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Used Car Motor Mall of Grand Rapids

Grand Rapids, MI

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1 Review

830 28th St SE

Grand Rapids, MI

49508

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1 Review of Used Car Motor Mall of Grand Rapids

December 08, 2020

BEWARE THESE GUYS ARE SCAMMERS! I purchased a 2017 BEWARE THESE GUYS ARE SCAMMERS!  I purchased a 2017 Lexus GX 460 and had it shipped to me. The advertised mileage was 20k miles and when it was del More

by steven
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Felice Messina, Felix Messina, Alex Hue, Alex Hues, Mike Alsum
Dec 08, 2020 -

Used Car Motor Mall of Grand Rapids responded

We are sorry this customer is upset, but we did nothing wrong. This customer purchased a 2017 Lexus SUV that was priced $5000 BELOW retail value. The vehicle was in excellent, but not mint condition. It was in no way "thrashed." The low price accounted for any issues the vehicle had. The vehicle was advertised with over 30 photographs, a 360 degree view of the exterior and a 360 degree view of the interior. Every square inch of the vehicle was viewable online. The vehicle also had a free CARFAX report that disclosed the vehicle had previously been a Taxi, but otherwise had not been in any accidents. Absolutely nothing was hidden from this customer. When inquiring about the vehicle, the customer asked us to raise it up on a hoist and send him additional pictures of the undercarriage. After reviewing all of this information, the customer agreed to purchase the vehicle "as is" and have it shipped to him in Texas. Again, because it was priced so low this customer was willing to have the vehicle shipped across the country. However, the customer called to complain after receiving his vehicle (indicating his wife didn't like it). Because all of the issues raised by the customer were readily apparent from the photographs and taken into account by the low price, we were not willing to offer anything beyond a $500 discount in an effort to satisfy him. The customer threatened to sue us, at which point we indicated there was nothing more we could do for him.

Dec 08, 2020 -

steven responded

The additional pictures were of the undercarriage only. No interior or body shots. The 30+ photos and 360 view must’ve been taken before the additional 4000 miles was put on the vehicle along with the interior / exterior damage. Again - if the odometer and pictures matched the ad I would not be asking to return the vehicle. Everyone remember - the invoice & title shows 20k miles and this vehicle arrived with 4K more miles than advertised. the dealers response was ‘the owners wife has been driving it’. If this dealer does the right thing and returns this vehicle I will remove this post - however if they do not all readers will know they never corrected their mistake.

Dec 08, 2020 -

Used Car Motor Mall of Grand Rapids responded

Best of luck to you sir. There was no "damage" done to the vehicle after it came into our possession. The pictures showed all the little imperfections you talked about in your review. Again, the vehicle was not perfect and it was not advertised as such. It was a 4 year old former taxi/livery vehicle. That is why it was priced $5000 below retail value. If you wanted a "perfect" vehicle, you should have purchased a new one or you could take some of the savings you received in purchasing this one and use it to fix the little imperfections that you are so upset about (generally referred to as normal wear and tear).

Dec 08, 2020 -

steven responded

They lied about the odometer and now they are lieing about everything else. Notice they have not once acknowledged their mistake on the odomoter - because that would be a breach of contract alone for this purchase contract. If they feel like the vehicle is such a great deal below market value - simply return it and relist it. Everone becareful - these are the greasy used car salesman we’ve all be told about.