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UPTOWN Chrysler Dodge Jeep Ram FIAT - Service Center

Dallas, TX

4.5
7 Lifetime Reviews Review Dealership

7 Reviews of UPTOWN Chrysler Dodge Jeep Ram FIAT - Service Center

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February 05, 2021

"I had a very bad experience with your company. When I..."

- Lisa

I had a very bad experience with your company. When I first brought my vehicle there I was told 1/23 that the part was not covered on the warranty and my car would cost $770. My daughter did call TJ and said not to fix the car cause because it was to expensive. I spoke again with TJ and told him that I wanted him to fix the car. Then he called me 1/27 and told me there was another issue and it also was not covered on the warranty and it was additional $500 and I told him it was ok to fix. I called the warranty 2/1 and they told me both parts were covered and sent me a copy or the warranty list. They stated that TJ called 1/27 opened a ticket with my vehicle but it was closed due to the parts not covered. They only received one call from TJ regarding my vehicle on 1/27(I had car towed there 1/22). The tickets are available on the website you can see and review on the website. I was without a vehicle for 12 days. I could have received a rental car if the parts were covered on the warranty. He told me that the parts were not covered and that he spoke to the manager and I could get a 10% off my bill when car complete. I spoke with the warranty people 2/1 and they told me that I would need the service man to approve what was wrong with the car and it would be approved. Each time I spoke with TJ I wrote down the time and also stated what was wrong with the car. I sent TJ a copy of the warranty stating that the parts were cover on the warranty that he told me was the issue of the car. After leaving several messages TJ called me back and stated that the parts were covered on the warranty and I would only have to pay the deductible. I finally got the vehicle back 2/2 after several promises/days that the vehicle would be done. Now the car has the engine light on and he told me that the code was another issue. TJ also called me very upset about the rating that I gave him and stated that I could never bring my car back to UPTOWN. I think that is is very bad behavior. I have a FIAT and this is the closest place for me to get my car serviced.

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No
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Mar 04, 2021 -

UPTOWN Chrysler Dodge Jeep Ram FIAT responded

Thank you for bringing this to our attention. Since your post, we have been looking into this yet can't confirm the details. We will continue our investigation in hopes of resolving your issues. We appreciate your patience. Respectfully, Kevin Shutter Service & Parts Director UPTOWN Chrysler Dodge Jeep Ram FIAT

January 22, 2021

"I just want to thank the Uptown Chrysler Ram Service..."

- Robert R

I just want to thank the Uptown Chrysler Ram Service Department for their amazing customer service and professionalism. My wife and I were traveling cross-country and found ourselves in need of service on New Year's Eve in Dallas. I called Uptown Service department, showed up first thing in the morning, and Elvis and the amazing service staff took care of my service needs immediately. Their approach to my concern was one of understanding and service oriented attitude. My wife and I successfully completed our 4,000 mile trip with no other issues. Thank you!

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Yes
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Jan 25, 2021 -

UPTOWN Chrysler Dodge Jeep Ram FIAT responded

Robert, thank you so much for taking your personal time to leave this awesome review online. Thank you for recognizing our efforts to provide exceptional customer service and noticing our professionalism, our staff is handpicked and are the best in their fields. I am so happy to hear that we were able to help you out during your cross-country trip and that you reached your destination safely. Thank you for calling out Elvis by name, he does an amazing job at listening to our customer's needs and making sure that all of their concerns are acknowledged. Your positive review will encourage both Elvis and our service staff to keep up the good work. Thank you for stopping by UPTOWN and trusting us with your servicing needs! Kevin Shutter Parts and Service Director UPTOWN Chrysler Dodge Jeep Ram FIAT

January 04, 2021

"Honest. Reliable. Makes your car feel a priority. I..."

- Baylorashley

Honest. Reliable. Makes your car feel a priority. I continue to come back Bc I trust TJ 100%. He knows my budget and finds me services that stay within. He’s always looking out for me and keeps my 8 year, 122k mile Jeep Wrangler running smooth. Thanks TJ White!

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Yes
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Jan 08, 2021 -

UPTOWN Chrysler Dodge Jeep Ram FIAT responded

Thank you so much for this awesome review! Thank you for describing UPTOWN as honest and reliable, that is a great compliment! It is always great to have someone who will look out for you and I'm glad that TJ is there for you. He is trustworthy and is always working hard to provide knowledgeable advice. I can ensure you that every time you return to UPTOWN, you will be provided with the same amazing service! Our service team is committed to making our clients and their vehicles their number one priority, thank you for recognizing their hard work. We thank you for your business and loyalty. Kevin Shutter Parts and Service Director UPTOWN Chrysler Dodge Jeep Ram FIAT

December 22, 2020

"Micheal Brooks was a great salesman. He was fast,..."

- Jared Zimmerman

Micheal Brooks was a great salesman. He was fast, efficient, no pressure, and listens well. He made this process so easy! Thank you, - I love my car.

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Yes
Dec 28, 2020 -

UPTOWN Chrysler Dodge Jeep Ram FIAT responded

Jared, Thank you for leaving this amazing review! I am happy to hear that Micheal was a great salesman, he works very hard to provide excellent customer service. I will pass on your review to him, it will encourage him to keep working hard. Our sales team is always going above and beyond to make the car buying process as easy and painless as possible. We thank you for your business. Will Carter General Sales Manager UPTOWN Chrysler Dodge Jeep Ram FIAT

October 19, 2020

"Such NICE people !!! They had a part in stock for my 2012..."

- karenroxelana

Such NICE people !!! They had a part in stock for my 2012 FIAT Abarth (!) They were open Saturday and held my needed part as I drove in from Tarrant county.

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Yes
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Parts
Dec 10, 2020 -

UPTOWN Chrysler Dodge Jeep Ram FIAT responded

Karen, Thank you for taking the time to leave a five-star review about your service experience here at UPTOWN Chrysler Dodge Jeep Ram FIAT! Our service team will always make sure to greet you with a smile and provide exceptional customer service, thank you for recognizing their hard work. We thank you for your business. Kevin Shutter Parts & Service Director UPTOWN Chrysler Dodge Jeep Ram FIAT

October 16, 2020

"He’s an excellent human being and salesman...great..."

- Deedavis2005

He’s an excellent human being and salesman...great customer service and always there when I need him. Go to guy for sure!!!! Go Miles

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Yes
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Dec 08, 2020 -

UPTOWN Chrysler Dodge Jeep Ram FIAT responded

Go Miles for sure! He is an excellent person and salesman, he is always going above and beyond to provide exceptional customer service to our clients. Your positive review will encourage him to keep working hard. Thank you for stopping by UPTOWN and for your five-star review. Andre Moore Owner and General Manager UPTOWN Chrysler Dodge Jeep Ram FIAT

September 29, 2020

"Un buen servicio ,ES MI LUGAR FAVORITO PARA IR A COMPRAR..."

- JASMELLDIAZ

Un buen servicio ,ES MI LUGAR FAVORITO PARA IR A COMPRAR CARROS PORQUE SI NO TIENES LAS FACILIDADES ECONÓMICAS BUSCAN AYUDARTE ,ACOMODANDO LOS PRECIOS A TU FAVOR .

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Will Houston`, Tommy Preciado
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