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Valley Hi Kia

Victorville, CA

4.8
672 Reviews
Call Dealership (760) 955-0046
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14644 Valley Center Dr

Victorville, CA

92395

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672 Reviews of Valley Hi Kia

October 04, 2024

I’ve owned my car for almost a year now and any service I have needed was taken care of professionally and quickly. Jasmine ne was a delight to work with. More

by holosb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Hayley
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Oct 04, 2024 -

Valley Hi Kia responded

Thank you so much for your kind words! 🎉 We're thrilled to hear that you've had a great experience with our service team over the past year. Jasmine and the rest of our team strive to provide professional and efficient service every time. If you ever need anything else, we're here for you. Enjoy many more miles with your car! 🚗💨

October 04, 2024

I suggest not using Valley Hi Kia for any services. If you do decide to use Valley Hi Kia to service your vehicle(s), please do not fall for " sludge in the valve train " routine. I appreciate you read More

by StellaDon7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raed Farraj, Paul Hayley, Brian Ortega
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Oct 04, 2024 -

Valley Hi Kia responded

Thank you for sharing your feedback. We understand how concerning it can be when facing vehicle issues. At Valley Hi Kia, we strive to be transparent in our service process. When it comes to engine concerns, especially with potential "sludge in the valve train," Kia requires us to provide pictures or video to make the final decision for warranty claims. Our team follows Kia's guidelines to ensure accurate diagnostics and recommendations. Can we get your full name and your advisor's name?

Oct 04, 2024 -

StellaDon7 responded

Reeco advised me i needed a new motor due to sludge in my valve train. I had my wifes forte towed out of the valley hi kia service center to an ASE certified shop and they discovered the dowel pin broke off the cam phaser and ZERO sludge. Reeco didn't provide any pictures what Reeco did is tell me, " the sludge is caused due to lack of maintenance. "

September 26, 2024

I took my Sorento in for the set oil change at 30,000 miles. Alexis assisted me with it. Very professional service. And it was clean and on time when returned to me🙂 More

by Jbelikoff17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Report | Print
Oct 04, 2024 -

Valley Hi Kia responded

Thank you for sharing your experience! 😊 We're glad to hear that Alexis provided you with professional service and that your Sorento was returned to you clean and on time. We're here for all your future maintenance needs. Safe driving! 🚗🔧

September 09, 2024

Excellent customer service great people working to help put you in the car you want and very friendly More

by cherylwoods03
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Hayley
Report | Print
Oct 04, 2024 -

Valley Hi Kia responded

Thank you, Cheryl!

September 06, 2024

Everyone was amazing. Very friendly and whiling to go the extra mile for me. They did anything and everything to get me in the car I wanted. More

by Michellerodellen07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sales , Raed Farraj, Paul Hayley, Brian Ortega
Report | Print
Oct 04, 2024 -

Valley Hi Kia responded

Thank you so much Michelle for the wonderful review! 😊 We're thrilled to hear that our team went the extra mile to get you into the car you wanted. We strive to provide a friendly and helpful experience. Enjoy your new ride, and don't hesitate to reach out if you need anything in the future! 🚗🎉

September 02, 2024

I had a great experience buying my car at Valley Hi Kia. Everyone was very friendly and very professional. They answered all my questions and made the whole car buying process as painless as possible. Plus More

by paulp5719
Recommend Dealer
Yes
Employees Worked With
Frank (Management), Joshua, Rene,(Sales), Daniel (Finance)
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Oct 04, 2024 -

Valley Hi Kia responded

Thank you so much for your fantastic review! 🎉 We're delighted to hear that you had a great car-buying experience with us. Our team always aims to make the process smooth and enjoyable, and we're glad Frank, Josh, Rene, and Daniel could provide that for you. We'll be sure to pass along your kind words to them! Enjoy your brand new car, and remember, we're here for you anytime you need us. 🚗👏

August 28, 2024

Jasmine was professional and courteous. She called and kept me abreast of my vehicle’s status. More

by jodie.every
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Hayley
Report | Print
Oct 04, 2024 -

Valley Hi Kia responded

Thank you for sharing your experience! 😊 We're thrilled to hear that Jasmine provided you with professional and courteous service. Keeping you updated on your vehicle's status is a top priority, and we're glad she could deliver. If you need anything else, don't hesitate to reach out! 🚗👍

August 21, 2024

Service Department is very efficient and super friendly. Highly recommend ! Tracy was a pleasure to work with. She made it easy!! More

by Billg46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracy
Report | Print
Oct 04, 2024 -

Valley Hi Kia responded

Thank you for the wonderful review! 😊 We're so glad to hear that our Service Department was efficient and friendly. Tracy will be thrilled to know she made your experience easy and enjoyable. Your recommendation means a lot to us! If you ever need anything else, we're here to help. 🚗🌟

August 07, 2024

The Service Dept. is Great. Had my oil and recall done at the same time. I had an issue with oil change and after to speaking with Grey (Manager) he took care of it. I More

by smokeybear1126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Grey, Paul Hayley
Report | Print
Oct 04, 2024 -

Valley Hi Kia responded

Thank you for sharing your experience! We're glad to hear that our Service Department was able to assist you with both the oil change and recall. Grey is always here to help, and we're happy he could address your concerns. We look forward to seeing you for your routine services, and we'll be here if you ever need anything else. Thanks for choosing us! 🚗👍

August 01, 2024

My K5 was having electrical issues so I took it to Valley Hi Kia. Never been there before. Liz helped me out and was friendly and professional. When the car was inspected I received a phone call and a text t More

by Dhart2275
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Liz Anacker
Report | Print
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