Twin City Hyundai

I had simple problem of unbalanced tires. I waited 2 hours. They told me it was fixed, Charged me $80. BUT PROBLEM NOT FIXED. Service manager, Matt Oravitz won't return my calls. Took ca I waited 2 hours. They told me it was fixed, Charged me $80. BUT PROBLEM NOT FIXED. Service manager, Matt Oravitz won't return my calls. Took car to tire shop and they had tires balanced in 15 minutes. AVOID THEM. More

First, I would like to point out that the Sales personnel (CJ and Andrea) were courteous and helpful making the purchase pleasant. Unfortunately, the Service does not come up to expectations. It is hard to g (CJ and Andrea) were courteous and helpful making the purchase pleasant. Unfortunately, the Service does not come up to expectations. It is hard to get someone in the Service Department on the telephone (Mike or Scott). If you leave a message. they do not call back. The trim beside the windshield was loose and separating from the top. Took it in to be fixed. About 150 miles later, loose again. Called last week to get the trim replaced and requested that they have the part on hand so that we would not have to drive back AGAIN to have it "fixed". We were advised that is "not our Protocol". Apparently pushing the trim back in place is not going to "fix" the issue. Maybe there is a reason they do not like to return calls (or as in other complaints) answer the telephone. More

Austin Sineath has went well above and be on to help with my trade for my Santa fe he even came in on his off day to help me i will buy from him again Tony Hearon my trade for my Santa fe he even came in on his off day to help me i will buy from him again Tony Hearon More

Austin Sineath helped us buy are new car last we, we are still raving to anyone that will listen on how fast and easy the process was! We were in and out with our new car! I highly recommend Austin for all still raving to anyone that will listen on how fast and easy the process was! We were in and out with our new car! I highly recommend Austin for all your new car needs More

Austin and CJ made our car buying process comfortable and made us feel at home with the support they gave us. I was a little apprehensive to come in due to the low ratings initially, but these two individual made us feel at home with the support they gave us. I was a little apprehensive to come in due to the low ratings initially, but these two individuals surpassed our expectations greatly. More

Can't get the service department to answer the phone. Tried for 2 days. This is my new second vehicle from this dealership. If they can't service my vehicle I can shop elsewhere. Tried for 2 days. This is my new second vehicle from this dealership. If they can't service my vehicle I can shop elsewhere. More

I took my 2015 Hyundai up to Twin City Hyundai to get my AC charged. The car had colder air when I took it in than it has now. I have tried all week to get in touch with them and getting this issue taken ca AC charged. The car had colder air when I took it in than it has now. I have tried all week to get in touch with them and getting this issue taken care if. I bought this car from the showroom floor. All services have been done at this location over 200 dollar service and now you cannot even call me back. Apparently you are not the company I thought you were. More

Over charged me for my car denied gap claim because of it pissed off about it pissed off about it More

Worst experience I’ve ever had trying to purchase a car. The general manager is extremely rude and dismissive when it comes to having a conversation about trade-ins. After all of the papers were signed and The general manager is extremely rude and dismissive when it comes to having a conversation about trade-ins. After all of the papers were signed and the deal was made we were sent the the financial person who we waited on to do paperwork for over an hour. He then preceded to tell us made up and manipulated information about our financial situation. We were told our loan was disapproved and needed to work stuff out with the bank. After nearly having a heart attack knowing there was no way this could be true we spoke to the same lady he had from the bank and she said none of this was true and we would easily be approved. Not even gone 10 minutes from the car lot and they call and tell us they have sold the car. These people were very manipulative and I caution anyone looking to buy a car from them. More

Will not bring the car back for service. Scheduled an oil change and rotation as part of standard service on two cars today. While the oil change was done on both, neither rotation was done. They relea oil change and rotation as part of standard service on two cars today. While the oil change was done on both, neither rotation was done. They released the cars and after we left with one they offered to do the work. The other car was part of a purchase offer for supplied oil/rotation. Just sloppy follow-through and feedback. Didn't seem to really care they didn't do the work we ordered and were paying for on one of the cars (not in the package). The oil change was $25 so the price was fair but you wait for an hour to get the service you booked and it is not done. There are many options around for oil changes and rotations, was using this deal because of the package on one car and what we thought was a promise to make thing better after a very bad delivery of a car (Purchased 3 cars in 6 months at this dealer). More