U-J Chevrolet - Service Center

I took my 2020 Chevrolet Silverado (I purchased new and had only put 25000 miles on it) into UJ for warranty service. When I called for service appointment, I told them something was wrong with my transmi had only put 25000 miles on it) into UJ for warranty service. When I called for service appointment, I told them something was wrong with my transmission. They then give me an appointment 2 weeks out. So I was a little worried to drive it to much or to far with there being a problem with the transmission. When I did take it in for my service appointment. I was told they would take and look at it and let me know something. My appointment was on a Wednesday at 7:30 am. At 4:00pm that evening. I called to check on my truck and was told they had never even put it in the shop to look at. it. I was immediately furious. Why did I need to be there at 7:30 am for an appointment if they were not even going to have time to check it that day. The next day they told me that it was an idler pulley and they had to order the part and would not be there until the following day. The next evening, I again checked on my truck and was told they were finishing up and would test drive it and they would let me know when it was ready. They called me for the first time and told me that now the transmission was making a noise. I said well that is what I brought it in for to begin with. So now they need to let their transmission specialist look at it and it will be the following Thursday or Friday before he can get to it. I ask about a rental or loaner vehicle to use and they say they have none. Long story short. After the dealership had my truck 15 days. I finally got it back. I do not see any reason for the dealership having my truck for that long when I made an appointment two weeks in advance for the transmission to be looked at. I feel I was not given very good customer service at all. I was not kept informed on what was going on with my truck. I basically had to call and check on it myself every few days to get any updates. More

I have used your service department for many years. Always have great service. Stacey Everette has been my advisor many times.She is always very kind, professional and very knowledgeable. I hope UJ can Always have great service. Stacey Everette has been my advisor many times.She is always very kind, professional and very knowledgeable. I hope UJ can find away to recognize this employee. She represent your company very well. You will continue to get my business because of employees like her. Thank you Stacey !!! More

Took my truck in for ac work ,told service man what was wrong ,came back 2 days later and ac was still acting up.Told service man and he said thats all we can do .That was U J Chevy in mobile al.When i pic wrong ,came back 2 days later and ac was still acting up.Told service man and he said thats all we can do .That was U J Chevy in mobile al.When i picked up truck it was dirty. More