Umansky Toyota

If you have a day to spare. I entered the dealership just before 10 a.m. knew what I wanted, and wasn't finished until 6:30 p.m. My salesman told me he was working with myself a I entered the dealership just before 10 a.m. knew what I wanted, and wasn't finished until 6:30 p.m. My salesman told me he was working with myself and another person and kept excusing himself. We went for a test ride in the wrong car, not the one I called about and was told was available. After a couple of hours the correct car was located. I tried to help locate the car by walking around clicking the car remote. My salesman finally located it in a bay inside the building. To be fair, not quite 2 1/2 hours of the 8 1/2 that I was there was waiting for my son to comes and see the car, and then he and I went to lunch. When I returned I said I wanted to buy the car, and then waited for hours to do so, no bargaining on the price, just waiting. Why should it take over six hours? I was offered water. The last, over an hour, I waited for someone to have the time to try and sell me a warranty for around 50% of what I was paying for the car, I declined. While waiting for that salesman I talked with a woman who had been waiting for over an hour and a half for an oil change, she said she would never return. I wasn't even bothering with financing, I put $2500 down and was returning with a cashiers check for the rest the following day. My salesman was very personable, but if he didn't have time for me, he should have passed off to another salesman. I'm old, I don't have days to waste sitting in a car dealership. The service time was inexcusable. More

Looking back after 20 years of ownership The ostensible purpose of my request to the mechanic was to try to explain why the engine stopped and it took several starting attempts to get the das The ostensible purpose of my request to the mechanic was to try to explain why the engine stopped and it took several starting attempts to get the dashboard to light up and the Tacoma engine to run. An ulterior purpose was to get feedback from the mechanic about the road worthiness of the 20 year old pickup. The most important conclusion offered by the mechanic was that it was time to retire the vehicle. After 20 years of ownership, the corrosion on the frame was serious. So my goal is to turn the vehicle over to a salvage firm in the near future. All of the service work done on this vehicle was done at Andrew and the predecessor Schlesinger auto sales firm. It was purchased from Schlesinger in Dec 1999. I have no complaints. Personnel were always competent and businesslike. The vehicle closely matched the various specifications in the original sales literature. For example, It got 21 miles per gallon over the 20 years. And it was used for many tasks. There were never regrets about having purchased this vehicle. More

Oil change and filter Came in for an oil change and filter and was treated very well. I would recommend this dealership to anyone like me who is from out of town or local Came in for an oil change and filter and was treated very well. I would recommend this dealership to anyone like me who is from out of town or local More

Service of my RAV4 Excellent service - very quick and thorough and service personnel were a pleasure to deal with. I purchased my vehicle at Andrews Toyota and I will de Excellent service - very quick and thorough and service personnel were a pleasure to deal with. I purchased my vehicle at Andrews Toyota and I will definitely return here to have my vehicle serviced More

Buying a new truck My husband and I are loyal customers of Andrew Toyota so when it came time to buy him a new truck we knew where we going! Jared and Mark made the proc My husband and I are loyal customers of Andrew Toyota so when it came time to buy him a new truck we knew where we going! Jared and Mark made the process so easy and quick and we are now enjoying our brand new 2019 Toyota Tundra! More

Excessive wait time for basic service. vehicle was in delivery lane while attendant completed paperwork for others also backed up I completed the after-service survey, for basic service. vehicle was in delivery lane while attendant completed paperwork for others also backed up I completed the after-service survey, but there was no way to send it back to Toyota More

Service for check engine light Check engine light paid over $2000.00 check engine light is still on was told it would cost another $3000.00 and it might fix it. Check engine light paid over $2000.00 check engine light is still on was told it would cost another $3000.00 and it might fix it. More

Good communication , quick analysis and recommendation Analyze my air condition problem quickly, recommendation of choices, and communicate through out the day updates to the progress on repairing my air c Analyze my air condition problem quickly, recommendation of choices, and communicate through out the day updates to the progress on repairing my air conditioner. Alan and Mike seemed to care and be helpful. More

Long wait time, no frills Customer wait area loud and area not very clean. Waited an hour and 45 minutes for an oil change/tire rotation (scheduled appt). That’s way too lon Customer wait area loud and area not very clean. Waited an hour and 45 minutes for an oil change/tire rotation (scheduled appt). That’s way too long. No special treatment to vehicle (placemat /seat protection). No car wash? Just bare bones service. Both customer service employees were nice. More

Found the problem immediately I was having a problem with my daughter's Nissan, and we had taken it to the local Nissan dealer for repair. After two visits there, where they assure I was having a problem with my daughter's Nissan, and we had taken it to the local Nissan dealer for repair. After two visits there, where they assured us the problem was fixed (and it wasn't,) I told my daughter I was going to call Andrew Toyota, which is where I have my car serviced. They found the problem immediately and it was fixed. More