Umansky Toyota - Service Center

Umansky Toyota responded

Hi Robby, Thank you for sharing your positive experience with us! We're delighted to hear that you found it easy to set up an appointment and that our process allowed you to drive right into the garage hassle-free. Making our customers' experiences convenient and seamless is a top priority for us. If you ever need assistance in the future or have any feedback to help us improve, please don't hesitate to reach out. We look forward to serving you again. Warm regards, Your Team at Andrew Toyota

Umansky Toyota responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

Umansky Toyota responded

Hello Valued Customer, Thank you very much for your excellent 5-star review! We greatly appreciate your feedback and are delighted to hear that you value our approach to explaining and rating the severity of problems with your vehicle. Transparency and ensuring our customers fully understand their vehicle's condition are top priorities for us. We also understand the importance of considering costs and providing you with various options to address any issues. Your trust in our expertise and our commitment to keeping you informed are at the core of our service philosophy. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. We're here to provide the best solutions for your vehicle needs and to ensure your satisfaction. Thank you for choosing us for your automotive services, and we look forward to serving you again in the future! Best Regards, Your Team at Andrew Toyota

Umansky Toyota responded

Hi Richard, Thank you so much for taking the time to share your fantastic 5-star review and for being a valued customer with us for the past 20 years! We truly appreciate your loyalty and trust in our dealership and services. We're delighted to hear that Willie Willett provided you with excellent service and that he went above and beyond to explain your options, answer your questions, and help you stay within your budget. Our team takes great pride in providing candid and truthful guidance to our customers. It's also wonderful to hear that Willie's dedication extended to helping you with the hubcap issue on your RAV4, even considering the vehicle's origin. We're here to make sure your automotive needs are met with the utmost care and attention to detail. We're grateful for your continued patronage, and we look forward to serving you and your vehicles for many more years to come. If you ever have more questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing us as your trusted automotive partner! Best Regards, Your Team at Andrew Toyota

Umansky Toyota responded

Hi Valued Customer, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you appreciate our video scenes showcasing the work being done on your car. Providing transparency and insight into the service process is important to us, and we're glad you find this feature valuable. We'll be sure to pass on your kind words to our mechanics and the team members who assist you during your visits. Customer satisfaction and a smooth service experience are our top priorities, and your feedback motivates us to continue delivering exceptional service. If you ever have any more feedback or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. We look forward to taking care of your car in the future and providing you with the same outstanding service. Thank you for choosing us! Best Regards, Your Team at Andrew Toyota

DGREENE924@yahoo.com responded

Yes, you are a five star service! I will always bring my car to Andrew Toyota, I have always received good quality work. Thank you Andrew for all that you do!!!

Umansky Toyota responded

Dear Ernestine, Thank you so much for taking the time to leave us a review! We're thrilled to hear that your experience at Andrew Toyota was efficient and timely. Our team works hard to ensure that every visit is as seamless as possible, and we're delighted that your expectations were met. If you ever need anything else or have any questions, please don't hesitate to reach out. We truly appreciate your support and hope to welcome you back in the future! Warm Regards, The Andrew Toyota Team

Umansky Toyota responded

Hi Valued Customer, Thank you very much for your fantastic 5-star review! We're delighted to hear that you find our team friendly and helpful. Providing exceptional customer service is a top priority for us, and we're thrilled that you've had a positive experience with our staff. We're also glad to hear that you appreciate our shuttle service. We understand that convenience is important, and we're here to make your experience as smooth as possible. If you ever have any more feedback or if there's anything else we can do to enhance your experience, please don't hesitate to let us know. We value your business and look forward to serving you again in the future. Safe travels! Best Regards, Your Team at Andrew Toyota

Umansky Toyota responded

Hi Valued Customer, Thank you so much for taking the time to leave us a wonderful 5-star review! We're delighted to hear that you had a great experience with our customer service and that you found our service recording and findings feature valuable. We believe in transparency and keeping our customers informed about their service, and it's fantastic to know that you appreciate this aspect of our service. If you ever have any more feedback or suggestions to make your experience even better, please feel free to share them with us. Your input is highly valued. We look forward to serving you again in the future and continuing to provide you with exceptional customer service. Thank you for choosing us! Best Regards, Your Team at Andrew Toyota

Umansky Toyota responded

Hello Valued Customer, Thank you very much for your wonderful 5-star review! We're delighted to hear that you had a positive experience at our dealership and that you found our inventory impressive. Our team is dedicated to providing exceptional customer service and being helpful and accommodating is our top priority. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're here to serve you and make your car-buying experience as smooth as possible. We truly appreciate your kind words and thank you for choosing our dealership. We look forward to assisting you further, and please feel free to visit us anytime you need our services. Safe travels! Best Regards, Your Team at Andrew Toyota

Umansky Toyota responded

Thank you for your positive feedback! We're delighted to hear that our service department provided prompt, courteous, and thorough service, and that the work was completed to your satisfaction within an hour. Your satisfaction is our priority, and we're here to ensure your experience is consistently excellent. If you ever have more needs or questions in the future, please don't hesitate to reach out. Warm regards, Your Andrew Toyota Team