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Val Ward Cadillac Inc - Service Center

Fort Myers, FL

4.7
691 Reviews

691 Reviews of Val Ward Cadillac Inc - Service Center

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June 14, 2025

After receiving notice of a recall on our 2024 Cadillac LYRIQ we made an appointment through the app. Karina Gomez our service representative was and always has been great to work with. The entire service More

by lonnie.stephenson69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Val Ward Cadillac Inc responded

We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

June 14, 2025

I received great service at Val Ward, the people are professional and courteous. My service advisor kept me updated on my vehicle service. More

by ISLAND472
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Sewell
Jun 17, 2025 -

Val Ward Cadillac Inc responded

We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

June 14, 2025

Very satisfied with both Jane and Dave for handling my service needs.Very professional and courteous.Thank you so much for keeping me informed during my wait in the lobby. More

by rememberwhen50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2025 -

Val Ward Cadillac Inc responded

Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!

June 13, 2025

awesome service fast and great jose and karina took awesome car of us highly recommend More

by MSRACING360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Iribar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karina Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Val Ward Cadillac Inc responded

We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

June 13, 2025

I was very pleased with my experience at Val Ward Cadillac. I was provided with a courtesy car to get me to my dialysis appointment while mine was being worked on!! David McKinney was friendly and ea More

by deslushie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Val Ward Cadillac Inc responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 13, 2025

Val Ward has been servicing my vehicles for over 15 years. I have Always been satisfied!! Excellent customer service More

by PAULANDDORISDEVON5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Val Ward Cadillac Inc responded

We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

June 12, 2025

THEY WERE VERY HELPFUL IN REPAIRING MY CAR FAST AND SATISFACTORY THE PART WAS NOT COVERED BY INSURANCE SO BEING THAT I HAD A DIFFERENT PART OF THE SYSTEM FIXED A COUPLE MONTHS AGO THE SERVICE DEPARTMEN More

by THEDOG821
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Martin
Jun 14, 2025 -

Val Ward Cadillac Inc responded

Thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

June 12, 2025

Service oriented dealer. They made a recall easy. Karina is a wonderful service writer. I highly recommend them. More

by rtolfa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Vince
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karina Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2025 -

Val Ward Cadillac Inc responded

Our staff is committed to providing each of our clients with the best automotive experience! We hope to see you soon!

June 11, 2025

Okay ok okay ok okay ok okay ok okay ok okay ok okay ok okay ok okay ok okay More

by NCSANIBEL07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jane Flesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karina Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jamie Martin
Jun 14, 2025 -

Val Ward Cadillac Inc responded

We appreciate you taking the time to leave us this feedback. We hope you have a great day!

June 10, 2025

Very caring and helpful adviser. Takes time to explain issues to make sure your vehicle is safe More

by MADDIEPAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave McKinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2025 -

Val Ward Cadillac Inc responded

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

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