United Nissan Reno

Absolutely the worst experience I've ever had with any business!!!! Would be too long to describe all of it, but here's the summary. Took car for warranty service. Said would take 2 days. Took 2 weeks! Th business!!!! Would be too long to describe all of it, but here's the summary. Took car for warranty service. Said would take 2 days. Took 2 weeks! They gave me absolutely no updates during that time. I had to call them, and when I did, NO ONE knew anything about what was going on. When it was finally ready, they said they had to do some work above the original estimate and did it without asking. I refused to pay and the manager insulted me repeatedly. Then, when my 8 month pregnant wife picked up the car, the wheel fell off 2 miles from the dealership!!!!!!!!! I think it was intentional. She could have died!!! More

While on vacation in Reno my Nissan Stanza began to have problems with overheating. The dealer scheduled an appointment immediately, gave me a ride back to my hotel, and diagnosed the problem within two ho problems with overheating. The dealer scheduled an appointment immediately, gave me a ride back to my hotel, and diagnosed the problem within two hours. The service manager called me twice to update me on the progress, and then sent their shuttle to pick me up when the car was finished. It took only a few hours, and hardly disrupted my vacation at all. The repairs were reasonably priced, and I had no further problems with the car. This was the best experience I have ever had with a new car dealer service department. More