Umansky Toyota - Service Center

Umansky Toyota responded

Dear Balindermund, Thank you so much for sharing your wonderful experience at Andrew Toyota! We're thrilled to hear that you found our service excellent and that you enjoyed your visit. Providing top-notch service to our valued customers like you is our utmost priority, and we're delighted that we could make servicing your car a great pleasure. Your satisfaction is truly our reward, and we look forward to serving you again in the future. If you ever need anything or have any questions, please don't hesitate to reach out. Safe travels and thank you for choosing Andrew Toyota! Warm Regards, The Andrew Toyota Team

Umansky Toyota responded

Dear Juliaodeom15, Thank you so much for your review! We're thrilled to hear about your positive experience with Cody at Andrew Toyota. It's wonderful to know that Cody's exceptional customer service and his detailed explanations about your car left such a positive impression on you. We're glad that you found the courtesy ride home to be a convenient and thoughtful touch as well. Your satisfaction is our top priority, and we're grateful for the opportunity to assist you. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. Thanks again for choosing Andrew Toyota! Warm Regards, The Andrew Toyota Team

Umansky Toyota responded

Dear LCAUSEY59, Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that you had a positive experience with our service department. Our team takes great pride in maintaining a welcoming and clean environment for all our customers. We're glad to know that you found the service area to be nice, bright, and clean – we believe that a comfortable atmosphere is essential for a pleasant customer experience. It's fantastic to hear that our appointment booking process was easy for you. We understand that your time is valuable, and we aim to make scheduling as convenient as possible. If you ever have any more feedback or if there's anything else we can do to enhance your experience with us, please don't hesitate to let us know. Once again, thank you for choosing Andrew Toyota for your automotive needs. We truly appreciate your support, and we look forward to serving you again in the future! Warm Regards, The Andrew Toyota Team

Umansky Toyota responded

Thank you for sharing your experience with us! We're delighted to hear that Allan Goode provided great care, and Norm the mechanic was able to identify and address issues with your car. Your satisfaction is our priority, and we're here to ensure your vehicle is in top condition. If you have any more questions or need further assistance, please feel free to reach out. We're here to help! Best Regards, Your Andrew Toyota Team

Umansky Toyota responded

Thank you for your kind words! We take pride in our well-organized and efficient team, and we're delighted that you found our staff to be well-trained, knowledgeable, and possessing good people skills. Your feedback is greatly appreciated, and if you ever need any assistance in the future, please don't hesitate to reach out. We're here to serve you! Best Regards, Your Andrew Toyota Team

Umansky Toyota responded

Thank you for the 5-star review! We're delighted to hear that we could accommodate you, even if you were a bit late. Being recognized as the best dealer garage you've ever worked with means a lot to us, and we appreciate your feedback. If you ever have more needs or questions in the future, please don't hesitate to reach out. We're here to assist you! Warm regards, Your Andrew Toyota Team

Umansky Toyota responded

Thank you for your feedback! We appreciate your suggestion regarding the paperwork discussion before payment. We'll take this into consideration as we aim to improve our service experience. Your input helps us serve you better, and we're committed to enhancing our customer service. If you have any more insights or questions, please don't hesitate to reach out. We look forward to serving you again in the future. Best Regards, Your Andrew Toyota Team

Umansky Toyota responded

Dear valued customer, Thank you so much for taking the time to share your positive experience with us in this wonderful 5-star review! We are delighted to hear that you had a great visit to our service center. We are dedicated to providing excellent customer service, and your feedback about our early appointment, knowledgeable staff, informative communication, and quality work truly motivates us. It's fantastic to know that our efforts in keeping you informed and providing top-notch service were appreciated. We're glad that the TV in our waiting area added to your comfort, and we can't wait to welcome you back for your next service. If you have any questions or need assistance in the future, don't hesitate to reach out. We're here to help! Thank you again for choosing us, and we look forward to serving you again soon. Best regards, Your Team at Andrew Toyota

Umansky Toyota responded

Hello Valued Customer, Thank you so much for being a loyal customer of Andrew Toyota and for taking the time to leave us a review! We're thrilled to hear that you've been consistently happy with our service department over the years. Customer satisfaction is our top priority, and we truly appreciate your trust in us. We're always striving to improve and provide the best experience possible for our valued customers. Once again, thank you for choosing Andrew Toyota for your automotive needs, and we look forward to serving you for many more years to come! Best Regards, Your Team at Andrew Toyota

Umansky Toyota responded

Hi Susan, Thank you so much for taking the time to leave us 5-star review! We're delighted to hear about your positive experience with our service department. It's wonderful to know that you enjoy working with your service representative. Providing excellent customer service is a top priority for us, and we're thrilled to hear that you've had a great rapport with our team. We truly appreciate your support and your kind words. If you ever need any assistance or have any questions in the future, please don't hesitate to reach out. We look forward to serving you again! Best regards, Your Team at Andrew Toyota