Uptown Ford Lincoln - Service Center

Excellent Timely and efficient. Courteous associate I worked with was very pleasant and knowledgeable. Facility was clean and pleasant atmosphere. Work done Timely and efficient. Courteous associate I worked with was very pleasant and knowledgeable. Facility was clean and pleasant atmosphere. Work done promptly and explained well. More

Great service department Wonderful customer experience from check in to picking the vehicle up. Everyone was friendly and knowledgeable.The work was completed in a timely fash Wonderful customer experience from check in to picking the vehicle up. Everyone was friendly and knowledgeable.The work was completed in a timely fashion and communication was great. More

Great and fast service. Service was great,service person was very friendly. I was in and out in less than 30 minutes. Uptown has a beautiful and comfortable waiting area. Service was great,service person was very friendly. I was in and out in less than 30 minutes. Uptown has a beautiful and comfortable waiting area. More

Software fixed They fixed problems with my screen and colors on my instruments. My map had been working in correctly without showing all the roads in the area. The s They fixed problems with my screen and colors on my instruments. My map had been working in correctly without showing all the roads in the area. The software helped make the screen work properly More

Quick service Michele made the repair happen very quickly and Lee was efficient and friendly I did not have an appointment and they still made the repair happen Michele made the repair happen very quickly and Lee was efficient and friendly I did not have an appointment and they still made the repair happen More

Service summary We have two 2017 Lincoln MKC's and both needed normal maintenance. Uptown's service to pick up across town first the one and then the other without o We have two 2017 Lincoln MKC's and both needed normal maintenance. Uptown's service to pick up across town first the one and then the other without our having to drive anywhere was superb. We loved the service and the detailed arrangements to make our lives easier. LOVE UPTOWN More

Quick friendly service provided as usual This was a return visit from a previous oil change that found a defective taillight. The part needed to be ordered. They contacted me within a week This was a return visit from a previous oil change that found a defective taillight. The part needed to be ordered. They contacted me within a week and scheduled the repair. Everything went well. I even got to be one of the first users of the brand new car wash! More

Service Marlon always takes care of me! He acts like I’m his only customer, and does so with a smile! I just don’t worry when I bring my car in; I know he’l Marlon always takes care of me! He acts like I’m his only customer, and does so with a smile! I just don’t worry when I bring my car in; I know he’ll make sure things are taken care of. More

Great Service Again!! I was again very happy with the work done on my vehicle by the Uptown Service Department! Everything was explained to me and Fred Schmitz told me to I was again very happy with the work done on my vehicle by the Uptown Service Department! Everything was explained to me and Fred Schmitz told me to call him if I had any issues or questions! Great job! More

Not what we expected We took our car in on a Friday as no acceleration. The service department informed us on Mon. that the technician who works on transmissions was on v We took our car in on a Friday as no acceleration. The service department informed us on Mon. that the technician who works on transmissions was on vacation for the week, but we could lease a car. Since we did have another vehicle, we passed on that and waited until the transmission guy came back. It was determined that we needed a new transmission (rebuilt). We waited. The part didn't come in until Friday. According to them, the service department was not notified, so didn't work on the car. We are now on week three. On Mon. they started work (we think) and it was to be done on Tues. We were notified on Tues. that someone had pulled the transmission guy off of our car to work on another car, so our's did not get done. Seriously? After waiting two weeks ours gets bumped? We finally picked up the car Wed. night. We had thought that maybe because of the inconvenience that we had experienced they might at least run the car through the wash. Not. No sorry, no anything. We were really disappointed. More