Tynan's Nissan Aurora - Service Center

Horrid customer service/satisfaction On September 10th 2016 I went to tynan's to talk to them about purchasing a vehicle after my bankruptcy discharge. After spending over six hours (!!!) On September 10th 2016 I went to tynan's to talk to them about purchasing a vehicle after my bankruptcy discharge. After spending over six hours (!!!) on a Saturday at the dealership waiting for who-knows-what we finally got approved and was able to leave with the car and left our trade in. It is now October 18th 2016 and on October 9th 2016 we went to use the sunroof for the first time on this car and it hung up within its frame and broke part of the slide panel inside the car which fell in our laps and would not close after that. I placed a call to the dealership and I was told that I would have to wait until Monday to deal with the dealership in this situation. The call I placed was on a Sunday and initially I was impressed and highly appreciative that the salesman returned my call and arranged to touch base with me on Monday the 10th to determine what they would do to resolve the issue. **Note** we have had the car for 1 month and my first payment isn't even due until October 25th. The salesman, Bill, and I touched base on Monday October 10th and I was told that they would take care of it and fix it free of charge and that they were working on getting me a loaner car or a rental car for me to use while they had the car in their possession. This was finally arranged by late afternoon and I made the almost 45 minute drive to them and left the car and picked up the loaner car. Today is October 18th and I received a call this afternoon from Bill stating that my car was ready and could be picked up anytime today, and so I drove out there intending to swap vehicles and be satisfied with the repair and carry on. Upon my arrival, the first thing I notice is that the car is filthy and after I park and walk over to it I also notice that they never bothered to remove the tape or the tape residue around the sunroof and that there were oil stains like a track from a garage door dripping oil on top of the car. Needless to say I was a little put off and that became worse when I looked inside the car and saw that they didn't replace the plastic piece that had fallen off in my lap so I went inside to speak with Bill the salesman to ask him why the repair was not complete to xxxx the car was taking off the lot and why the car was so dirty and tape residue left on. I'm a professional truck driver and take a lot of pride in the care of my equipment and this includes personal vehicles as well. Anybody who knows me or works with me at all can attest to witnessing me taking upmost care of anything I drive including this particular vehicle. I never dropped it off dirty and the same can be said for their loaner vehicle I have a receipt from the car wash that I took their loaner vehicle through so as to keep it clean while in my possession so that when I return it it would be in the condition I received it in. Tomorrow morning I will be taking pictures of the outside of the car the oil stains on the car and the tape residue and the inside repair as well as the stains they left on the headliner when they made their repairs. I am willing to share that with anyone who would like to see. But wait, it doesn't stop there because after Bill took the car to go have it washed per my request I decided to go speak to the sales manager and ask him directly why bill came to me and told me that he would only authorize what was done. The sales manager I spoke to by the name of Sam was extremely rude right from the start I asked him if he had a moment and he said yes so I headed outside so that him and I could have a conversation revolving around this incident with the car and the repairs and it's cleanliness when returned to me. When he stepped outside I informed him that I am paying almost $22,000 for this car and before I could even finish what I was going to get to he went into Attack Mode and started that the he's not the bank and told me that I was unappreciative and ungrateful for what he was trying to do for me and that he had lost $1,800 and selling this car to me and spent another $400 in the repair of the sunroof and that I should just be thankful and grateful because they gave me a chance that nobody else would give me and that if I had better credit I wouldn't be in the situation I was in and then turned around and told me to have a nice FN day to which I replied that I would b****. He then came at me as I was walking back into the building and told me to leave the building that I wasn't welcome there and was extremely physically hostile towards me as well as verbally. From the minute we stepped out the door to have a discussion he interrupted me every single time I went to say anything to him was extremely rude and confrontational he was physically threatening and extremely unprofessional in all levels of business. I have been in business management my entire working career as well as customer service I have owned and managed businesses and have never spoken to a customer like that and never will. Let me point out first off that if what he says is true and he lost $1,800 plus an additional $400 for an accumulated total of $2,200 on the transaction of this car.... How would they still be in business? Was this a $2,200 personal favor from a total stranger who doesn't know me from Adam to assist me in buying a $22,000 vehicle just because he liked me? Now keep in mind we've never seen each other before in my life. He assumed and stated to me that my money management skills are what put me into bankruptcy and into the loan situation I was in with their dealership. I replied that he thinks he knows something about me but in reality he doesn't know my story any more than you do. I won't bother to explain my story because that's irrelevant but I will defend myself and stating that my bankruptcy was not from mismanagement of money and shopping skills. In my opinion this man is not fit to be in the position he's in at this dealership and if this dealership defense that type of character in the treatment of their customers then my opinion of the dealership is that they should just close their doors and let the real professionals take over business. I will be sharing this story across the internet and then more than willing to share the pictures the car wash receipt my loan contract and the additional service contract that I paid for through my loan that the dealership initially wanted to use to initiate this repair to which I objected and stated that I didn't buy that insurance to use it in the first 3 weeks of ownership and especially considering that it's just like an insurance policy where I have to pay a deductible for that repair. No let me know one other thing while it's on my mind and that is this guy Sam the sales manager tells me that he spent $400 on that car today fixing the sunroof however Bill tinkle the salesman stated to me over the telephone and in-person that as they did was put the sunroof back in track because when it got hung up on the interior panel it took it out of track. So I'm going to call Sam out right now and ask him to provide me proof of his $1,800 loss and his $400 expense on that car today. And if that $400 is to pay his mechanic well the real professional business men that are out there typically called that the cost of doing business for customer satisfaction. So you can make your own assumptions of my story or you can contact me and I'll gladly share pictures receipts contract anything else. I have nothing to hide does Sam? Thank you for your time and understanding my apologies for this being a long review but I believe in being that is complete and honest as I possibly can and I'm hoping that I can save somebody else and even worse headache or nightmare in what we all know is a long long history of dealership horror stories. Read the reviews read their ratings and make a solid decision before walking through their door that you're willing to deal with them because that's the one thing I didn't do and should have. Best of luck to you all. All that said I would also like to know that I intend to carry on and carry through with the purchase of this vehicle. I do have the service contract to which they are obligated to and I signed paperwork to which I am obligated to so as an adult and someone trying to do the right thing from my end I will honor my end of the bargain. However sharing my story I felt it was important for somebody else who might find themselves in the same position. My car is not disabled it is drivable and I still love it so there's that but I highly discourage you from darkening the doorways of a tynan's dealership. I do also realize that I not this car "as is" but does that take responsibility entirely out of their hands? Well, I'll say this..........the VERY friendly service ended the minute we drove off the lot. Is that am experience you'd like? More

Great Service I have owned two Nissan’s over the last 3 years. Tynan’s Nissan has done amazing job for my vehicles. I don’t have to have a lot done on them becau I have owned two Nissan’s over the last 3 years. Tynan’s Nissan has done amazing job for my vehicles. I don’t have to have a lot done on them because they are great cars, Rich in the service department gets me in and out in a flash. My car is ways returned to me clean, even though I bring it dirty most the time. If I need a ride they give me one. More

Very disappointed I was very disappointed today because I tried to schedule an appointment for an oil change by phone and they told me that I didn't need an appointment I was very disappointed today because I tried to schedule an appointment for an oil change by phone and they told me that I didn't need an appointment if I arrived before 6:00 PM. I arrived at 5:25 PM and the service team told me that I was too late and should come back tomorrow. They didn't care that it took me 40 minutes to drive to the shop in traffic and they could not explain to me why they declined a 15-minute service when I was there 35 minutes before closing. The team was rude, did not apologize, and instead made me out as a liar, saying that I must have called another dealership. After this, I drove to Grease Monkey and I arrived two minutes before closing. The guys there were very happy to help me. I was very disappointed in Tynan's services because I was planning to purchase my second car from this specific dealership. This attitude has lost me as a potential buyer and I will never come back to Tynan's for any service. More

Poor service I had my brakes pad done but about two weeks later they kept squeaky so I took it back. I explain the problem and so they took it for a test drive. Th I had my brakes pad done but about two weeks later they kept squeaky so I took it back. I explain the problem and so they took it for a test drive. They told me that they didn't hear anything and it would be pointless to take into the shop that it would be a waste of their time. Wow! Unacceptable and I'm the customer. I told a friend about how I was treated and they told me to go to this Nissan Dealership that they treat thier customers good. So to find out their was a problem the caliper bracket shims dirty and had no lubricant applied and none to sliding pins either. Tynan's is the worst place I've ever been. More

Express service--NOT They claim oil change and other services are Express. I'm not sure what express mean to them when I had to wait over an hour for an oil change. Grante They claim oil change and other services are Express. I'm not sure what express mean to them when I had to wait over an hour for an oil change. Granted they topped off washer fluid and did an "inspection",but still an hour for an oil change!!!!!! If I had the warmth of an inside garage I think I could have changed my own oil in less time. Again if you advertise express service then do it in an EXPRESS way. The oil change 3 pack is what enticed me but the wasted 3 plus hours of my precious time for the 3 oil changes isn't worth it. I 'd rather make an appointment and know I had to commit to time lost for what ever reason takes Dealerships so long to complete work. I could at least arrange a ride and schedule my valuable time better. More

over charge The air bag light started blinking. I took my 2005 frontier to Tynan Nissan in Aurora The service adviser told me they charge $140 dollars to code rea The air bag light started blinking. I took my 2005 frontier to Tynan Nissan in Aurora The service adviser told me they charge $140 dollars to code read the problem. Any auto parts store does it for free. The service adviser told me they had to replace the passenger side airbag module. I had to pay upfront for the part. They charged me $699 plus tax for the part. I checked the internet. The part was selling for $418.00 OEM. I also paid 480.00 for labor up front. I was advised that the problem was not the module since the airbag light was still blinking. The service manager said he would fix the problem at no cost to me. No cost? I laid out $1230 including tax for a part and labor I didn’t need. I told him what I paid so far. His reply was that if I forgot about moneys owed to me, they would fix my truck for free. DUH I asked for the old part. Rebekah told me the mechanic discarded it.Did they put the old part back? After getting my truck back the next day my daughter usually sits in the passenger side complained that her seat belt locks up and won’t release. I can't wait for them to look at the problem. I purchased two vehicles in the past from them Why do I keep going back? There are other stories I can relate about Tynan. Some other time. More

I hate dealers they don't like old cars removed and replaced passenger side air bag as per factory recall. ----this guys messed up with drivers side too let dashboard loose upper bezel in removed and replaced passenger side air bag as per factory recall. ----this guys messed up with drivers side too let dashboard loose upper bezel in wrong position .....complimentary multi-point inspection wrong........ my suggestion take your time to fixing the air bag and do it right and forget it the multi-point inspection More

Over charged Called dealership for price of fixing outside drivers door handle. $180 was the quote for labor only. I was charged over$500. With labor at $276. They Called dealership for price of fixing outside drivers door handle. $180 was the quote for labor only. I was charged over$500. With labor at $276. They said they had to replace the whole wiring system. The inside doorhandle worked. They tried to justify their over pricing by telling me they did recall work on my car. Called another dealership they start pricing at $145. I feel riped off,mad. They didn't care! More

Bad experience I had a car that kept dying upon take off and wouldn't automatically shift into a higher gear. Provided it only happened when it was hot out, my car s I had a car that kept dying upon take off and wouldn't automatically shift into a higher gear. Provided it only happened when it was hot out, my car sat at the dealership for almost two months. They lost the paperwork for my car, couldn't give me updates and when I showed up they had no idea where my car was. I was told "it's somewhere out there" and the employee handed me my keys so I could get stuff out of my car. I was on my own to navigate the back 40. They did loan me a car to use, but the service manager called out of the blue one day saying he would report the car stollen if I didn't bring it back. Asked if my car was done yet and he told me no. What a way to take care of a customer. In the end I was told that Nissan had a new way of fixing the problem my car had a "new process". But couldn't tell me when I would get my car back. More

Professional, courteous and alert to details I found the service staff at Tynan's Nissan to be efficient and friendly, and smart to listen and understand what I was asking about. (A service speci I found the service staff at Tynan's Nissan to be efficient and friendly, and smart to listen and understand what I was asking about. (A service special including oil change, tire rotation, etc). I also asked about an additional part, then was directed where to check if it was available-- and that was added to the service without additional labor charge or a long delay. Thanks! More