Tyson Motor - Service Center

Wasn't my first choice but it should have been. I am writing this review to show my appreciation of your Service Director, Danny Galvan. This review is based on my dealings with Tyson Motors while I am writing this review to show my appreciation of your Service Director, Danny Galvan. This review is based on my dealings with Tyson Motors while they had my car for Major Service/Warranty Work. First off, I am very picky when needing service on my specialized vehicle and I looked for recommendations of where to have my car serviced from others within the Dodge community. Unfortunately, I was recommended to visit a different dealership for my service issue. I have now realized I made a mistake with following that recommendation and I should have brought my Dodge to Tyson when the issue first occurred. Even though the situation was tough and escalated through SRT, Danny took the reins and led me, as well as others, to get my car fixed. My first interaction with Danny was a cold call, as he didn’t know me or my situation, and I was surprised with our phone conversation as I wasn’t the friendliest person towards him. However, I didn’t feel like I was a “number” waiting in line whatsoever and Danny was truly there to help me. He listened to everything I had to say, interacted as needed, and let me know what to expect when I would be dropping off my car in correlation to a Field Engineer being available to look my car over. I arrived for my appointment, but unfortunately I missed Danny to meet him face-to-face. I spoke with Jack Asher and he was already informed of my situation. He took care of getting me a loaner vehicle and updated me that the Field Engineer would be a day later than originally planned. I was still a little skeptical about everything, as I didn’t get to talk to Danny, but Danny called me the next day to go over what was going to happen. This made me feel a little better as knowing what is going on means a lot to me; whether it being good or bad news. I had asked Danny if he could please keep me updated on the status of my car while he was working on it. While I thought he was just saying he would to “keep me happy”, he went above and beyond my expectations . This really helped relieve some of the anxiety I was experiencing due to the extent of warranty work that had to be done and my first time working with your service department. I believe when someone goes out of their way to take care of their customer it should be recognized. Most people just go about their business and never say thank you as they just expect the work to be completed. Thank you Danny, Jack, and Franco for having respect for your customers and putting Customer Service first! More

Diagnostic inspection possible transmission issue Relatively quick results with good outcome for my pocketbook! Problem was fully explained by Anthony and was given advice on how vehicle might run a b Relatively quick results with good outcome for my pocketbook! Problem was fully explained by Anthony and was given advice on how vehicle might run a bit rough until adjusted to my driving style. No worries! Very pleasant and helpful! More

Worst dealer go to Bettenhausen I've bought 2 vehicles with Tyson motors and there service dept is a joke! I will never reccomend anyone to ever buy a vehicle here I've bought 2 vehicles with Tyson motors and there service dept is a joke! I will never reccomend anyone to ever buy a vehicle here More

Poor Service Deparment Dropped my car off on 3/28/17 to have thermostat fixed on 3/29/17. Called at 3:30 on 3/29 and my far is not fixed or has not been looked at. Asked w Dropped my car off on 3/28/17 to have thermostat fixed on 3/29/17. Called at 3:30 on 3/29 and my far is not fixed or has not been looked at. Asked why no call and they told me they were swamped. Had to re-arrange my entire day without having a 2nd car and now I have to re-arrange another day because they do not have enough trans people to fix me car. Very, very disappointed in the customer service I received. I have bought many, many cars from Tyson and this is by far the worse experience I have ever had in the service department. More

I have had nothing but great service in the service dept I have brought my Magnum, SRT 8 Charger and my Jeep there for any service that needs to be done, and I have never had a problem with the service dept I have brought my Magnum, SRT 8 Charger and my Jeep there for any service that needs to be done, and I have never had a problem with the service dept getting the job done on the first try ! Danny has worked with my aftermarket warranty company and myself to ensure my car was running perfect and safe. I More

Part being replaced is a Factory Defect in my opinion . The part being replaced is a factory defect in my opinion . Also I was told when I entered the Shop that this would be a 1-2 hour project. I was the The part being replaced is a factory defect in my opinion . Also I was told when I entered the Shop that this would be a 1-2 hour project. I was there waiting for 5 hours ! I don't time like this to waste sitting in a Customer Lounge ! More

Recall Service Not greeted at time of entrance into garage. Had to request for help; told to wait "over there". Someone took information, keys and drove off with c Not greeted at time of entrance into garage. Had to request for help; told to wait "over there". Someone took information, keys and drove off with car not to return, no direction from them as to wait time or where to sit. After hour wait inquired with status and asked if I was "on the list". After two hours recall completed to complete a wireless key replacement. More

It Depends Upon Which Car You're Looking At Dealership personnel, by and large, are professional and cordial. In my case, I never heard from my sales guy after I purchased my 2015 Chrysler 200S. Dealership personnel, by and large, are professional and cordial. In my case, I never heard from my sales guy after I purchased my 2015 Chrysler 200S. The service department seems to be relatively efficient, but they have an "Express" oil service lane which is anything but. When I tried to get my first free oil change, I went back three times, and each time there was a minimum two hour or more wait. I would recommend this dealership depending upon which car you wish to purchase. DO NOT purchase the "America's Import" Chrysler 200S. It was the worst buy I've ever made when it comes to cars. The steering is sloppy (acknowledged by Consumer Reports as one of the top 5 worst cars to buy), NTSHA reported the headlamps have poor to marginal vision, and the voice recognition system is extremely poor if it senses any ambient noise such as the fan from your heater or A/C. You, literally, have to scream inside the car for it to recognize any command. And, lastly, the vehicle has downshift paddles located directly behind the 9 and 3 position on the steering wheels adjacent to the audio volume, source, and station controls making the potential to accidentally engage the paddles while driving at higher speeds. Simply not safe. I took the car into their service department twice to see if they could do anything with these issues, but the bottom line is that they tell you the car operates the way it was designed. Well, the car is poorly designed. One good thing is tremendous fuel economy, but I'm not a big fan of the nine speed transmission. At the end of the day, it wasn't the dealer that built the car, but ...! I'll stick with the Japanese or Korean cars like I have for many years in the past. More

Problem but fixed I had a slight issue, and was about to drive off really upset and bitter. I decided to go and talk to the manager about the problems. I spoke with Aar I had a slight issue, and was about to drive off really upset and bitter. I decided to go and talk to the manager about the problems. I spoke with Aaron Lang. He took care of things. I probably should of just went to him first. More

Excellent service experience I brought my Jeep in for some normal maintence and warranty work. Jack kept me up to speed on the amount of time the vehicle would take and what to ex I brought my Jeep in for some normal maintence and warranty work. Jack kept me up to speed on the amount of time the vehicle would take and what to expect for cost. All my options were explained and feel like he made my concerns his own. More