Twin City Hyundai

Old style sales tactics from the ‘80,s “packaging of add on accessories, lotsa back and forth and pivoting. I like the car but this was < the acceptable car buying experience that most reputable cars dealer on accessories, lotsa back and forth and pivoting. I like the car but this was < the acceptable car buying experience that most reputable cars dealers offer. More

Buying the car was easy. Getting service is a mess. I’ve owned the car a little more than a year. I had the oil changed once and a recall notice once. The first visit I called for two days to make an appoin owned the car a little more than a year. I had the oil changed once and a recall notice once. The first visit I called for two days to make an appointment and finally showed up on a Saturday morning without ever getting thru or a call back. I told the Service person the phone was out and he said, the phone hasn’t rang all morning. No sh*t. He said he couldn’t do my oil change. I walked into the showroom, found the guy I bought my car from and showed him how calling in went nowhere. They blamed it on not taking the phone off of forward when they came in that morning. The service guy wandered in and saw me complaining and suddenly had time to change my oil. Visit 2 today for a recall fix. After making an appointment with an operator who had zero tolerance for me asking a few questions, I arrived today at 12:30. I confirmed it would take about an hour. After driving around Blount county for an hour and 45 mins, we started calling to no avail. We called several more times after leaving a voicemail. We got thru to sales eventually and they confirmed our car was ready. I arrived and asked the service guy about the phones. He said, yeah it hasn’t rang all day. More

Terrible customer service Purchased a car from here wanted to have some maintenance done and every time I call the woman answering has to be the rudest person I have encountere Purchased a car from here wanted to have some maintenance done and every time I call the woman answering has to be the rudest person I have encountered in a customer service department she hangs up on you asks you what you want and while trying to tell her she just cuts you off would give zero stars if I could More

Fantastic sales experience! I have purchased many new vehicles during my life and have got to say that the purchase of my 2019 Hyundai Kona at Twin City Hyundai has been the most I have purchased many new vehicles during my life and have got to say that the purchase of my 2019 Hyundai Kona at Twin City Hyundai has been the most pleasant that I can recall. Very friendly and helpful sales staff including the Salesman, Internet Sales Manager, Sales Manager and Service department staff. A very knowledgeable team that helped me make my purchasing decision without any of the high pressure sales tactics often encountered at other dealerships. I got the vehicle I wanted at what I believe was a fair price and do not hesitate to recommend Twin City Hyundai to anyone for their next vehicle purchase! More

Terrible customer service The financial manager, Evan Facemyer, is extremely rude and dissmive of your concerns. I bought a maintanance package with them for $500. It was a hug The financial manager, Evan Facemyer, is extremely rude and dissmive of your concerns. I bought a maintanance package with them for $500. It was a huge scam. They never followed through and when I would try to call about it they would ignore my calls. I do not recommend going to twin city Hyundai ever. More

I do not recommend this dealership! This is our 5th Sonata and our first Hybrid! Looking forward to many years of great driving! I have owned a 2005, 2010, 2012, 2015 and 2016 Sonata! De This is our 5th Sonata and our first Hybrid! Looking forward to many years of great driving! I have owned a 2005, 2010, 2012, 2015 and 2016 Sonata! Definitely found the vehicle I love! SALES WAS GOOD! But Their service and GM are not what I expect from a new car dealership! I traded my Hyundai Santa Fe for a Honda Pilot and my wife’s 2016 Sonata Hybrid will be serviced at Grayson Hyundai in Knoxville from now on. More

Very poor attitudes My wife and I have purchased 4 new Sonatas and 1 used (2013) Sana Fe in the last 6 years from Twin City Hyundai. Will not buy another from them period My wife and I have purchased 4 new Sonatas and 1 used (2013) Sana Fe in the last 6 years from Twin City Hyundai. Will not buy another from them period. My 2013 Santa Fe, whic I paid $1700 for extended warranty, keeps blowing right side low beam head lamps. I have spent out of pocket in excess of $100 for replacements. I asked them today to replace it at no charge and was told they would supply labor (2 minutes) but I would have to purchase the bulb from them. I again explained that this is an issue with the vehicle that should be covered under warranty and if they could not fix it that I may need to ake my business elsewhere, at which point, Eddie Nasser (GM) told me to take my business elsewhere. Wow! How can a place stay in business with a GM like this I will probably leave the Hyundai brand and go to Honda because of this. But I definitely will not be back to Twin City Hyundai for service or to purchase any more vehicles. So much for customer loyalty! More

Excellent As stated previously, our visit at Twin City (Alcoa, TN) was EXCELLENT! Our sale rep Travis Lawson was very help and patient while we went looking at As stated previously, our visit at Twin City (Alcoa, TN) was EXCELLENT! Our sale rep Travis Lawson was very help and patient while we went looking at the Tuscons. His sales Mgr. John was very helpful and was able to work with numbers that my wife and I was able to make the purchase. Overall, our visit was excellent as well the staff working that was working there were very friendly. My wife and I we thank you!! More

Buyer Excellent customer service. Salesman and staff are very friendly and helpful. Greeted when walked into dealership and given time to look around, not i Excellent customer service. Salesman and staff are very friendly and helpful. Greeted when walked into dealership and given time to look around, not instant pressure to buy like some other dealers. More

Great Experience In the past we have gone to other dealerships in our immediate area, each time my wife and I were not treated very well in regards to our need. We fel In the past we have gone to other dealerships in our immediate area, each time my wife and I were not treated very well in regards to our need. We felt that they were only after money without regard to our needs. At Twin City all of these were gone. The best place to buy your next car. Thank you More