Tynan's Volkswagen - Service Center

Tynan's Volkswagen responded

Thank you for your kind words! We're so glad to hear that you felt welcomed by our team and that you enjoy the convenience of our Express Service and online appointment scheduling. We’re always looking for ways to make your experience as smooth and efficient as possible, and it's great to know those features are making a positive difference. We look forward to seeing you again! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for sharing your feedback. We understand how frustrating it can be to wait several days for diagnostics and an oil change, and we truly apologize for the inconvenience this caused. While we always strive to honor scheduled appointments promptly, there are times when our diagnostic team is managing a high volume of vehicles requiring in-depth troubleshooting. Unlike routine maintenance, diagnostic work can be unpredictable—some concerns take longer to identify accurately, especially if intermittent issues are involved or if specialized testing is required. In these cases, we may need to keep the vehicle for a longer period to ensure a thorough and accurate diagnosis. That said, we recognize the importance of communication and will continue to work on setting expectations during the scheduling process. We appreciate your patience and your feedback—it helps us improve our processes moving forward. If you have any additional concerns or would like to discuss this further, please don’t hesitate to reach out directly. Jacqueline Goldsboro Customer Care Coordinator Tynan's Volkswagen

Tynan's Volkswagen responded

Thank you for your feedback. We sincerely apologize for the delay in communication and understand how important timely updates are during the service process. While we strive to keep every customer informed throughout their vehicle's visit, we recognize there are times when follow-up could be more consistent. Please know that we are actively working to improve our internal processes to ensure updates are provided more proactively, so our customers aren’t left needing to reach out first. Your input is truly appreciated; it helps us identify areas where we can do better. We value your business and hope to provide a smoother experience during your next visit. Jacqueline Goldsboro Customer Care Coordinator Tynan's Volkswagen

Tynan's Volkswagen responded

Thank you for your continued loyalty over the past 15 years! We’re truly grateful for your trust and are so glad to hear you’ve consistently received good service. We look forward to serving you for many more years to come! Jacqueline Goldsboro -Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much for the kind words! We’re thrilled to hear that Brian and the team delivered fast, efficient, and amazing service. Your satisfaction means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to serving you again in the future! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you so much, Delilah! We truly appreciate your kind words. Our team in both sales and service works hard to provide the best experience possible, and it's wonderful to hear that it shows. We look forward to continuing to serve you! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Thank you for the fantastic 5-star review! We're glad to hear your 80,000-mile service on your 2012 VW Passat went smoothly and was completed on time. Ashley takes great pride in walking customers through the process and ensuring everything is communicated and completed as promised. We're happy the car was returned to you in clean condition and truly appreciate your trust in us. We look forward to continuing to work with you in the future! Jacqueline Goldsboro - Customer Care Coordinator

Tynan's Volkswagen responded

Dear Galen, Thank you for your reply and for confirming your consent to proceed with the purchase of the two keys, as outlined in my previous email. I want to confirm that the new keys have been received and successfully programmed to your vehicle. We appreciate your cooperation and are glad we were able to complete this part of the process for you. To clarify, the service on your vehicle was completed as discussed. During the process, we explained that aftermarket keys—those not sourced directly through Volkswagen—cannot be programmed using our factory tools. This is due to compatibility limitations beyond our control. For that reason, we recommended ordering OEM keys through our dealership to ensure proper programming and function, which you ultimately approved. I understand this situation has been frustrating, especially given the distance you traveled. It was never our intention to add stress or cause inconvenience. Thank you again for your patience and for working with us to resolve this. If you have any further questions or need assistance, I’m happy to help directly. Matthew Cooper Service Manager Tynan's Volkswagen

Tynan's Volkswagen responded

Thank you so much, Kay! We're thrilled to hear you had a great experience and that the wait time was minimal. Calysta truly is a star when it comes to customer service—we’re lucky to have her on the team! We appreciate your kind words and look forward to seeing you again. Jacqueline Goldsboro - Customer Care Coordinator