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Valley Buick GMC - Service Center

Apple Valley, MN

4.7
1,040 Reviews

1,040 Reviews of Valley Buick GMC - Service Center

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April 26, 2025

On time, accommodating, appreciate your business, complimentary vehicle wash, experienced and conveniently located. Friendly and comfortable waiting area More

by mremer42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Paul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Rue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Mullett
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2025 -

Valley Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you had a positive experience at Valley Buick GMC of Apple Valley. It’s great to know that our team was able to accommodate your needs and that you enjoyed our comfortable waiting area. We look forward to seeing you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

April 26, 2025

Website appointments always a problem. Was in and out in little over an hour Should have a complimentary car wash More

by Kanakukmn
Recommend Dealer
Yes
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Apr 28, 2025 -

Valley Buick GMC responded

Thank you for your feedback. We appreciate you sharing your experience with us at Valley Buick GMC of Apple Valley. We're glad to hear that you were able to complete your visit in a little over an hour. However, we understand your concerns regarding appointment scheduling and the complimentary car wash. If you have further comments or would like to discuss this matter, please feel free to reach out. We value your input and hope to serve you better in the future. Sincerely, The Team at Valley Buick GMC of Apple Valley

April 25, 2025

I absolutely love coming to Valley Buick GMC! Not only are our vehicles tip top, but, Heather and Steve (the mechanic) always go above and beyond! Heather's customer service is phenomenal! More

by Loriannsparks3
Recommend Dealer
Yes
Employees Worked With
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Swanson
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Apr 25, 2025 -

Valley Buick GMC responded

Thank you so much for your wonderful review! We're delighted to hear that you love coming to Valley Buick GMC of Apple Valley. It’s great to know that Heather and Steve have made such a positive impact during your visits. We truly appreciate your kind words about their outstanding service. We look forward to seeing you again soon! Sincerely, The Team at Valley Buick GMC of Apple Valley

April 25, 2025

Comprehensive and quality attention to the work scheduled. Staff checking and service advisor were very helpful and courteous and professional More

by jmdgn3
Recommend Dealer
Yes
Employees Worked With
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Swanson
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Apr 26, 2025 -

Valley Buick GMC responded

Thank you for your wonderful review! We truly appreciate your recognition of our staff's professionalism and the quality of service at Valley Buick GMC of Apple Valley. It’s great to hear that our team provided you with helpful and courteous attention. We look forward to assisting you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

April 25, 2025

Excellent service Excellent service done in a timely manner. Great people working in service. Excellent service done in a timely manner. Great people working in the service department. More

by marylowden
Recommend Dealer
Yes
Employees Worked With
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Swanson
Report | Print
Apr 25, 2025 -

Valley Buick GMC responded

Thank you for your wonderful review, Mary! We truly appreciate your kind words about the excellent service and timely manner in which our team operates at Valley Buick GMC of Apple Valley. Our service department works hard to ensure a positive experience for our customers, and it's fantastic to hear that you recognize their efforts. We look forward to serving you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

April 24, 2025

Online appointment process set me up for a very frustrating experience remedied by general manager upon my pointing out the situation. Vehicle still not behaving appropriately after brakes installe More

by brianbroadwell
Recommend Dealer
No
Employees Worked With
Scott Soller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Soller
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Apr 26, 2025 -

Valley Buick GMC responded

We acknowledge your review and are currently looking into the events you’ve detailed.

April 24, 2025

Heather kept me informed and clearly explained the options for repairs. Heather kept me informed and clearly explained the options for repairs. She ensured I understood the issue and made sure I didn' More

by jeremy.l.tri
Recommend Dealer
Yes
Employees Worked With
Heather Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Swanson
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Apr 25, 2025 -

Valley Buick GMC responded

Thank you, Jeremy, for your wonderful feedback! We're thrilled to hear you had a positive experience at Valley Buick GMC of Apple Valley. It's great to know that our team was able to keep you informed and answer your questions about the repair options. We appreciate your business and look forward to assisting you again in the future! Sincerely, The Team at Valley Buick GMC of Apple Valley

April 24, 2025

Service is great and timely. However, I thought I was getting a car wash and didn't get it after oil change. More

by none23
Recommend Dealer
Yes
Employees Worked With
Stephen Swinford
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Apr 25, 2025 -

Valley Buick GMC responded

Thank you for your feedback! We're glad to hear that you found our service at Valley Buick GMC of Apple Valley to be great and timely. We appreciate your input regarding the car wash after your oil change, and we understand how that might have been an expectation. Please feel free to reach out to us directly, and we'll be happy to assist you further. We look forward to serving you again! Sincerely, The Team at Valley Buick GMC of Apple Valley

April 24, 2025

Brought in for scheduled oil change with filter as well as tire rotation. Lounge is comfortable and did not have to stay too long. Asked for car wash but it was forgotten. Had to ask again. Otherwise the o More

by Mark
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Stensrud
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2025 -

Valley Buick GMC responded

Thank you for your feedback, Mark. We're glad to hear you found our lounge comfortable and that your overall service was good at Valley Buick GMC of Apple Valley. We appreciate you bringing the car wash oversight to our attention, and we will make sure to improve on this aspect for future visits. Your experience is important to us, and we hope to serve you even better next time! Sincerely, The Team at Valley Buick GMC of Apple Valley

April 24, 2025

Terrible customer service, rude employees, poor quality work. Multiple visits for same problem and they were never able to repair properly. More

by gregjthurston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Connor Wickenhauser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Swanson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Stensrud
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2025 -

Valley Buick GMC responded

Thank you for sharing your experience with us. We understand your frustration regarding the customer service and after multiple visits for the same issue, it can be quite disappointing. Your feedback is important to us at Valley Buick GMC of Apple Valley, and we would like the opportunity to address your concerns directly. Please feel free to reach out to us. We appreciate you bringing this to our attention. Sincerely, The Team at Valley Buick GMC of Apple Valley

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