Tutton Chrysler Dodge Jeep Ram

The service department were wonderful to work with! The wait wasn’t long, and Eli made sure to keep me informed on procedures and what Tutton offers. The wait wasn’t long, and Eli made sure to keep me informed on procedures and what Tutton offers. More

Took my jeep to them on June 5 for repairs they called and said I needed a new fuse box and batteries I supplied the batteries for the jeep they charged me $1400 for a new fuse box and it was never replac and said I needed a new fuse box and batteries I supplied the batteries for the jeep they charged me $1400 for a new fuse box and it was never replaced it still had dirt on itI took it back the next day after I picked it up wanting to know why it wasn’t replaced and was lied to by Ned the service manager and told it was reman part then the jeep quit a few days later and took it back for them to fix Ned lied again and said it was reman part they they took the guts out of mine and put in another they said it was fixed but when I left the jeep didn’t even make it home and had to take back the next day they had it for over two weeks and said that they couldn’t find anything wrong and to come get it it quit again September 7 and took it back up their for them to lie to me saying it was being worked on for almost a month when it hadn’t been touched I left a bad review and was called by the service manager Ned to come up their and discuss my jeep when all he wanted was to ask me to take the bad review down and then I was lied to and told I needed a new valve body and was told by Justin that they guarantee me that this is it that if I agreed to pay for it it would fix my jeep then to get told we couldn’t read the valve body so it needed replaced and then they couldn’t read the new one it had a problem with the wiring they lied and said the transmission was full of water then it went from a computer to a transmission control module to a canbus connector then when I called wanting an update on my jeep I was told the technician said he wanted space and never getting a call back and not hearing nothing for a month and when I finally did get in touch with them I was told I needed almost $9000 worth of wiring harness that might fix my jeep i told them no and that I wanted my jeep put back together that I was coming to pick it up and was lied to again by the service manager and told that it was all put back together and ready to go when in fact it was not put back together it was all tore apart and the rear window wiper arm was broke In half and had black stuff all over the white paint so I tried reaching out to drew but apparently he is never their after weeks of trying to get ahold of the general manager Freddy I went by the dealership and spoke with him just to be lied to by him and he was gonna get to the bottom of it and make it right but then never returned my phone calls and when I did get lucky and called he answered just to lie and tell me him and the service manager would call me back the next morning and never did than after speaking with the service manager Ned he didn’t know nothing about it and basically told me that they got my money and wasn’t going to make it right or refund what I paid them for doing nothing to fix my jeep they are just parts changers and the price markup on the parts is ridiculous charging almost double the regular price and then the service manager telling me they the have to pay to store parts and then charge the customer for it More

Had a problem with my 2025 Dodge Ram. Check engine light kept coming on 3 different times. The problem was it was not pulling a code to let service know what the issue was. The service te Check engine light kept coming on 3 different times. The problem was it was not pulling a code to let service know what the issue was. The service team were polite and courteous even though we weren't at times. They fixed my problem, it was a "software glitch" The service manager went above and beyond to insure this problem got resolved. The technology on these vehicles today can be very difficult. I would recommend them if you need service. More

Received a offer from them on a car I was selling, made a appt to bring the vehicle in for the sale, when I got there, they checked over the car, everything was good, car only had 25000 miles on it. Then.... appt to bring the vehicle in for the sale, when I got there, they checked over the car, everything was good, car only had 25000 miles on it. Then.....they offered me about $3000 less than told me originally. Wasted 3 hours of my Saturday to drive out there and they wouldn't honor their quote. AVOID this place. More

If I could leave a 0 star review for their service department I would. I had my 2021 Wrangler 392 taken to this dealer for an issue where it wouldn’t start. They charged me +$150 “diagnostic fee” then department I would. I had my 2021 Wrangler 392 taken to this dealer for an issue where it wouldn’t start. They charged me +$150 “diagnostic fee” then called and said that because of the Warn winch & Rockslide power steps they couldn’t diagnose the problem and that they “don’t work on modified vehicles” (check out how many modified Jeep’s they have on the lot) They recommend it be taken to Jeep Hut in town since it was modified. I paid the tow company another fee to have it picked up from Tutton and moved to Jeep Hut. Jeep Hut confirmed that neither the winch nor steps had any effect on the starting issue as they were only wired to the battery, but that Tutton had managed to completely kill a brand new battery that was just installed 3 months prior. Jeep Hut went through the wiring harness and confirmed there were no issues and that it needed a dealer specific computer in order to diagnose. Thankfully Jeep Hut has connections with many dealers and got it taken to a different dealer with better customer service. If you need anything for a Jeep in Jasper, skip this dealer and either go directly to Jeep Hut or if it’s a warranty issue take it south to a different dealer. More

Hands down the best dealership experience I’ve ever had. From the moment I walked through the doors at Tutton CDJR, I could tell this place was different. Every single employee was welcoming, genuine, an From the moment I walked through the doors at Tutton CDJR, I could tell this place was different. Every single employee was welcoming, genuine, and went out of their way to make me feel like family, not just another sale. The team here actually listens. They took the time to understand what I needed, answered every question with patience, and never once made me feel pressured. It’s rare to find a dealership that’s not only professional but truly rooted in honesty, kindness, and community values. If you’re tired of the typical car-buying runaround, do yourself a favor and come here. This isn’t just a dealership, it’s a place full of people who care. I’ll never shop anywhere else. Tutton CDJR has earned a customer for life. More

Emailed the store about a new jeep for my daughter, received a response within minutes, negotiated via email, drive down from NC and what a GREAT and friendly experience! The facility,staff were exc received a response within minutes, negotiated via email, drive down from NC and what a GREAT and friendly experience! The facility,staff were excellent and laid back. More

Bad experience. ....made oil change appt for 8:00 a.m. Took 2-1/2 hours and cost more than the advertised price shown on the internet when I made appt. Very disappo ....made oil change appt for 8:00 a.m. Took 2-1/2 hours and cost more than the advertised price shown on the internet when I made appt. Very disappointed with Service Writer and establishment More

I am 73 years old and this is the best buying experience I have ever had! Jordan, my sales person was very helpful and courteous. Would buy from this dealership again! I have ever had! Jordan, my sales person was very helpful and courteous. Would buy from this dealership again! More

THE ABSOLUTE WORST EXPERIENCE EVER! This dealership has had a 2024 ram 1500 listed for sale and available for over 115 days. In the last 3 days of me nearly constantly initiating conta This dealership has had a 2024 ram 1500 listed for sale and available for over 115 days. In the last 3 days of me nearly constantly initiating contact and unreturned calls when promised, they have: 1) tried to upsell me on a vehicle costing almost $20k more than the original vehicle I was interested in; 2) told me several different stories regarding an open recall on the initial vehicle ranging from the "part to fix the recall is not in stock", or "they've been waiting 7 months for the part to arrive and it's still not here", then after doing my own VIN research on the open recall and realizing this is a software update need now "the download was done on the ESC system to fix the recall and during the download the ABS module was shorted, then the update damaged the E-torque system of the truck". What it comes down to is classic bait and switch tactics. A vehicle is being advertised online with a great price with great features only to find out that the vehicle supposedly is not available for the customer to take delivery, but here we can definitely sell you this higher premium one right now. Guaranteed this will be reported Georgia Consumer Protection Division, because how is it a vehicle is being offered for sale that in reality is not available for me to drive off the lot! More