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Valley Motor City - Service Center

Cuyahoga Falls, OH

4.7
96 Reviews
Call Service Center (330) 937-9481

96 Reviews of Valley Motor City - Service Center

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May 10, 2025

I spent close to $7000. 00 dollars having my vehicle repaired there. Since then They replaced the water pump 3 times. More

by K_mhayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kristy Dean
2.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2025

My oil change using Quick Lane was completed, my cabin filter changed and vehicle washed in less than an hour. More

by mcbrcb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristy Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Carr
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May 08, 2025 -

Valley Motor City responded

Now that’s the kind of quick and efficient service we love to deliver! 🙌 Oil change ✅ Cabin filter ✅ Car wash ✅ — all in under an hour! Thank you for trusting our Quick Lane team to take care of you and your vehicle. We’ll be ready to do it again next time you stop by! Best regards, Valley Motor City 🚗⏱️✨

April 26, 2025

My name is William Jackson. I’ve been a customer over 20 years maybe 25 I bought seven cards from Valley. The people are my family and friend. I trust them. They trust me. More

by Doctor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Mordew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Machor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pedone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zyan Sheffield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2025 -

Valley Motor City responded

Thank you so much for your incredible loyalty over the past 20–25 years — seven cars and still going strong! It truly means the world to all of us here at Valley Motor City. Hearing you call us family and friends is the greatest compliment we could ever receive. Greg, Ben, Mike, and Zyan — and the entire team — are honored to have earned your trust, and we look forward to being here for you for many more years (and cars!) to come. Thank you again for being such a special part of the Valley Motor City family! Best regards, Valley Motor City 🚗💙🤝

April 17, 2025

Great service. Great communication. Thank you for all your hard work. And rapid updates about my vehicle. More

by jmitchell2913
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristy Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2025 -

Valley Motor City responded

Thank you for the kind words! We're so glad to hear you had a great experience with our service and communication. Keeping you informed every step of the way is a priority for us, and we’re happy it made a difference. We truly appreciate your support and look forward to helping you again anytime! Best regards, Valley Motor City 🚗📲💪

April 17, 2025

Great Service, Fair Prices, friendly atmosphere, would recommend, professional workers who are knowledgeable about the service provided More

by Chiffonsince1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Betsy Moles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toni Monaco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zyan Sheffield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristy Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2025 -

Valley Motor City responded

Thank you for the awesome review! We’re so glad you enjoyed great service, fair prices, and a friendly atmosphere—those are all things we take pride in. Our team works hard to be professional and knowledgeable, and it’s great to hear that came through in your experience. We truly appreciate your recommendation and hope to see you again soon! Best regards, Valley Motor City 🚗👍💼

April 15, 2025

These folks have always been precise and meticulous in their work. They don't try to shove things down your throat, rather just presenting options and letting the customer decide. I bought my car there an More

by eastsideeddie627
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Mordew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Betsy Moles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zyan Sheffield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2025 -

Valley Motor City responded

Wow—thank you for such a thoughtful and generous review! We're honored to have earned your trust not only when you bought your car, but every time you've come back for service. Our goal has always been to provide honest, high-quality work while giving our customers clear options and the space to decide what’s best for them. It means a lot to know you’ve had a top-notch experience with us every step of the way. We truly appreciate your continued support! Best regards, Valley Motor City 🚗🔧👏

April 08, 2025

Great people and very knowledgeable! Waiting time for my vehicle was under what they expected. I would recommend this dealership for your next service! Kyle in the sales department is More

by Dianafuzzy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Betsy Moles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Toni Monaco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zyan Sheffield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristy Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2025 -

Valley Motor City responded

Thank you for the fantastic review! We're so glad to hear that our team impressed you with their knowledge and got your vehicle back to you even faster than expected—that's a win! And we totally agree, Kyle in sales is awesome! We truly appreciate your recommendation and look forward to seeing you again at Valley Motor City! Best regards, Valley Motor City 🚗💪

April 03, 2025

My Jeep was in for service. VMC staff was friendly and had great communication letting me know status of the diagnostics. Thank you Betsy for your assistance with my vehicle. More

by ejv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Mordew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Betsy Moles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2025 -

Valley Motor City responded

Thank you for the kind words! We're so glad to hear that your experience with our team was a positive one. Clear communication and friendly service are what we strive for, and we’re happy Betsy was able to assist you throughout your visit. She’s a valued member of our team, and we’ll be sure to pass along your thanks! We appreciate your business and look forward to helping you and your Jeep again in the future. Best regards, Valley Motor City

March 30, 2025

Very customer orientated and they want the customer to be happy when they leave if you have a problem, they will correct it. That’s why I like coming there. More

by Bill A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Betsy Moles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony
Report | Print
Apr 04, 2025 -

Valley Motor City responded

Thank you so much for your kind words! We're truly committed to making sure every customer leaves happy, and it's great to hear that you've experienced that firsthand. If there’s ever a problem, we’ll always do our best to make it right—that’s the Valley Motor City way. We appreciate your continued trust and loyalty, and we look forward to seeing you again soon! Best regards, Valley Motor City

March 28, 2025

Everyone is always helpful & very knowledgeable. I went for service & had first rate care. I also had a warranty question & was given the answer in less than 5 minutes. Answers are always easy to un More

by mgclicq99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Betsy Moles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2025 -

Valley Motor City responded

Thank you for the fantastic feedback! We’re so glad to hear that your service experience was top-notch and that our team was able to quickly and clearly answer your warranty question. Providing helpful, knowledgeable, and easy-to-understand support is exactly what we aim for, and we’re happy to know we delivered. We truly appreciate your continued trust in Valley Motor City and look forward to seeing you again! Best regards, Valley Motor City

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