Valley Motor City - Service Center

Excellent, friendly customer service. I just needed battery replaced, but treated as a buying customer.. I just needed battery replaced, but treated as a buying customer.. More

On 2/4/25 I had my 2021 Ram serviced for transfer case, front and rear differentials, as well as a tire rotation. This is my “home” dealership, my family and I have bought/leased vehicles here for nearly 1 front and rear differentials, as well as a tire rotation. This is my “home” dealership, my family and I have bought/leased vehicles here for nearly 10 years. I was not given a quote for this entire service, which I thought was odd, however I was prepared to spend at least 500-600 bucks for maintenance. Being my home dealer, not being quoted an amount wasn’t alarming, if I’m not quoted, it shouldn’t be more than 1,000 dollars. I was told approximately $300 for the differentials, which I gave the green light for. After around 2 hours, I got the call that my truck was finished and I was paying the bill, it was OVER $1,000! I was shocked. In preparation for confronting the dealer, I reached out to several CDJR dealers in the area for quotes for the same service. Imagine my dismay and utter disbelief when I was quoted over the phone between 400-500 for the same exact service, with labor included. 1180 was my totally amount and that is nearly double! Their labor was the most expensive at 707.18 for 2 hours of work, for a tire rotation and liquids? Anyone with any car knowledge understands these are not every labor intensive, and if we as consumers were able to buy these fluids from CDJR, instead of being forced to go to the dealership for these things, we could do the services ourselves. Here is the kicker, every dealership I had a conversation with told me, “if you dont tow heavily, you dont need to worry about your differentials unless you suspect a leak”. “Your transfer case fluid is good for 120K miles”. I was always told at 60k miles you should check fluids and make sure everything is still in working order. The sad truth is, I spent 1,000 dollars on preventative maintenance that did not need to be done, and was taken to the cleaners for not knowing that. I needed 2 free recall repairs and a tire rotation. When confronting the dealer, I spoke to the service advisor who was on our paperwork/ receipt. He claimed that their rates were competitive, which was false, I had the actual numbers from the other dealerships. Could not get an exact explanation on why my bill was nearly double! The best they could do was, it was because of the technology in their computers. So your dealership technology, which is apparently not the same as any other dealership in a 40 mile radius, gives you the right to charge me nearly double?! The service manager was next. I apparently was given a full quote, ( I wasn’t ). Who in their right mind would pay over 1,000 for those services? NOTHING WAS BROKEN! It was all preventative maintenance, and 90 percent of the job is letting gravity drain out liquid and 2 recalls. 75 dollars misc charge? Still no explanation for that either. Nobody in the service department could explain that charge. I wanted to go above the service manager for further explanation. I should charge a on hold fee, or waiting for the GM to get back from lunch fee. Because over a week later, I have yet to I hear from anyone about any of this. How many times do I need to reach out before it becomes a choir for the consumer? This review/reviews was my last resort. At this point, I dont want my money back, I want to warn anyone who does business here. Nearly 10 years of loyalty,trust,stayed during changing of ownership, and recommended business to them. These things do not matter to new ownership. Not only will I not be returning to this dealership, this left a bad taste in my mouth for the ENTIRE brand! This will be my last time at this dealership, and my last CDJR vehicle. More