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Umansky Toyota

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.7
6,725 Reviews
Umansky Toyota serving Glendale and Milwaukee, WI is a 23-time winner of Toyota's prestigious President's Award -- the highest award given for customer satisfaction in both sales and service. PLUS we are the 2017 and 2016 Wisconsin Toyota Dealer of the year, 2017, 2016, and winners of DealerRater.com's Consumer Satisfaction Award, 2015 Best of Milwaukee- Best Auto Repair via Shepherd Express readers, 2015 winners of the "People Love Us On Yelp," award, 2016 and 2017 Edmunds.com 5 Star Dealer Award, and 2016 Angie's List Super Service Award. At Umansky Toyota, customer service is not just a department, it is our passion! Look and see what our customers are saying about the experiences that they have had at our dealership.
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1620 West Silver Spring Drive

Milwaukee, WI

53209

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Showing 6,725 reviews

July 08, 2023

They went "all in" on helping us through a very difficult time! GREAT Service and AMAZING Customer Service. More

by luzray272
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Endisch, Jacob Windom
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Jul 10, 2023 -

Umansky Toyota responded

Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

Jul 11, 2023 -

luzray272 responded

Thank you again!!!

July 07, 2023

Fast. friendly. efficient. Zee is the best! Oh and the cookies are a great touch More

by JBELLOWS1229
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Burbach , Zeljko Blagic
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Jul 10, 2023 -

Umansky Toyota responded

Hello, thank you so much for your praise and kind comments about Zee! Our team always strives to deliver a great experience, and we are glad to hear this was the case with your visit! We hope you have a great day!

July 07, 2023

I brought my car in for the standard 5000 mile service and asked about a bad smell coming out of my air vents. The dealership did a great job servicing my vehicle with the service rep offering additional More

by BUM1705
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Schmidt
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Jul 10, 2023 -

Umansky Toyota responded

Hello, thanks for taking the time to leave us a positive review today! We continually strive for top-notch service. We are glad to hear that you had a great experience. We will let our service staff know of your appreciation and we look forward to seeing you again soon! Thank you again and have a great day!

July 07, 2023

Nice people, nice waiting room, great service. I have always been impressed by the people at Andrew Toyota More

by gmgold53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Allen
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Jul 10, 2023 -

Umansky Toyota responded

Hello, thank you for taking the time to leave this review. We know your time is important, so we're happy that we could provide you with fast and friendly service. We look forward to your next visit!

July 06, 2023

RE: John F. --he didn't work well with insurance claim adjuster, lied about who ordered parts, and didn't enter all work done into online vehicle work history. D More

by sally
Service Time
Recommend Dealer
No
Employees Worked With
John Ferrigno, Cody Wagner
Report | Print
Jul 07, 2023 -

Umansky Toyota responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

Jul 11, 2023 -

Umansky Toyota responded

Hello Sally, we apologize for the issues you experienced during your recent visit. We understand your frustration with the lack of cooperation with the insurance claim adjuster, misinformation about the parts, incomplete entry of the work into your vehicle's online history, and the condition of your car upon return. We sincerely apologize for any inconvenience caused. We appreciate your feedback and will address these concerns internally to improve our processes. If there's anything else we can do to assist you, please reach out Allen Good Service Manager 414-228-1450. Thank you for bringing this to our attention.

July 06, 2023

Clean and friendly. Excellent communication. Work done in a timely manner as promised. Appreciate the shuttle service. Staff appear to work well together. More

by AUSTIN4316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ferrigno
Report | Print
Jul 07, 2023 -

Umansky Toyota responded

Hello Austin, thanks for taking the time to leave us a positive review today! We continually strive for top-notch service. We are glad to hear that you had a great experience. We will let our service staff know of your appreciation and we look forward to seeing you again soon! Thank you again and have a great day!

July 06, 2023

Very easy to work with. Prompt and efficient. Clean area, comfortable waiting room. Everyone was polite. More

by MIKETHOMAS361
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Endisch, A Few Of Our Toyota Certified Techs
Report | Print
Jul 07, 2023 -

Umansky Toyota responded

Hello Mike, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

July 06, 2023

Would prefer write up with the pictures Otherwise satisfied with the service. Done in reasonable time More

by Cindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ferrigno
Report | Print
Jul 07, 2023 -

Umansky Toyota responded

Hello Cindy, thanks for those stars! Providing high-quality professional service is our top priority, and we are happy to see the team deliver such a great five-star experience. Thank you for taking the time to leave this review!

July 06, 2023

Friendly staff , both in the Sales department and Service department. Great receptionist interaction.. I would recommend Andrew Toyota for buying or service. More

by RUBBERHEAD53225
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Willie Willett, A Few Of Our Toyota Certified Techs, John Ferrigno, Mike Schmidt, Cody Wagner
Report | Print
Jul 07, 2023 -

Umansky Toyota responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

July 06, 2023

Overall great experience! I worked with Deandre! Super friendly and helpful! Would have liked my car to be detailed better before leaving lot. More

by KAYLAWALKER2323
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Deandre
Report | Print
Jul 07, 2023 -

Umansky Toyota responded

Hello Kayla, thank you so much for your praise and kind comments about Deandre! Our team always strives to deliver a great experience, and we are glad to hear this was the case with your visit! We hope you have a great day!

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