Tyler Ford

Harvey Replacement I unfortunately lost my 2014 Escape to Harvey in Houston. I knew I wanted to replace it with another Escape. I felt confident locating a dealer outsi I unfortunately lost my 2014 Escape to Harvey in Houston. I knew I wanted to replace it with another Escape. I felt confident locating a dealer outside Houston & glad I choose Tylet Ford. I spoke with Mike on the phone prior to my arrival & met him a few days later. He was courteous & helped me find the car that had the features I requested. So pleased with the savings Ford provided me. Great experience. More

Very nice, friendly, and understanding I bought my first car ever last Thursday from this dealer. I love my purchase:-) The salesman was very hard working at getting me what I wanted and I bought my first car ever last Thursday from this dealer. I love my purchase:-) The salesman was very hard working at getting me what I wanted and needed and I am satisfied with my purchase:-) Ask for salesman Bryan! More

Best Place to Buy a Car! This was my second car trade and purchase with Tyler Ford. It was just as Excellent an experience as the first time around. I would highly recommend t This was my second car trade and purchase with Tyler Ford. It was just as Excellent an experience as the first time around. I would highly recommend them to anyone.. Best money for your trade and best price on your new vehicle. They make the whole process so smooth, it is hard to understand why other dealerships make it so miserable! You guys are Awesome! Thank You! I love my Fusion! More

1st time buyer. This it the 1st new car I've bought since 1978 and buying this car could not have gone any better. It was great and I will buy my next car here als This it the 1st new car I've bought since 1978 and buying this car could not have gone any better. It was great and I will buy my next car here also. More

Great Experience I had a great experience buying a car here. Shopping for a car is a high anxiety situation for me, but Paul Lusk was patient, kind, and most important I had a great experience buying a car here. Shopping for a car is a high anxiety situation for me, but Paul Lusk was patient, kind, and most importantly low pressure. I would recommend them to anyone! More

Great experience trading my vehicle for a newer model! Although hesitant to look at a vehicle at Tyler Ford, I am very thankful that I did! My initial experience was easy in exploring the cost of what I w Although hesitant to look at a vehicle at Tyler Ford, I am very thankful that I did! My initial experience was easy in exploring the cost of what I wanted and the trade-in value of my car. By the end of the day, I was called by Bryan Sammon, and he told me that Ronnie, the general manager, would match what I needed to make the sale. Bryan's excitement about the car was fun. I went in the following day, still thinking about whether or not I wanted to do this. I then dealt with Cody Fox, as requested by Bryan since he was out of town, and the remainder of the experience was AWESOME! Cody met me with enthusiasm and explained every detail about the car, letting us drive it several times. He was very patient with my hesitation and concerns. I cannot tell you how easy he made the entire process. Bryan Harvel, in finance, was a great help in getting the financing set up so I could take the car home that day. After I purchased the car, Cody asked me to bring it back to get detailed. Not only did he have it detailed, he took care of having a damaged tire replaced, saving me from having to take the time to do it myself. Cody went over and above taking care of me and the car, during and after the purchase! I received the kind of customer service that you really do not find very often. Thank you to everyone involved! I am very happy that I made the call to Tyler Ford and will certainly go back in the future! I will definitely recommend Tyler Ford to my friends if they need to buy a vehicle. More

Literally worst place to take your car . Avoid at all costs Took my car to get 2 tires changed and fix minor body damage after a wreck .. It's been in there for over a month .. It took them a week to even look Took my car to get 2 tires changed and fix minor body damage after a wreck .. It's been in there for over a month .. It took them a week to even look at it . This is the second time I've been there and the first time was just as terrible . The last time I talked to someone about the status of my car the person on the phone literally said " I'm glad you called , I forgot we needed to order you a part thanks for reminding me" i honestly don't understand how people say they've had good service here I've never heard anything good about this place More

I drive a 2012 Ford Escape. Bought in Dallas so 1st x used Tyler Ford Service Center and will be the last! Went in for oil change and inspection. They were not busy and had many employees standing around used Tyler Ford Service Center and will be the last! Went in for oil change and inspection. They were not busy and had many employees standing around doing NOTHING. Took an hour and 1/2 if not longer just to change oil and inspection sticker. They kept making excuses when they could see that I was getting restless . This was Friday 4.4.2014. They didn't,t clean up after themselves and I noted on road home that they put wrong year make on inspection sticker. I received very substandard service and will not return Teresa Knous More

I recently took in a vehicle to get my usual oil change and tire rotation done on my vehicle, Ive been going for 2 years now, but today I left the shop and about a mile down the road I experience engine is and tire rotation done on my vehicle, Ive been going for 2 years now, but today I left the shop and about a mile down the road I experience engine issues, and smoke from engine and exhaust, so I stop driving and pull over nearest gas station. I pop my hood and oil dipstick is out and oil spattering everywhere. I check the oil level its low but ok. I still notice my muffler smoking bad so I call the dealership and explain the situation. Apparently they had forgot to take off original filter gasket, with this in mind, I knew they did a terrible job and worried they damaged my engine now. They were great to quickly send a mechanic to to check the car and had it towed back in for inspection and service. I talked to the manager about the situtaion and said they will be held responsible for any damages done to vehicle. They got me a car rental for convenience until worked on tomm. I hope they have not damaged my vehicle to an extent I need a new motor. I hope they keep their word, if not they will be getting a lawsuit from me in court very soon. I have seen similar issues with other customers here, so I will keep that in mind. I will never come here again. Period. Something as simple as an oil change should not damage my vehicle expecially from an official dealership. We will see what happens. More

We are Sweetwater Barn Co. and I sent a crew to Tyler Texas with a Ford 450 truck pulling a flatbed trailer. This is now day 3, I have a crew sitting in a motel waiting for this truck to be repaired - a Texas with a Ford 450 truck pulling a flatbed trailer. This is now day 3, I have a crew sitting in a motel waiting for this truck to be repaired - as of 8:30 this morning they have still not looked at it!!! My truck arrived at service approximately 2pm on Monday July 30th. They knew I was from out of town with a crew - I was told repeatedly by the service manager Brian Harwell that our truck was in being looked at. Well they did get it in, but it was to do the oil change for over $400.00 in cost! However, they still did not have time to look at my truck and repair it so I could get to work!! I sat in a motel with a crew for another whole day. I have NEVER seem such poor customer service! I have owned Ford trucks for over 35 years and believe me I have broken down before out of town and the Ford dealers have ALWAYS gotten my truck repaired immediately!! This has cost me a fortune! This is a very poorly run, inept dealership! I am appalled at the treatment I have received. I was just informed FINALLY that it needs a new thermostat!! WHY couldn't they have done this yesterday at least???? This makes me so made I'm not sure I will ever buy another Ford!! This dealership should be banned from doing business and giving Ford such a bad name. More