UPTOWN Chrysler Dodge Jeep Ram FIAT - Service Center

No communication or follow thru, even when promised. They act like they’re doing you a favour. They act like they’re doing you a favour. More

I have been a customer here for almost 12 years and I was shocked at the unprofessionalism. Two months ago, my vehicle wouldn't start so, I had it looked at and the battery needed replacing, which they did, shocked at the unprofessionalism. Two months ago, my vehicle wouldn't start so, I had it looked at and the battery needed replacing, which they did, free under warranty. Two days ago it died again. We called and they said no problem here is our towing, give them our name and we will get it squared away. Towing guy gets here, says Chrysler will pay him, no worries, and takes the car. We pick up the car. There is no charge for another new battery on warranty, again. But there is a line for towing, with a PO reference. Before, I had called roadside assistance, not the dealership, but felt since the dealer had just fixed the car, maybe I should call them. I said we were not made aware we would be responsible for towing. Just the opposite. They then informed me that I should have called roadside assistance instead and made sure I had the number. They did not offer this at the time we called earlier. I pushed back more and demanded to see the PO. The PO is less than they are charging me. They make money on every tow into their lot! No wonder they didn't tell me about the charge, it was hidden and up charged. Every time something goes wrong with a fix and we call, they give this number and instant profit. I let the service director know there are laws about that. Hidden fees and false disclosures are illegal. He said have a great day, pay it. Cherry on top, I get in my car, and the vehicle informs me that I need an oil change. More

Set expectations and never delivers on them. Doesn't know what's going on with repairs or statuses. Says he will call you back or update you and never follows back up. Rude and unprofessional. Doesn't know what's going on with repairs or statuses. Says he will call you back or update you and never follows back up. Rude and unprofessional. Made my wife uncomfortable at drop off, treated her like she was unwelcome. More

TJ has taken great care of my Jeep and my husbands- he is trustworthy and always a pleasure to work with trustworthy and always a pleasure to work with More

Scheduled appointment and received a confirmation email and text for today 9.24.22 at 7am, no one is here. It’s now 7:39am, I drove from Saginaw, TX to the Dallas Love-field location to have my car service and text for today 9.24.22 at 7am, no one is here. It’s now 7:39am, I drove from Saginaw, TX to the Dallas Love-field location to have my car serviced. This unexceptionable! More

I live in Dallas and bought my '21 Gladiator Mojave on 7/3/21 in Ohio and Ryan is the only person that has ever serviced my vehicle. I have never had any complaints or concerns turning my vehicle over t 7/3/21 in Ohio and Ryan is the only person that has ever serviced my vehicle. I have never had any complaints or concerns turning my vehicle over to Ryan. He has always been professional and very communicated. More

So we had to do a oil consumption test and to come back at 1500 miles and to be told by someone else that was on the same team as Ryan that they wouldn’t hold up their deal which if the oil in the jeep ren at 1500 miles and to be told by someone else that was on the same team as Ryan that they wouldn’t hold up their deal which if the oil in the jeep renegade we have wasn’t leaking we would get a new engine. Same problem, same issues we told the team…I would like a manager to reach out to me. My account is with y’all with a jeep renegade 2015 by the way Ryan was very good but to be lie to is another issue. More