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Valley Motor City - Service Center

Cuyahoga Falls, OH

4.7
103 Reviews

103 Reviews of Valley Motor City - Service Center

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May 26, 2025

My first experience with them since it changed ownership. Betsy was the best , fantastic service could not be more satisfied More

by Edlowrdr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Betsy Moles
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2025 -

Valley Motor City responded

We're so glad your first experience under the new ownership was a great one! Betsy will be thrilled to hear your feedback — she truly goes above and beyond for our customers. Thank you for the kind words and for trusting us with your vehicle. Best regards, **Valley Motor City 🚘✨**

May 21, 2025

Brought my Jeep Compass in last week for its first oil change. Anthony Meeks was my service rep, and he did a great job. More

by mvm5658
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Valley Motor City responded

Thank you for bringing in your Jeep Compass for its first oil change! We're thrilled to hear Anthony Meeks took great care of you—he’s one of the best! We appreciate you choosing us and look forward to keeping your Jeep running strong. Best regards, Valley Motor City 🛠️🚙👍

May 20, 2025

Anthony kept me updated on my repairs and delivered as promised. U know I can count on him. More

by mnewlove51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2025 -

Valley Motor City responded

We love to hear that, and so will Anthony! 💪 Thanks for trusting us—it's awesome to know you can count on him to keep you updated and follow through. We'll be ready next time you need us! Best regards, Valley Motor City 👍😊

May 17, 2025

Regarding the service performed on May 7, 2025, involving the installation of four new tires on my Ram, the experience was unsatisfactory. I cannot give a perfect score in any survey because the service was More

by Blue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kristy Dean
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025 -

Valley Motor City responded

Thank you for taking the time to share this detailed feedback. We sincerely apologize for the issues you experienced during your recent service visit. Mounting tires incorrectly is a serious mistake, and we understand the safety concerns and frustration that caused. It’s clear this situation fell short of our standards, and more importantly, your expectations. We’re glad the issue was eventually corrected, and the rebate was honored, but we fully recognize it should have been handled right the first time — with clearer communication and prompt follow-up. Your experience is being reviewed internally so we can ensure this doesn’t happen again. We value your business and the trust you place in us, and we would truly appreciate the opportunity to earn that trust back fully. Please don’t hesitate to reach out if you’d like to discuss this further. Best regards, Chris Richardson General Manager

May 17, 2025

Their express lane services are fast and decently priced except for wipers. They also have a rental car service that is very convenient. I would recommend them for basic auto care. More

by rockii25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristy Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Valley Motor City responded

Thank you for the thoughtful feedback! We're glad to hear you found our Express Lane services fast and reasonably priced, and that our rental car service added to the convenience. We'll take your note on wiper pricing into consideration as we’re always looking to improve. We truly appreciate the recommendation for basic auto care! Best regards, Valley Motor City

May 17, 2025

The service was quick and efficient. The staff was knowledgeable and answered any questions I had regarding my Jeep! More

by Jose
Recommend Dealer
Yes
Employees Worked With
Anthony Meeks
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Valley Motor City responded

Thank you for the kind words! We're so glad to hear that our team provided quick and efficient service while keeping you informed about your Jeep. It's always our goal to make every visit smooth and helpful! Best regards, Valley Motor City 🚗🌟

May 16, 2025

Betsy Moles was very helpful and nice to work with for the service visit on 05/13/2025. More

by dale.burgun
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Betsy Moles
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

Valley Motor City responded

Thank you so much for the kind words! We're thrilled to hear Betsy Moles made your service visit on 05/13 a positive experience. She's a valued part of our team, and we'll be sure to pass along your appreciation. We look forward to seeing you again next time! Best regards, Valley Motor City

May 10, 2025

I spent close to $7000. 00 dollars having my vehicle repaired there. Since then They replaced the water pump 3 times. More

by K_mhayes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kristy Dean
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Valley Motor City responded

Thank you for your feedback. We truly appreciate your business and the trust you’ve placed in us over time. We understand how frustrating it can be to have repeated issues with a component like the water pump. Looking over the records, I can confirm that while you’ve invested in maintaining your vehicle with us — including nearly $7,000 in various maintenance and repairs — the water pump replacements beyond the first have been covered under warranty, and you’ve only been charged for the initial replacement. The other services performed were unrelated items necessary to keep your vehicle running properly but wouldn’t have caused the water pump issues. If you’d like, we’d be happy to go over the full history with you and ensure everything is clear and to your satisfaction. Your continued confidence means a lot to us. Best regards, Chris Richardson General Manager

May 07, 2025

My oil change using Quick Lane was completed, my cabin filter changed and vehicle washed in less than an hour. More

by mcbrcb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristy Dean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Carr
May 08, 2025 -

Valley Motor City responded

Now that’s the kind of quick and efficient service we love to deliver! 🙌 Oil change ✅ Cabin filter ✅ Car wash ✅ — all in under an hour! Thank you for trusting our Quick Lane team to take care of you and your vehicle. We’ll be ready to do it again next time you stop by! Best regards, Valley Motor City 🚗⏱️✨

April 26, 2025

My name is William Jackson. I’ve been a customer over 20 years maybe 25 I bought seven cards from Valley. The people are my family and friend. I trust them. They trust me. More

by Doctor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Mordew
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Machor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Pedone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zyan Sheffield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Valley Motor City responded

Thank you so much for your incredible loyalty over the past 20–25 years — seven cars and still going strong! It truly means the world to all of us here at Valley Motor City. Hearing you call us family and friends is the greatest compliment we could ever receive. Greg, Ben, Mike, and Zyan — and the entire team — are honored to have earned your trust, and we look forward to being here for you for many more years (and cars!) to come. Thank you again for being such a special part of the Valley Motor City family! Best regards, Valley Motor City 🚗💙🤝

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