Upper Marlboro Ford

I had a 2008 Ford Edge (base model) that I absolutely loved but was ready to have more of the bells and whistles. I started out by getting a pre-approved loan through USAA and the USAA price. Then there loved but was ready to have more of the bells and whistles. I started out by getting a pre-approved loan through USAA and the USAA price. Then there were 3 dealerships that were competing to get me the best price on the new vehicle and on my trade-in. No matter what other dealers offered, Mark at Ron Bortnick, offered me more for my trade-in and a better price on the new vehicle. Then to top it all off the vehicle that I wanted was being sent to a Virginia dealership. As soon as it came off the truck in Virginia the Mark had was sending people out to bring it to Maryland. They drove it back wrapped in plastic. I am now the proud owner of a 2011 Ford Edge Sport. I have purchased at least 10 new vehicles from different dealerships and this was by far the best experience I have ever had. And I love that I splurged for the service package because now I have a reason to go back every 5,000 miles to say hello. If you want a great deal with great service I recommend going to Ron Bortnick Ford. More

The team at Ron Bortnick Ford was friendly, fantastic and extremely helpful. The environment was pleasant and welcoming even though they had just been hit by the big flood. The owner greeted me with a smile extremely helpful. The environment was pleasant and welcoming even though they had just been hit by the big flood. The owner greeted me with a smile, handshake and introduction when I walked in the door. Customer service team members have also been professional and friendly. It has been a wonderful experience. They even offered to wash my car because I couldn't find a place without the brush wash. More

Great experience! The process of filling out the paperwork, and submitting information was all done through the Internet or over the phone, as I am not a local customer. They even drove my Ford Edge paperwork, and submitting information was all done through the Internet or over the phone, as I am not a local customer. They even drove my Ford Edge directly to me, and I signed the paperwork in under ten minutes. Hands down the best car buying experience I've ever had! More

Marc was AMAZING! He got me the best deal for my price range, ran all of the numbers efficiently, and took the time to sit down with me and go through the details of my payments and the paperwork so that range, ran all of the numbers efficiently, and took the time to sit down with me and go through the details of my payments and the paperwork so that I understood the deal I was getting. I would refer him to anyone! More

This was my first car purchase EVER and it was very stressful when trying to get the right price for the right vehicle from the right dealership. I had gone to several dealerships, spoken to multiple p stressful when trying to get the right price for the right vehicle from the right dealership. I had gone to several dealerships, spoken to multiple people and gotten multiple quotes but by far Ron Bortnick Ford was able to not only offer the best deal but was more focused on accomodating my needs than their own. I had a strict list of things I wanted on my new car and they were able to search and find exactly what I wanted. Finally they related to my financial situation and modified things to create what would work for me. I was very satisfied with their customer service and so far with their product as well. I am now happily cruising around in my 2012 Mustang! (: More

My family has been buying cars from Bortnick Ford for over 20 years. We continue to go back to this family owned dealership for the outstanding personal service. over 20 years. We continue to go back to this family owned dealership for the outstanding personal service. More

While I am still very pleased with the automobile I bought from Ron Bortnick, I was disappointed with the service appointment I had today. The oil change was free, which surprised me, and I was ha bought from Ron Bortnick, I was disappointed with the service appointment I had today. The oil change was free, which surprised me, and I was happy with that. However, there was another aspect that was disappointing, and may well cause me not to have my car serviced there anymore. When I bought the car, I obviously took it for a test drive. On this test drive, I heard a bit of grinding in the brakes. Upon returning the car to the lot, I advised my salesman of this. He informed me that it was probably just rust from the car sitting on the lot, and should wear off. If it doesn't, bring it back and we'll take care of it. I signed the papers and off I went. I bought the car at the very end of May. Over the course of the summer, the brakes continued to grind. At the first opportunity, today, I made a service appointment to have the car's oil changed and the brakes looked at. The service person at the front desk was very friendly, but informed me because I had not brought the car back sooner, they would not be able to take care of the brake issue. How disappointing! I was never given a timetable as to when it had to be back to be looked at - just that if I brought it back and the brakes were still grinding, they would take care of it. Let me reiterate, though, that aside from this instance, every interaction I have had with the people at Ron Bortnick Ford has been pleasant and professional. I don't feel they kept their word here, though, and that is disappointing. More

Ron Bortnick Ford is the first place I shop for new and used vehicles. Between myself and other family members, we have purchased almost a dozen vehicles over the past 20 years. Their service is excellen used vehicles. Between myself and other family members, we have purchased almost a dozen vehicles over the past 20 years. Their service is excellent and quick, and their prices can't be beat. They are also generous in their support of the community. I'll be back again for a new vehicle when my youngest son gets his license. More

Fantastic experience. They bent over backwards to make me happy. They are great. I woudl recommend them to 100 out of 100 people. Mike Epstein me happy. They are great. I woudl recommend them to 100 out of 100 people. Mike Epstein More

On July 15th, 2011, I had my F-150 towed in due to mechanical problems which pointed to the FPDM. Once there Dan contacted me to informed me of computer codes and test ran, it appears to be FPDM. Once mechanical problems which pointed to the FPDM. Once there Dan contacted me to informed me of computer codes and test ran, it appears to be FPDM. Once that was changed the truck again would not start, more testing pointed to some wiring issues, replaced wiring under truck, no charge for the wire however this little experiment from Ford finest costed me $427.80, I recieved a call from Dan on Friday 22nd telling me I can pickup the truck at anytime. Saturday morning my daugher went to pick up the truck only to find again the truck wouldnt start. At this time she had already gave them the check and wad dropped in a safe box. I informed Dan on Monday July 25th, I also emailed Ford Corp. customer services, I then called Ford Corp. customer service to see if there was a recall on the FPDM I also explained to her about the status of my truck. July 25th I also called and spoke with Jim Ashbridge talked about the lenght of my truck being there and no one from Ford seems to know how to resolve the issue. No resolution but the charges are piling up for there lesson on what could be wrong with my truck. I then placed a call to Mr. Ashbridge and asked who was footing the bill for their classroom session? I also wanted to know how Ford could make a product they can't fix?? Now it's going on two weeks with no truck, they dont offer or have a loaner truck so I was told my Dan. July 29th, after being told they would need to replace the CBJ that's where the problem is coming from again $268.00, I ok the part and really needed my truck back for the weekend to relocate my horses. OK Friday July 29th, received call from Dan the truck is running however they would like to keep the truck over the weekend and run more test on Monday. Monday August 1st received call from Dan, truck not running properly, pointing to Fuel Pump?? $786.00 this is where it stops for me, all these charges and the truck is yet to be fixed. I informed Dan not to touch or do anymore work on my truck, I checked the prices for Fuel Pumps for my truck from different auto stores $361.00, I called and asked why he was charging me $786.00? when it's only $361.00 at the auto store, well he says that includes taxes, and labor (but he said before they would only charge me for the parts) Again, I called Ford Corp. Customer Services, she called Dan, repeated the same to me as he did. I asked Dan to then fax me copies of notes of what he thought was wrong with the truck; it took him a few hours, he then called me to informed me he was reading over the notes and found that there was no charge and Ford had paid for the FPDM, well yes they would have paid for it, it was still under warrenty. I asked him to please faxed me what he had and finally a hand copy was fzxed. Is this company legit? are the mechanics really mechanics or just some one that depends on the computer to tell them whats wrong with the vehicles? anyone with any knowlege of autos know if it's the fuel pump and dont need to go and replace every part of the vehicle until it works?? Come on guys, I may be a female but I'm a female that was raised by my father. take advantage of me? No I dont think so, it doesn't stop here. If you did it to me i'm sure you've done it to others that just didnt know any better. Ford you should be ashame of yourself to have a company such as this representing you. What a joke More