VIP Auto Enterprise Inc.

Buyer beware. Wife bought a Hyundai Elantra. Payed 14900 for the car. Kelly blue book puts it at $7500. Was told that any repairs needed would be fixed. Just Wife bought a Hyundai Elantra. Payed 14900 for the car. Kelly blue book puts it at $7500. Was told that any repairs needed would be fixed. Just make sure you tell the finance company that car need nothing fixed. Was missing two plastic pieces that were finally replaced. And 1 tire and 1 outside air sensor. Car has be wrecked in the rear end. Determined by poor paint repair. Needs 4 wheel alignment car. Eats tires. Three have been replaced. Air temp system shows it’s freezing out. Causing ac not to work. And cooling fan not to operate. Front and rear defrosters do not work. Was told it would be repaired. Cause’s dangerous driving when humidity is up. Tired of all the lies More

I purchased a car from VIP Auto Enterprise about 3 months ago. On February 2nd, I experienced a tire blowout. When replacing the tire at a 24-hour shop, I discovered that the rim had a crack which someone ha ago. On February 2nd, I experienced a tire blowout. When replacing the tire at a 24-hour shop, I discovered that the rim had a crack which someone had attempted to “repair” with JB Weld steel putty. This is not a safe or professional repair for a wheel. When I went back to the dealership on February 4th to request information on the tire installation and an inspection record, I was told they do not have any inspection reports, invoices, or tire shop records. In fact, I was told they do not inspect their vehicles at all before sale. When I raised my concerns about the unsafe condition of the vehicle and requested the rim be replaced, the staff not only refused to address the issue but also threatened to have me trespassed for being upset about the situation. This dealership knowingly sold me an unsafe vehicle, and their customer service has been unprofessional and hostile when presented with a very real safety issue. I cannot recommend them to anyone—buyers should be extremely cautious. i as a customer should not have to look for deceptive "repairs" More

BUYER BEWARE! !! NO STARS- HAD TO PUT 1 TO LEAVE A REVIEW- THIS PLACE WILL LIE, CHEAT, N STEAL TO MAKE A DEAL‐ SCAMMERS AT ITS BEST! Very disappointed and dissatis !! NO STARS- HAD TO PUT 1 TO LEAVE A REVIEW- THIS PLACE WILL LIE, CHEAT, N STEAL TO MAKE A DEAL‐ SCAMMERS AT ITS BEST! Very disappointed and dissatisfied with this dealership. Never dealt with a dealership with no care or compassion for there customers as the second you sign on the dotted line and they got your money and then you are taking advantage of. I WILL NEVER BUY HERE AGAIN! Got a vehicle and spent over 1000$ within the first couple wks of owning it to at least make it drivable. Never filled up vehicle with fuel/ oil change/ front pads and rotors/ after purchase check engine light due to cylinder missfires spent even more on spark plugs/ then vct solenoids/ frayed connectors/had hard shifting and even more on trans service/ tires. Ironically made an additional agreement for the same amount of money during purchase. Before paying the additional agreement asked, they gave me no remorse but yet they gave me a run around about the services that was promised during purchase. Asked them to ONLY pay for the parts (before buying said parts/repairs) simply because I am a Senior Master Certified Technician N trust no1 else to work on my vehicles. I have seen horrible things over the yrs, by even certified techs that I have worked with in the past. Sure this place doesn't have any real certified individuals doing the work on these auctioned off vehicles, simply because mine wasn't even detailed before purchase, let alone inspected?! No response on the said issue when mengioned to salesmen?. I was told by the saleman his " Boss" would call me and never did. Then the following wk texts and asks for agreement money. Even tho I mentioned the issues and money spent the wkend of, as if he cared. ( I won't put the salesmans name on blast due to respect- he knows who he is- I just blame the entire dealership for allowing this and not helping us out with any money spent ) only response was him only asking me for money. Then they held my tags as ransom and told me I had to pay the agreement before they would give me the tags as if that's legal? Wouldn't even tell me the price for them, so we will have the money at hand. Went in today to talk with the sales manager and he said he had no idea about said issues ( only been there for a wk he claimed- so salesman must have never relayed my issue to "new management" apparently as if he really even cared either ? ) He even said this is the first real complaint he has had with a customer, told him based on past reviews he better buckle up- being a wk new- cuz he is gonna have alot more customer complaints coming his way!. The sales manager still wouldn't help with the amount of money put into the vehicle and still demanded the rest of the agreement made before receiving my tags. This place is hopeless, to say the least. I do plan on buying alot more vehicles for myself plus wife and my kids. UNFORTUNATELY FOR THIS ESTABLISHMENT- I WILL NEVER BUY HERE AGAIN!!! More

the left rearview mirror left rear reverse light the step side does not work the A/C does not work the brake discs are damaged the steering wheel buttons do not work the antenna is broken and a lot of other side does not work the A/C does not work the brake discs are damaged the steering wheel buttons do not work the antenna is broken and a lot of other things do not work and Jose promised me that the I was going to take care of the repairs and from the day I bought it 5/13/2024. Not yet, Jose has not repaired anything at all since the manager bought him, a very rude, arrogant person, and he kicked me out of the premises, a car dealer that I do not recommend at all. More

Sold me a car and lied about its condition. ..got delivered with all kind off problems... Bmw just quoted me over $8000 worth of repairs. The dealership said they would make it right then tur ..got delivered with all kind off problems... Bmw just quoted me over $8000 worth of repairs. The dealership said they would make it right then turned around and told me that they won't help. Give yourself a favor and stay far away from that dealership or it will cost you. More

This has been the worst car buying experience of my life! Buyer beware! These men are scammers!!Purchased a $24,000 vehicle from them before driving off the lot engine oil light came on. Andres said they mes Buyer beware! These men are scammers!!Purchased a $24,000 vehicle from them before driving off the lot engine oil light came on. Andres said they messed up the oil change and put more oil in to get the light to go off. I knew I shouldn’t have left with car but I felt stuck bc Andres kept pressuring and promising me there was nothing wrong with the car. Half home from our 2 hour ride the light came back on. Vip picked it up and said they fixed it. Yet we have no documentation. They won’t send it. My husband and son went to pick it up. It was promised the paperwork would be sent. No documents have been sent to date. Half way home the engine started smoking and smoke come out the tail pipe and there was no acceleration. They picked the car up to supposedly fix it! Two weeks later after us calling they said nothing is wrong with the car. Andres offered to drive the car to us. When he got here with the car, we recognized right away there was no acceleration. We refused the car. He kept saying there is nothing wrong and we don’t know how to drive the car. The car was purchased June 15,2023. Yesterday July 26, 2023 we paid to have a tow truck pick it up and sent to Subaru in Orlando. Today we received information that the car’s engine had been replaced and there is major engine damage to the car. It will be over $1,000 to get into the engine to get the root of the problem. When I called VIP auto I was told to call mr Mohammad. When called back to speak to him the man was extremely rude and condescending telling me Subaru is wrong and there is nothing wrong with car! He wouldn’t let me talk and keeping telling to listen to him! To top it all off because of the extra oil added by Andres that also needs to be fixed! This unfortunately has been my son’s first car buying experience and this is the worst possible thing that could happen. All money down from his savings, a car payment, and no car!!! They keep saying buyers remorse, do they really think I would making this up! Who would want this stress in their life! I know this place has caused us the most stressful and half of my life! STAY FAR AWAY FROM THIS PLACE!!! More

RUN AWAY from this place! Capital One (which is a great bank) has them listed as preferred but they also have other places, so be smart and DON'T go here. If you want peace Capital One (which is a great bank) has them listed as preferred but they also have other places, so be smart and DON'T go here. If you want peace of mind and want to be happy with your purchase, go elsewhere. They will say and promise ANYTHING until you sign the paperwork and give them the money. Once they have the money and your signature...you are NOBODY to them and they immediately have amnesia regarding their promises. Be very careful! Get everything and every word documented and written as an agreement. If they say they will fix a paint issue, make sure you get it documented that they would paint if necessary. If they say they will fix engine trouble, get it written by them. I bought a 2018 Honda Accord and so far, I have had to replace: - All four tires (low profile so expensive) - Both front headrests (leather bubbling) - Both front armrests (leather bubbling) - The center console (leather bubbling) - The car needs a catalytic converter, which costs like $ 2000. - Two mufflers...oh and the car is leaking oil Anthony was my salesperson and promised that if anything went bad, they'd take care of it...at least for a while. However, when I call, Anthony, the GM and the other managers just promise to call back, but never actually do. With what I've fixed so far, the car is worth more now. I wish they would just take it back and let me start over with literally any other dealer. More

I got in contact with Jimmy and when I tell you he kept his word. He didn’t only make sure I got the Mercedes I wanted, he made sure the numbers was absolutely correct as well. Thanks again Jimmy see you i his word. He didn’t only make sure I got the Mercedes I wanted, he made sure the numbers was absolutely correct as well. Thanks again Jimmy see you in 6 months 😁 More