Utter Family of Dealerships

19B12 Ford recall (Brake antilock module software update) I have given a four star rating because my wife and I sat in the waiting area approximately an hour and a half while this repair was made. There were I have given a four star rating because my wife and I sat in the waiting area approximately an hour and a half while this repair was made. There were two other items I had listed that were not corrected to my satisfaction. One was the fact that I am having irritating fumes inside the vehicle and two, instead of having a decent sounding horn, the horn is not up to Ford standards. When I researched the problem, Ford Motor Company, as a "cost savings", has chosen to provide one horn instead of the customary twin horns. The tone is an embarrassment for a car with the MSRP listing of fifty thousand dollars. And I should mention, the personnel were very outgoing and accommodating on the phone and in person. I realize some jobs take longer than others to repair and the actual time is sometimes longer than the allotted time. I was just disappointed that the two items were not fixed to my satisfaction. I am still experiencing fumes inside my vehicle. And, my horn still sounds "wimpy". More

Great Service In and out in less than 30 minutes. Checked. Abs verified I needed s battery. They were open until 7. Ready for work the next day!! In and out in less than 30 minutes. Checked. Abs verified I needed s battery. They were open until 7. Ready for work the next day!! More

Friendly staff and service This is my second truck and 4th vehicle from Bob Utter Ford . Always friendly staff and great service. Their waiting lounge is always clean and they f This is my second truck and 4th vehicle from Bob Utter Ford . Always friendly staff and great service. Their waiting lounge is always clean and they furnish coffee and cold water. Their restrooms are clean. My wife likes how clean everything is. More

On time and fine job' Always have maintenance performed here. Never been disappointed. A bit pricey but worth it. Friendly staff that ensures you are always in the loop on Always have maintenance performed here. Never been disappointed. A bit pricey but worth it. Friendly staff that ensures you are always in the loop on maintenance to be performed. More

Warranty / Recalls Awesome service department. Wife's Kia Sorento had a few recalls & warranty extension repairs. Jason Weaver scheduled us for the repairs, and when he Awesome service department. Wife's Kia Sorento had a few recalls & warranty extension repairs. Jason Weaver scheduled us for the repairs, and when he noticed that repairs were going to take longer than expected, he was able to get the wife into a loaner and on her way. Wow, most dealerships try their best to avoid a loaner vehicle. Bob Utter has met all my vehicle needs, wants and desires for 25+ years. Happy, Happy, Happy. More

Quick and Professional Staff was courteous and professional. They got me in and out when they said they would. I liked using the coupon they sent me in the mail. Staff was courteous and professional. They got me in and out when they said they would. I liked using the coupon they sent me in the mail. More

Excellent customer service My tires were in bad shape so Mr Philip made sure I had the right size and reasonable price to make sure me and my family are safe on the road. Thank My tires were in bad shape so Mr Philip made sure I had the right size and reasonable price to make sure me and my family are safe on the road. Thank you quick lane Tire Auto Center for doing a great job. More

Great experience Go see Kenzie. She will get it done quickly and painlessly! Just a few minutes on the phone, had already researched what I wanted. The whole proces Go see Kenzie. She will get it done quickly and painlessly! Just a few minutes on the phone, had already researched what I wanted. The whole process on a holiday was great. More

Oil change, air filter, brakes, rear camera Always excellent service, competent,friendly, economical, confident, accommodating. Provided transportation to my home while servicing my vehicle. R Always excellent service, competent,friendly, economical, confident, accommodating. Provided transportation to my home while servicing my vehicle. Received phone calls in a timely manner with regard to what needed to be done and approximate cost. Washed vehicle and detailed inside and out upon completion of service. More

Excellent experience, so good we bought 2 vehicles in 3 days We all know how painful this experience can be but we never felt pressure from the salesperson, Kyle. He was direct and to the point and gave us a goo We all know how painful this experience can be but we never felt pressure from the salesperson, Kyle. He was direct and to the point and gave us a good deal even with our trade ins. He answered his phone and text messages very quickly. Kyle is a very professional sales person. We both worked with Danny as well on the technical side. Danny showed me all about my car. He is very patient as we had a little hiccup in getting my phone to sync. We live in McKinney but I would drive up the Sherman to get another car or truck. Great experience all around More