Twin City Hyundai

Third purchase from this dealership There is a preconceived notion that women are likely to be cheated when dealing with cars. I've never felt this way at Twin City whether in Sales or There is a preconceived notion that women are likely to be cheated when dealing with cars. I've never felt this way at Twin City whether in Sales or Service. I have always been treated with utmost respect. After buying the first Hyundi I don't even consider other cars or dealerships. More

Made my day My experience at Hyundai was greater than I was expecting. There wasn't any pressure made for a purchase. The staff that worked with my wife and me wa My experience at Hyundai was greater than I was expecting. There wasn't any pressure made for a purchase. The staff that worked with my wife and me was knowledgeable and listened to our comments, about what we were looking for in an automobile. More

Great EXCEPT for the paperwork I did a stupid thing and signed BLANK forms. When I was given the package with all the paperwork, I discovered I had signed up for all the most expen I did a stupid thing and signed BLANK forms. When I was given the package with all the paperwork, I discovered I had signed up for all the most expensive options on the Mechanical Failure Service Contract. In addition, the Road Hazard Tire And Wheel Coverage was handled the same way. While I probably would have chosen the same items, I should have had the option to make the decision. That is why I would probably recommend to a friend that although I got a good deal on the car, I would warn him to not make the same mistake I made. Barry Reisinger More

Great experience Came in with our 2008 Hyundai Tiburon because of a squealing noise and learned it needed a lot of work. It had a lot of miles on it as well, so all pa Came in with our 2008 Hyundai Tiburon because of a squealing noise and learned it needed a lot of work. It had a lot of miles on it as well, so all parties agreed it was time to think about a new car. Staff was courteous and worked hard to make sure we got the car we wanted at a price we could afford. Would recommend to anyone. More

Excellent Experience The sale was very straightforward and honest without any issues. Once a price was agreed upon the remaining details were handled swiftly with great pr The sale was very straightforward and honest without any issues. Once a price was agreed upon the remaining details were handled swiftly with great professionalism. Additionally, the follow-up after the sale was much more than expected and very appreciated. More

Ionic purchase We are thrilled with our New Ionic. It is a exceptional car. We have told everyone about this techno marvel as well as the great sales at Twin City Hy We are thrilled with our New Ionic. It is a exceptional car. We have told everyone about this techno marvel as well as the great sales at Twin City Hyundai in Alcoa. More

Finance Department Nightmare If I could give this dealership a (-5 )star rating I would. We recently purchased a car from Twin City. Please keep in mind, this is our 3rd purchas If I could give this dealership a (-5 )star rating I would. We recently purchased a car from Twin City. Please keep in mind, this is our 3rd purchase from this dealership. We realized that the spelling of my name was wrong on all of the paperwork. Registration, Loan etc. For months, we have been going between the dealership and BB&T, trying to get the issued resolved. Every time, the dealership.....either the GM, Sales Manager or Finance Manager assured me that the problem was being resolved. To rest assured, I had their promise they are working to correct the issue. That they will follow up and call me right back....NEVER to hear from them again. Months and months of trying to resolve the issue, it is unbelievable that I am no farther along in rectifying this problem than I was on day 1. I will eventually get everything resolved (NO thanks to Twin City), and will never purchase another car from them again. All I can recommend for Twin City is to seriously try to improve your customer service. You need to do much better in order to keep your repeat customers. There are many Hyundai dealerships in the area. This is sadly the most unprofessional organization that I have dealt with. More

Exactly What We Were Looking For! We had reserved a car and it was waiting for us when we got there. It looked like it was in perfect condition. We took it for a test drive and found We had reserved a car and it was waiting for us when we got there. It looked like it was in perfect condition. We took it for a test drive and found the car very responsive, comfortable and drove very smoothly. We decided to purchase the car and began the paperwork part of the purchase. We chose to pay cash, so we did not have to go through the financing part of the process. There were two additional accessories that we wanted, which were added to the car while we were there, so we were completely satisfied with the car, the salesperson and the dealership. More

Great Sales people! Stephanie was great to work with! She explained all the options on my new Elantra. It only took a few minutes to secure all the financing and I was ou Stephanie was great to work with! She explained all the options on my new Elantra. It only took a few minutes to secure all the financing and I was out the door. I will definitely return again! More

Best Experience I've Had This was the best car buying experience I have ever had. The salesmen were helpful and answered all the questions I had, but were not pushy and just l This was the best car buying experience I have ever had. The salesmen were helpful and answered all the questions I had, but were not pushy and just looking to make a sale. I felt that everyone there genuinely cared about me and wanted to help. I would recommend this dealer to anyone who is looking to buy a new or used vehicle. And don't worry if your credit isn't excellent because they will work with you to help you get the vehicle you want and love! I am truly happy with my purchase and am in LOVE with my 2017 Hyundai Tucson!!! Thanks again to everyone for everything! More