed the issue with my charging port. While a rental car ultimately wasn't needed, Micah went above and beyond to ensure I could continue my trip to Laguna Niguel without further stress or being stranded. He arranged for a loaner car within minutes as a proactive measure – all done without an appointment, with no delay, and absolutely no excuses. Throughout the repair process, Micah kept me informed, and he had my vehicle repaired and fully charged in record time. Micah didn't just provide a service; he delivered true peace of mind during a stressful situation. His professionalism, genuine empathy, and remarkable efficiency were everything you could hope for in a crisis. Tuttle-Click Hyundai should be incredibly proud to have someone like Micah on their team. He is the primary reason I will remain a loyal Hyundai customer. If you're looking for a dealership that truly cares about its customers and provides exceptional service, look no further than 1 Tuttle-Click Hyundai. Ask for Micah – you won't be disappointed.   More

Purchased a new vehicle. Process was AAA from beginning to end. Explanations were clear and all questions answered. Process was AAA from beginning to end. Explanations were clear and all questions answered. More

I have experienced significant challenges with the service provided at this dealership, leading to regret regarding my vehicle purchase. Since acquiring my car, I have encountered numerous issues, and service provided at this dealership, leading to regret regarding my vehicle purchase. Since acquiring my car, I have encountered numerous issues, and the dealership has shown a lack of responsiveness. During visits to the dealership, I have observed staff sitting idly, displaying a lack of engagement with incoming and outgoing customers. On one occasion, I had to approach the service desk seeking assistance after waiting for 20 minutes outside the designated service area. Furthermore, the dealership's provision of only one-way transportation through Lyft has proven inconvenient, necessitating additional expenses for the return journey. It is worth noting that the service concern relates to a Hyundai recall. I express the hope that improvements in service quality will be realized in the future. More

Sales team is absolutely horrendous at providing customer care and communication, we all know how difficult things can be with an infant to align schedules and get prepped for a possible long day at a dealer care and communication, we all know how difficult things can be with an infant to align schedules and get prepped for a possible long day at a dealership to buy a vehicle. Ron- double booked us on a used car- knowing we were on the way and our 7 month old kept us up all night ( I provided plenty of communication and ETA) only to show up 5 minutes past the other couple. They literally told us “sorry there’s nothing we can do” even though we were in communication for over 24 hours with him! Blair also insisted it was a “first come first serve” after the fact, backing up his employee like we were the ones at fault here. Thank you for wasting our time coming to you, it not only cost us that one vehicle but another one that was a bit further that we could have made it to in time had we not been shafted by you. Highly recommend avoiding this place if you want to be treated with respect and care More

Bought a genesis from this dealer in august, right away the car has braking issues that I didn’t notice during test drive. i used their texting service to schedule an appointment on 3 different occasions a the car has braking issues that I didn’t notice during test drive. i used their texting service to schedule an appointment on 3 different occasions and was told that someone would reach out to me for an appointment but they never did. about a month goes by then I’m starting to have steering wheel and alignment issues so I make the call to the service department for an appointment. HERES THE BEST PART!: I called to make an appointment to have my car looked at and the guy says that they are booked out for a month and a half and I should contact another dealership. I then told him that I would just like to make the appointment at their dealership instead and he literally says “yeah no I can’t do that… we would rather someone come in at that time that is actually gonna come” after i picked my jaw up off of the floor I said “if I need to cancel the appointment I will, but I would rather have one just in case” he then says “yeah no we can’t do that.. just call the dealer in laguna niguel”. he literally wouldn’t give me the appointment even though I did not mind waiting. are you guys serious?!? so then I call the next dealership and make an appointment which goes well but as soon as I brought up how I will need a loaner (which I was promised to have with the $5k warranty I purchased) she got annoyed immediately and let me know I’m gonna have a mileage limit which is less than what my daily commute is. c‘mon guys, this is not the service that I would expect from buying a vehicle at this price point. I spent a lot of money at your dealership for this car and this is NOT cool. thank god I love the car as much as I do because it does compensate for the absolutely terrible experiences I am having with this dealership. if you want a Hyundai or a genesis, please go anywhere else literally. More

Service department was extremely rude, inpatient, not helpful at all and never really showed interest in helping me out. That’s the result of cheap training. Sincerely don’t recommend this dealership at helpful at all and never really showed interest in helping me out. That’s the result of cheap training. Sincerely don’t recommend this dealership at all, just go to Tustin or some other place. More

Dealt with Alex Akhavan in the internet sales department. I *purchased* the vehicle online, went to try and pick it up and was told it wasn't a real and that it was assigned to somebody else. Got the markup I *purchased* the vehicle online, went to try and pick it up and was told it wasn't a real and that it was assigned to somebody else. Got the markup pitch afterwards. Absolutely no point in using the Hyundai Express system with these scammers. Remember, Alex's word is meaningless and they won't sell you a car! More