Tyler Ford

Great sales, horrible service department. We purchased a 2018 Edge Sport from them on May of 2018 at a great price, but we started having serious vibration issues coming from the rear doors wh We purchased a 2018 Edge Sport from them on May of 2018 at a great price, but we started having serious vibration issues coming from the rear doors while the car was still under full warranty. It was a bizarre problem, but it was very clear; the rear doors would both vibrate so loud that you could not have your arms on them while sitting in the back seat. They had the car for almost 3 months and managed to fix nothing and ended up getting a very negative attitude, to the point where they wouldn't even honor their own warranty and even said we were making up the problem because they claimed they couldn't hear any issues, which makes me wonder what they were trying to fix for 3 months if they didn't see any issues. The service rep repeatedly lied to me about progress and what they had done to the car, and didn't even provide paperwork for anything done to the car. What they were doing made zero sense as far as fixing any issue goes. One of the owners, Dave, personally ended up telling me that they could not fix it and to take it to a big city dealership, that they were "too country to be able to fix the issue" and they were "too busy to spend time chasing noises and rattles". He also complained that they had spent many hours working on the car and they were losing money so they could not afford to work on it anymore. Their entire attempt to fix it was to replace a single part, and then "feel around" and hope the issue was fixed. They gave me back the car 3 times and every time I could hear the issue driving home from the dealership. I took the car to Brinson Ford Lincoln in Athens (note that this is a much "countrier" dealership) and they had the issue fixed in three days. The issue was a software update for one of the electronic components in the car, which is something you would think they'd check. Every time I asked for why they thought it was fixed, they gave no answer, most likely because nothing was done that could have fixed the issue. More

Great knowledge , no pressure salesman ! I had a no hassle day when I bought my truck, all my questions were answered promptly and in depth . Friendly sales staff eager to help . I haven’t bo I had a no hassle day when I bought my truck, all my questions were answered promptly and in depth . Friendly sales staff eager to help . I haven’t bought a vehicle that easy ever !! Finance person was very helpful and did not try to deceive me about different coverages ! It was a pleasing satisfying experience . More

Replace starter Took unit in to have starter checked out and it was replaced. Had vehicle back in a timely manner. No complaints and all went well. Took unit in to have starter checked out and it was replaced. Had vehicle back in a timely manner. No complaints and all went well. More

Safety recall service I took my 2015 F150 to Tyler Ford for a safety recall. I arrived at my scheduled time and was promptly taken care of by Scott, Service Rep. The recall I took my 2015 F150 to Tyler Ford for a safety recall. I arrived at my scheduled time and was promptly taken care of by Scott, Service Rep. The recall was taken care of in the estimated time I was given. Everything went as planned with no problems. A successful service visit was accomplished. More

Easiest out of town purchase ever! I had the very best experience purchasing a car for my daughter. I live out of town and they did everything possible to make the transaction easy for I had the very best experience purchasing a car for my daughter. I live out of town and they did everything possible to make the transaction easy for me. Sincerely appreciate them going out of their way and delivering the car to me in Lufkin. More

Tyler Ford Vehicle Service Tyler Ford has always done an outstanding job of servicing my pickup. Scott Harrell is a pleasure to work with and has always done his best to see th Tyler Ford has always done an outstanding job of servicing my pickup. Scott Harrell is a pleasure to work with and has always done his best to see that I received the best service in a timely matter. I have been dealing with service advisors for fifty five years now and Scott is the best as is Tyler Ford. More

Can't Trust them - Lieing Cheating no Good Managers Do not Trust what the Service Rep or Managers say - Pure BS - I am Also Writing Dearborn Mi headquarters as well. DO NOT TRUST THESE PEOPLE - Service Do not Trust what the Service Rep or Managers say - Pure BS - I am Also Writing Dearborn Mi headquarters as well. DO NOT TRUST THESE PEOPLE - Service Techs are Great They Do Good Work BUT - These Little Monsters - There Word is Not Worth the Paper It is Writen On - NO MORE FROM ME They will not get one more dime out of my pocket - this was the second and last time - I take any of my cars or buy one thing from Tyler Ford. More

New F-150 Good deal and they gave me what my trade-in was worth. No pressure to buy. Paperwork went smoothly. Enjoying my new truck. Will be back. Good deal and they gave me what my trade-in was worth. No pressure to buy. Paperwork went smoothly. Enjoying my new truck. Will be back. More