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Valencia BMW - Service Center

Valencia, CA

4.5
462 Reviews

462 Reviews of Valencia BMW - Service Center

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May 01, 2023

As always the experience was very good. Delivered on time and for slightly less than the quoted costs. More

by bill.vrbanic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Rowlands
May 05, 2023 -

Valencia BMW responded

Hi, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

April 25, 2023

They gave us a loaner for 2 weeks, kept us informed of all needed information. Did excellent work and dealt with our warranty company, thank you Jasmine fir all of your help. More

by Nanopilot1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
Apr 28, 2023 -

Valencia BMW responded

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

April 18, 2023

Everything went well and all my questions were addressed with the service advisor with satisfaction. More

by donnab2548
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Perez
Apr 18, 2023 -

donnab2548 responded

Everything went well and all my concerns were addressed by the service advisor.

April 18, 2023

Great service. Prompt and polite Eric the shop foreman was very helpful. Would definitely recommend. More

by Rorunnerrn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Zahn
Apr 26, 2023 -

Valencia BMW responded

Hi, we're happy you found our staff to be so supportive during your experience here at Valencia BMW. Thanks for the recommendation, and have an amazing day!

April 07, 2023

They are always helpful and available for me and my car. Great customer service and everyone knows. More

by Khea Gumbs
Recommend Dealer
Yes
Employees Worked With
Chris, all front desk guys when you drive up
Apr 20, 2023 -

Valencia BMW responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 03, 2023

Very professional and fast service. Handled my recall and other concerns efficiently. Recommend their service department to all bmw customers! More

by giofrancoe30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Taylor
Apr 07, 2023 -

Valencia BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 03, 2023

We brought our car in for service. Even though we originally leased our car from BMW in Thousand Oaks,we received excellent and professional service from BMW Valencia. Our next lease More

by jimcromie53
Recommend Dealer
Yes
Employees Worked With
Bill
Apr 07, 2023 -

Valencia BMW responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

March 30, 2023

I brought my 2006 Bmw 330I for A service recall ,Last year I took my 325I for service and Both times was Excellent Service and The Employees where Very Nice To me More

by RayRay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa
Apr 04, 2023 -

Valencia BMW responded

Hello Ray, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

March 29, 2023

Worst experience on a dealership of my life. My car stayed at the shop for 1 month for repair. They just needed to see what was wrong with the car (oil and coolant leak) contact the insurance th More

by bruno souza
Recommend Dealer
No
Employees Worked With
Cole Swarthz
Apr 01, 2023 -

Valencia BMW responded

Hello Bruno, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (661) 200-9111 to discuss what we can do to help.

March 28, 2023

my visit was very pleasant! everyone was very helpful as well as kind! i am very glad i have this dealership to take care of my car! More

by rissssss_
Recommend Dealer
Yes
Employees Worked With
Bill Parks
Mar 31, 2023 -

Valencia BMW responded

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

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