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Umansky Toyota - Service Center

Milwaukee, WI

4.7
3,933 Reviews

3,933 Reviews of Umansky Toyota - Service Center

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July 13, 2023

They tried to up sell me on n a new oil change plan that was totally illogical and way more expensive than it should have been. More

by stv711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No name
Jul 14, 2023 -

Umansky Toyota responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

Jul 14, 2023 -

Umansky Toyota responded

Hello, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to Allen Good Service Manager at 414-228-1450 at your earliest convenience so we can understand your situation better in order to try and turn your experience around.

July 13, 2023

Clean and professional is how I would describe the place and the people. Timely and efficient. More

by ALFONZOJOHNSON11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A Few Of Our Toyota Certified Techs
Jul 14, 2023 -

Umansky Toyota responded

Hello, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests, and we are proud that this was received during your time spent with us.

July 13, 2023

Speedy and accurate service. They let me know what was coming up in terms of needing maintenance so I wouldn't be completely shocked during my next visit. Very appreciated. Great More

by hackba47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Schmidt
Jul 14, 2023 -

Umansky Toyota responded

Hello, thanks for taking the time to leave us a positive review today! We continually strive for top-notch service. We are glad to hear that you had a great experience. We will let our service staff know of your appreciation and we look forward to seeing you again soon! Thank you again and have a great day!

July 13, 2023

The visit was good. I was very happy with it. Mike is just awesome in letting me know what needs to be done More

by ngoswami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Schmidt
Jul 14, 2023 -

Umansky Toyota responded

Hello, thank you so much for your praise and kind comments about Mike! Our team always strives to deliver a great experience, and we are glad to hear this was the case with your visit! We hope you have a great day!

July 13, 2023

Andrews Toyota Service Department was great. . The Service Department Advisor (Willie) explained and answered my questions regarding the recommended maintenance for my 2016 Camry. The Maintenance More

by Boborjm2
Recommend Dealer
Yes
Employees Worked With
Willie Willett
Jul 14, 2023 -

Umansky Toyota responded

Hello, we are happy to hear that you enjoyed your visit to our dealership for service. Thank you for the positive feedback. We strive to give our customers the best service experience possible! Thank you again for choosing Andrew Toyota!

July 13, 2023

They were thorough, and didn't do what didn't need to be done, and fixed the problem at a reasonable cost. More

by amwcol
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember their names, but they were very nice, very professional. , A Few Of Our Toyota Certified Techs
Jul 14, 2023 -

Umansky Toyota responded

Hello, we're happy to know that the team was able to provide you with such professional service. Our knowledgeable staff works hard to make sure customers walk out the door knowing they've been taken care of to the fullest. Thanks for taking the time to leave a review, and we look forward to your next visit.

July 12, 2023

Speedy service when it comes to my vechilr. Nice customer service rep Mike that I had. More

by DPRATT08387
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
A Few Of Our Toyota Certified Techs, Mike Schmidt
Jul 12, 2023 -

Umansky Toyota responded

Hello, thank you so much for your praise and kind comments about Mike! Our team always strives to deliver a great experience, and we are glad to hear this was the case with your visit! We hope you have a great day!

July 12, 2023

The service rep Kahla was excellent, she explained things well and kept me updated. The service seems to have been well done, however, they over charged me by $150.00 and charged an undisclosed environmental More

by KW1221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kahla
Jul 13, 2023 -

Umansky Toyota responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

Jul 13, 2023 -

Umansky Toyota responded

Hello, Thank you for sharing your feedback, and we apologize for any inconvenience you experienced during your recent service visit. We appreciate your kind words about Kahla, as she strives to provide excellent service and keep customers informed. Regarding the overcharge and undisclosed environmental fee, we sincerely apologize for the oversight. Our team will review your case and promptly address the billing discrepancy. We understand your frustration, and we'll take steps to ensure such errors are avoided in the future. At your earliest convenience please reach out to Allen Good, Service Manager at 414-228-1450 so we can make this right. Thank you and we look forward to speaking with you.

July 11, 2023

Work completed as promised. Explained the checklist well we have been using Andrew Toyota Service since 2010 and continue to come back. More

by Midwest49
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeljko Blagic
Jul 12, 2023 -

Umansky Toyota responded

Hello, thanks for taking the time to leave us a positive review today! We continually strive for top-notch service. We are glad to hear that you had a great experience. We will let our service staff know of your appreciation and we look forward to seeing you again soon! Thank you again and have a great day!

July 11, 2023

Our family has been purchasing and taking our Toyota's to Andrew Toyota for service for many years. They've always done a tremendous job at service and with every purchase or lease we have had with them. We More

by COHENSING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cristian Coroian, Zeljko Blagic, John Endisch, John Ferrigno, Mike Schmidt
Jul 11, 2023 -

Umansky Toyota responded

Hello, thank you so much for your thoughtful review! We appreciate your time and the extra effort it takes to provide your feedback. We feel strongly that it is important for our customers to hear firsthand from other customers about their positive experiences. We are striving to ensure that everyone who visits us will recommend us to their friends and family and we are happy to hear that you agree! Thank you for choosing Andrew Toyota!

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