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Upstate Chrysler Dodge Jeep RAM
Attica, NY
323 Reviews
About Upstate Chrysler Dodge Jeep Ram
At Upstate Chrysler Dodge Jeep Ram, we’ve proudly been family owned and operated for over 25 years. What started as a commitment to serving our local community has grown into a trusted destination for drivers from Buffalo, Rochester, and all across Western New York.
We offer an extensive selection of new Chrysler, Dodge, Jeep, and Ram vehicles, along with a wide variety of high-quality pre-owned inventory to fit every lifestyle and budget. Whether you're looking for rugged capability, family-friendly comfort, or powerful performance, our knowledgeable and highly trained sales team is here to guide you every step of the way. We believe an informed customer is a confident customer — and we make sure you have the information you need to make the right decision.
Our commitment doesn’t stop at the sale. Our service department is staffed with Stellantis-certified technicians who are factory-trained to maintain and repair your vehicle using the latest tools, technology, and genuine OEM parts. From routine maintenance to major repairs, we deliver exceptional customer care with precision and professionalism.
At Upstate CDJR, we are dedicated to creating a stress-free, transparent, and enjoyable shopping experience. No pressure. No games. Just honest guidance, competitive pricing, and a team that treats you like family.
For 25 years and counting, our mission has remained the same: to build lasting relationships, earn your trust, and keep you confidently on the road.
We look forward to welcoming you to the Upstate family.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 4:30 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 4:30 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 4:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 4:30 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 4:30 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 4:30 PM
Saturday Closed
Sunday Closed
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Showing 323 reviews
Verified Customer
March 21, 2024
Dropped off driveshaft for ujoint install. Shortly after picking up driveshaft, noticed snap ring not locked in channel. Very dangerous! Sent picture to manager. He said was not going to drop Shortly after picking up driveshaft, noticed snap ring not locked in channel. Very dangerous! Sent picture to manager. He said was not going to drop everything to attend to the driveshaft. He said drop off the driveshaft and he would look at it when he has time. I paid $373.36 for the ujoint install. It should have been professional. Long story short, one hour after picking up driveshaft, I had to take it to another mopar dealer which was great. They looked at it, noticed the problem, and agreed to order the another ujoint and install under warranty. If this was gone unnoticed, , this would have been a bad situation when the spinning driveshaft fell off. Very bad! In addition, upstate entered the wrong vehicle year and model on the invoice. They also entered the wrong vin# which caused unneccesary confusion when the other dealer went to order parts under warranty. The unsafe installation should have never went out the door. I did asm to speak with a supervisor, but I was told supervisor was on vacation in florida right now. More
by Bad experiance
Employees Worked With
No supervisor was available to speak with.
March 08, 2024
Very easy to deal with . They are upbeat did not pressure me at all to buy a vehicle. I would go back again for my next purchase They are upbeat did not pressure me at all to buy a vehicle. I would go back again for my next purchase More
by wrightcastile
Employees Worked With
Mike Johnson , Kyle Doherty
March 07, 2024
Excellent, superior. All questions answered with no pressure to buy. All friendly and knowledgeable. I would recomend them to friends and relatives. All questions answered with no pressure to buy. All friendly and knowledgeable. I would recomend them to friends and relatives. More
by MCGUIRE1
Employees Worked With
Mike Wolko
March 07, 2024
They are always very helpful, pleasant, knowledgeable and accommodating. I trust them to do the work well and not up charge like other shops do. accommodating. I trust them to do the work well and not up charge like other shops do. More
by Karengrisko
Employees Worked With
I think Chris
March 04, 2024
No pressure sales. Also fair trade-in value for my vehicle. Car was ready when promised and Mike was knowledgeable about features Also fair trade-in value for my vehicle. Car was ready when promised and Mike was knowledgeable about features More
by WJUDKINS001
Employees Worked With
Mike Walko
