Tutton Chrysler Dodge Jeep Ram

After literally spending thousands of dollars (I have receipts) on a vibration issue that originated during the powertrain warranty period, they were not able to resolve the issue. They then stated that receipts) on a vibration issue that originated during the powertrain warranty period, they were not able to resolve the issue. They then stated that it was a design issue with the truck and that all of them apparently vibrate at highway speeds (even though the issue did not start until the truck, a Ram 2500, had approximately 70,000 miles). They refused to cover it under warranty even though I had receipts indicating the issue originated well within the warranty period (the truck currently has approximately 123,000 miles). More

No pressure sale! I looked around at every Jeep dealership within 75 miles from me and no one could beat the prices that Jasper Jeep was offering. Zero pressure sales a I looked around at every Jeep dealership within 75 miles from me and no one could beat the prices that Jasper Jeep was offering. Zero pressure sales and service. I wouldn't go anywhere else now!! More

Misled me so they could try to sell me a new vehicle. I own a 2007 Jeep Liberty, which I purchased in Canton, GA. I haven't had any problem with their service department, and when we moved north to Jasper I own a 2007 Jeep Liberty, which I purchased in Canton, GA. I haven't had any problem with their service department, and when we moved north to Jasper, I expected the same quality and service. In March of this year, however, I took my Liberty to Jasper Jeep to have them look at the front end, which was making squeaking noises. I also told them that the engine had come close to overheating a couple of times, but not all the time. We were in the process of moving again, and I was driving the Jeep a lot while looking for a new house in North Carolina. The service department had my vehicle for nearly two weeks, and kept telling us that one thing after another needed repair. When I went in one day to speak to the service manager about my Jeep, he said, "You mean what's left of it?" They replaced the water pump, saying that was the reason it overheated. They kept searching, he said, for the reason the check engine light was on and said that cylinder #6 was firing only 10% of the time. He said this was due to the engine overheating. When we talked about what to do about it, he hemmed and hawed and said, "Well, we can fix it, but you don't know when the other side will go bad, and an overheating engine can affect the transmission as well." He had me worried that my Jeep was going to fall apart and leave me stranded on the highway. I went to the sales floor in tears and asked what used vehicles they had. We could not buy another car right then because it would have affected our credit rating and might have impacted our ability to get a mortgage! So I did not buy one, but instead paid for the service we had received and left with my ill fated Liberty. Well... I have driven the same vehicle now, including numerous trips to and from Georgia, and have had no issues other than the one we originally took the vehicle in for, which was the squeaking front end that was never addressed. This week I took the Jeep to another mechanic who told me there was absolutely nothing wrong with my engine and the vehicle just needs ball joints. It is exceedingly clear to me that the service manager was only interested in getting me to buy a new car rather than fix the one I have! He LIED to me, and had me believing that I was driving an unsafe vehicle... until time simply proved otherwise. (What kind of person sends a customer off in an unsafe vehicle anyway?) If I am ever presented with an opportunity to recommend a service provider to another Jeep driver, I will steer them far away from Jasper Jeep's service department. More

They had better things to do I guess Made the drive up to Jasper to look at Jeeps. Parked and headed out to see what they had. Walked by one salesman that was helping another couple. S Made the drive up to Jasper to look at Jeeps. Parked and headed out to see what they had. Walked by one salesman that was helping another couple. Spent about 30 minutes looking at a couple Jeeps new and used and never saw a soul. I’m not sure if this is the norm for car dealerships nowadays but I’m surely not going to walk in and ask you to come do your job. More

One very UN-happy customer! In April I purchased a New 2018 JL Jeep Wrangler from Jasper Jeep. I took it back to Jasper Jeep for wind noise they brought their “wind specialist” In April I purchased a New 2018 JL Jeep Wrangler from Jasper Jeep. I took it back to Jasper Jeep for wind noise they brought their “wind specialist” in but the noise was not resolved. Well that was the least of the worries. I started hearing a noise in the rear end took it back to Jasper Jeep. They said when they change my aftermarket wheels and tires back to the originals the noise stopped! They did not call me to come listen so NO I don’t believe that. I purchased these aftermarket wheels and tires from them so they would stand behind them. So then they stated they replaced the left axle and bearing assemble. Nosie still present! Just drive it it’s not a safety issue! Stayed a week at their service dept. that time. Took it back again for noise is still present on 10/24 they remove rear diff. cover for inspection. WHY? If you replace the axel and bearing assemble then you’ve already been in the rear end you should know what it looks like in there. No issues found. Noise still present! 3 Choices per Ryker Lowe Drive it till something happens then we will know what to fix, change the wheels back to factories or we will buy it back taking a $12,000 loss in 6 months. NO I DON’T THINK SO!!! So on 10/31 I took my Jeep to Mountain Valley in Blue Ridge GA buy lunch the next day they called saying they took the diff. cover off the back and the fluid is black and the rear end has shavings all in it! They could not tell where the rear end of the jeep had ever been into. They had to re-build the rear end. My hats off to Mountain Valley they took my problem that Jasper Jeep could care less about and fixed it for me. SO IF YOU WANT CUSTOMER SERVICE AFTER YOU MAKE THAT PURCHASE DO NOT BUY AT JASPER JEEP THEY DON’T CARD ONE CENT ABOUT YOU AFTER YOUR PURCHASE!! More