Valley Motor City - Service Center
Cuyahoga Falls, OH
103 Reviews of Valley Motor City - Service Center
My first experience with them since it changed ownership. Betsy was the best , fantastic service could not be more satisfied Betsy was the best , fantastic service could not be more satisfied More
Brought my Jeep Compass in last week for its first oil change. Anthony Meeks was my service rep, and he did a great job. change. Anthony Meeks was my service rep, and he did a great job. More
Anthony kept me updated on my repairs and delivered as promised. U know I can count on him. promised. U know I can count on him. More
Regarding the service performed on May 7, 2025, involving the installation of four new tires on my Ram, the experience was unsatisfactory. I cannot give a perfect score in any survey because the service was the installation of four new tires on my Ram, the experience was unsatisfactory. I cannot give a perfect score in any survey because the service was not perfect. The tires were initially installed incorrectly, with the inside of the tires mounted on the outside. This posed a safety hazard to my family and me, increasing the risk of hydroplaning in wet conditions. I had to return on May 9, 2025, to have the tires remounted correctly according to the manufacturer's guidelines. I inquired about the instant rebate on May 9, 2025, and was told I would receive an answer on May 10, 2025. Despite sending an email on May 10, 2025, I received no response. My expectations were not met. Today, May 12, 2025, around 3:30 p.m., I called three times, and each call was disconnected after several rings. I then went to the dealership and finally received the promised instant rebate. Everything was completed (which I appreciate), just not as it should have been the first time. More
Their express lane services are fast and decently priced except for wipers. They also have a rental car service that is very convenient. I would recommend them for basic auto care. except for wipers. They also have a rental car service that is very convenient. I would recommend them for basic auto care. More
The service was quick and efficient. The staff was knowledgeable and answered any questions I had regarding my Jeep! The staff was knowledgeable and answered any questions I had regarding my Jeep! More
Betsy Moles was very helpful and nice to work with for the service visit on 05/13/2025. the service visit on 05/13/2025. More
I spent close to $7000. 00 dollars having my vehicle repaired there. Since then They replaced the water pump 3 times. 00 dollars having my vehicle repaired there. Since then They replaced the water pump 3 times. More
My oil change using Quick Lane was completed, my cabin filter changed and vehicle washed in less than an hour. filter changed and vehicle washed in less than an hour. More
My name is William Jackson. I’ve been a customer over 20 years maybe 25 I bought seven cards from Valley. The people are my family and friend. I trust them. They trust me. I’ve been a customer over 20 years maybe 25 I bought seven cards from Valley. The people are my family and friend. I trust them. They trust me. More