UPTOWN Chrysler Dodge Jeep Ram FIAT - Service Center

I had a very bad experience with your company. When I first brought my vehicle there I was told 1/23 that the part was not covered on the warranty and my car would cost $770. My daughter did call TJ and said not to fix the car cause because it was to expensive. I spoke again with TJ and told him that I wanted him to fix the car. Then he called me 1/27 and told me there was another issue and it also was not covered on the warranty and it was additional $500 and I told him it was ok to fix. I called the warranty 2/1 and they told me both parts were covered and sent me a copy or the warranty list. They stated that TJ called 1/27 opened a ticket with my vehicle but it was closed due to the parts not covered. They only received one call from TJ regarding my vehicle on 1/27(I had car towed there 1/22). The tickets are available on the website you can see and review on the website. I was without a vehicle for 12 days. I could have received a rental car if the parts were covered on the warranty. He told me that the parts were not covered and that he spoke to the manager and I could get a 10% off my bill when car complete. I spoke with the warranty people 2/1 and they told me that I would need the service man to approve what was wrong with the car and it would be approved. Each time I spoke with TJ I wrote down the time and also stated what was wrong with the car. I sent TJ a copy of the warranty stating that the parts were cover on the warranty that he told me was the issue of the car. After leaving several messages TJ called me back and stated that the parts were covered on the warranty and I would only have to pay the deductible. I finally got the vehicle back 2/2 after several promises/days that the vehicle would be done. Now the car has the engine light on and he told me that the code was another issue. TJ also called me very upset about the rating that I gave him and stated that I could never bring my car back to UPTOWN. I think that is is very bad behavior. I have a FIAT and this is the closest place for me to get my car serviced.

I just want to thank the Uptown Chrysler Ram Service Department for their amazing customer service and professionalism. My wife and I were traveling cross-country and found ourselves in need of service on New Year's Eve in Dallas. I called Uptown Service department, showed up first thing in the morning, and Elvis and the amazing service staff took care of my service needs immediately. Their approach to my concern was one of understanding and service oriented attitude. My wife and I successfully completed our 4,000 mile trip with no other issues. Thank you!

Honest. Reliable. Makes your car feel a priority. I continue to come back Bc I trust TJ 100%. He knows my budget and finds me services that stay within. He’s always looking out for me and keeps my 8 year, 122k mile Jeep Wrangler running smooth. Thanks TJ White!

Micheal Brooks was a great salesman. He was fast, efficient, no pressure, and listens well. He made this process so easy! Thank you, - I love my car.

Such NICE people !!! They had a part in stock for my 2012 FIAT Abarth (!) They were open Saturday and held my needed part as I drove in from Tarrant county.

He’s an excellent human being and salesman...great customer service and always there when I need him. Go to guy for sure!!!! Go Miles

Un buen servicio ,ES MI LUGAR FAVORITO PARA IR A COMPRAR CARROS PORQUE SI NO TIENES LAS FACILIDADES ECONÓMICAS BUSCAN AYUDARTE ,ACOMODANDO LOS PRECIOS A TU FAVOR .