Ultimo Motors East
Westmont, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 26 reviews
Sharing my honest experience with Ultimo Motors in Westmont, Illinois. I had a very negative interaction there — poor communication, lack of transparency, and overall unprofessional handling. I would Westmont, Illinois. I had a very negative interaction there — poor communication, lack of transparency, and overall unprofessional handling. I would strongly recommend others proceed with caution. I hope the dealership works on addressing these issues. More
We had a great experience at this dealership. Mike Ryan is a real pro. He anticipated our desires and really LISTENED to us. Our experience with the finance team was smooth as well. They had the Mike Ryan is a real pro. He anticipated our desires and really LISTENED to us. Our experience with the finance team was smooth as well. They had the car we wanted. Thats always a plus. Don't let the negative reviews scare you. We had a professional and quality visit/transaction. We highly recommend them. More
Just took delivery of my second purchase from Ultimo in 4 and a half years. Both times they treated me with respect and transparency. Their service department is easy to work with as well. I live out of stat and a half years. Both times they treated me with respect and transparency. Their service department is easy to work with as well. I live out of state but visit the area quite often due to work and every time I am in I get my maintenance service done there as my local Mercedes dealer charges an arm and a leg even for an oil change. I can say they have a lifelong customer in me. Highly recommend their sales department, Alan, Tash, Chris. Sean in finance is easy and helpful and Nick in service as well. They all treat me like I am part of their team even though I am just another customer from 2 states over. More
PRICE GOUGING ALERT! I contacted the dealership to purchase a Lexus convertible for my wife and was surprised how they showed zero flexibility on the price. I explained I contacted the dealership to purchase a Lexus convertible for my wife and was surprised how they showed zero flexibility on the price. I explained there are many low mileage SC430s for sale right now and exactly what they sold for, but they remained firm on their grossly over inflated price. Buyers are well informed, and understand when a dealership is trying to take advantage of them. People don't appreciate being treated like a money punching bag. The hand writing is on the wall and dealerships who offer reasonable prices and are willing to work with buyers will flourish, while bottom feeding price gougers like Ultimo Motors will go lights out. This dealership is building a well deserved reputation with used car salesmen who nobody trusts and everyone avoids. More
Chris, the sales person was great! He gave me a good deal and followed through on every detail! The dealership was fair and up front about the whole deal! He gave me a good deal and followed through on every detail! The dealership was fair and up front about the whole deal! More
Poor. Negotiated with the sales rep over a couple days only to have him come back and say another buyer put a deposit down. Negotiated with the sales rep over a couple days only to have him come back and say another buyer put a deposit down. More
I came in to view a BMW X5 M and ended up buying it. Chris was great. After deciding to purchase the vehicle they were able to get me approved in 30mins. Enjoying the car and recommend anyone to Chris. Chris was great. After deciding to purchase the vehicle they were able to get me approved in 30mins. Enjoying the car and recommend anyone to Chris. More
Unreliable sales tactics and some really bad customer service!!!! Please stay away from this place, when buying a high-end car!!! I negotiated and ordered my Mercedes Benz with this company online and o service!!!! Please stay away from this place, when buying a high-end car!!! I negotiated and ordered my Mercedes Benz with this company online and out of state, because it was a unique model-color combination. I understand that when buying a used car that it comes as-is, which of course includes normal wear and tear, small scratches, nicks, etc.. As the transaction was out of state and on-line, I asked specifically in what state the car was in and was informed that there was no major damage and that this car was really complete. Well, after it appeared on my doorstep, it had a big dent and a scratch, that was very poorly repaired and hidden in the shadows of the pictures that were shared with me during the sales process. In addition, the car was completely dirty when it arrived, only had one key fob, missing floor mats, missing cargo cover and although I was promised that all fees were included in the transaction, I ended up paying an additional thousand dollars. When I confronted both the salesman (Aleks) as well as the manager (Allen [be extra cautious, when he starts calling you friend]), they basically told me that I just had to accept everything as is. Not accepting the car was of course an option for me, but that would've costed me another thousand dollars, which they would've deducted from my down payment. All in all, a horrible experience that I wish nobody else has to experience with this dealer that doesn't believe in customer service. More
STAY AWAY! Worked with Andrew and Nick to purchase an SUV. Put down a deposit, submitted the purchase order provided by Andrew and NIck to the bank and the loan was approved. I sent Ultimo all requeste SUV. Put down a deposit, submitted the purchase order provided by Andrew and NIck to the bank and the loan was approved. I sent Ultimo all requested info. Received an email two business days later they had sold the car to someone else. Apparently honesty and integrity is not part of Ultimo Motor's business philosophy. More

