Valley Motors Audi

Took the car in 35000 mile service. I had made a 9 am appointment for that day several days in advance. I had specifically confirmed the availability of a courtesy vehicle as I had to get to work, But wh appointment for that day several days in advance. I had specifically confirmed the availability of a courtesy vehicle as I had to get to work, But when I arrived there they said they were out of courtesy vehicles. Melvin tried very hard to persuade me to ask for a ride from a colleague. Finally they loaned me a Chevy Cobalt from Enterprise. Secondly, when I went to pick up the car it was dirty inside with grease marks on the roof and the carpet was muddy. Third, the tires came over-inflated! I have heard that with luxury cars one gets luxury service: Dealer drops off loaner car and picks up the car for servicing. Then returns the serviced car spotless clean and picks up the loaner car. Now that is service. Alas, I have never had the luxury of experiencing that with Audi. As great as their engineering is, their pathetic service in the US makes me rethink about an Audi in general. More

Joe is a top sales professional with experience and great people skills. He addressed my needs and requests with patience. I ordered a 2010 Audi Q7 TDI from him over the summer and around early Fall, Audi a people skills. He addressed my needs and requests with patience. I ordered a 2010 Audi Q7 TDI from him over the summer and around early Fall, Audi added two brand new colors on their configurator website that weren't available at the time of my order so I called Joe and asked if he could change my order to include those two new colors; I was thinking for sure that the answer was no and that I would have to live with my original colors but not only Joe was willing to listen to my ask but he too action as well. My car went from Larva Gray/Black interior to Teak Brown/Espresso Brown Interior. It is one gorgeous Q7 and I have Joe to thank for that. This is a sales professional with a can do attitude who means what he says. This industry can truly benefit from more of this attitude. I enjoyed the fact that I had multiple means of communication with Valley Motors starting with my initial visit to emails and phone calls. All were well received and responded to accurately and in a timely fashion. The delivery of my car was very pleasant and enjoyable. This car has lots of gadgets especially the new MMI combined wit the 80 Gig Nav but Joe was extremely knowledgeable about the car and its many gadgets. The detailing of the the car felt like it was getting ready for an auto show. Valley did an impecable job and gave me some advice on my car that I would not have thought of including carrying some extra ad-blue solution in the car since the car which is a precautionary detail. This was my second Audi purchased at Valley and I don't think it's the last. If you are planning on an Audi, go talk to Joe and it will be worth your while. Be prepared for a great experience. More

This is ANTITRUST dealership and service. I trusted them but I shouldn't. The attitude of employers is very arrogant and not friendly. I thought I trust my car VW Jetta 2002 and thought it will be taken a but I shouldn't. The attitude of employers is very arrogant and not friendly. I thought I trust my car VW Jetta 2002 and thought it will be taken a good care. After all they misconduct the major problem in my car, the coolant leaking into the system so call " Coolant migration" just patching it buying time until my extended warranty will be expired and I will be paying from my wallet thousands and thousands to repair yet causing life threatening car issues which they intentionally covered up. I am WARNING everyone who is going to this dealership/service to think twice and take precaution and check every detail on your repairs. More

I purchased a used audi through private sale 2 years ago. I live near Valley Motors dealership so I started taking it there for service. My first service need was a side view mirror bracket was cracked and n I live near Valley Motors dealership so I started taking it there for service. My first service need was a side view mirror bracket was cracked and needed replacement. After they priced me at over $1000 to replace the item and install it, I got other quotes all around $700. I then had an engine service light come on and took it in. They said they ran a diagnostic and couldn't figure out what was causing it so they reset it and it didn't come back on so they told me to come back if it did come back on, cost was $160. My distance/mpg instumentation froze and I couldn't pump more than a few gallons into the gas tank at a time, so again i took it into the dealer and they concluded i needed an entirely new fuel system. I have a full warrenty and told them to communicate with the warrenty company. The warrenty company called and informed me that they were only willing to cover about 40% of what Valley motors was trying to charge me because the other 60% was over-charging. I ended up having to take my car somewhere else, oh and pay another $160 for the diagnostic to fix nothing. More

I purchased a 2005 "certified" A4 2.0T from this dealership back in May of 2008. Anything and everything has gone wrong since then. When I bought the car there was paint damage and the salesman told dealership back in May of 2008. Anything and everything has gone wrong since then. When I bought the car there was paint damage and the salesman told me that "I needed to remember I was buying a used car". The thing is I was buying a "certified" used car and techincally there is to be no paint damage. There was also rim damage (not allowed). These were just the things that I noticed at first. Upon driving the car for a day or so I noticed a horrible vibration. I used to work at a car dealership for 5 years and still know people that work there so I just took it there to have the tires balanced. I gave my friend the spare key and went onto work. He calls me and lets me know that my spare key doesn't go to my car. Let me point out that one of the first items on the certification check-list is all 3 keys (2 main and 1 valet) are in proper working order. I'd like to know how a key that doesn't even go to my car is in proper working order. Once the road force balance was complete the vibration seemed to be better. I called the dealer and they agreed to replace the key. While I was on the phone I brought up the paint and it was agreed that the paint would be fixed as well. My car went in to get the paint fixed and when I picked it up there was overspray all over the windshield and also on the glass of the driver's side mirror. Since my key had to be ordered I told them that they could just remove the overspray when it came back in. Alsom within a week of having the car I realized that it would not take more than $5 or $6 worth of gas at a time (beyond frustrating). I scheduled an appointment for the gas issue, the key, and I was also having a "rough" downshift problem. I called the assistant used car manager to let him know that my car would be coming in a few days in advance (I wanted to make sure the overspray was taken care of because when the sun or headlights hit the overspray it was impossible to see). I arrived at 7:30 AM and was not put into my loaner (which I specifically asked for) until over 30 minutes later. They had my car for a week. When I picked it up the new key was not there. It had somehow gotten lost (so know there are 2 keys that go to my car and are not in my possession). As I am talking to my service advisor about the key I noticed that they overspray was still on my car (after it was there for a whole week). I went over to the used car department and the assistant sales manager I had been dealing with had left for the day so, I spoke with the used car sales manager. He let me know that they would come to my work and pick my car up the following week and make sure everything was taken care of. I told him that I also wanted a copy of the certification check list (because at this point I am doubting it was done). When they brought the car back I had my new key but, there was still overspray on the car and there were small "chips" in the windshield from whatever they used to remove the overspray. This was all within a week. When I went to fill my tank with gas it wouldn't take more than $5 or $6 (surprise, surprise). Also, the vibration had come back so it was something more than a balance issue. I wrote a 10 page letter to Audi and was eventually contacted by the GM of the dealership. I was supposed to go on a test drive with him but, the week it was supposed to happen my car started misfiring. I took it to the dealership and asked while it was there if they could just check out the vibration (this way it would save the GM time). I received a call stating that I needed a road force balance. I informed them that it had already been done and it did not help. I am assuming they heard the word vibration and automatically assumed the tires needed to be balanced. Well, the next day I receive a call letting me know that I need two new rear tires and that the used car manager has refused to replace them. I was told that he would talk it over with the GM and let me know if he decides to pay for them. Let me backtrack a little here. When I recevied a copy of the certification it stated that the tires did not pass and needed to be replaced. Obviously, if I need new tires this soon the tires were never replaced making my car sale fraudulent. I am still waiting on a call back as I am writing this but, regardless if they pay for the tires or not, they have sold me this car on fraudulent terms. I only bought the car because it was "certified" which also means I paid extra. As time goes on I am noticing that items were either never checked or marked that they needed to be repaired and were just ignored. I am beyond livid at this point. It's really ashame. I have wanted this car for a few years and was so happy the first few days after I bought it. I received such an amazing finance rate and everything seemed perfect. This is my second Audi. Never in a million years would I have expected this from an Audi dealership, never. More

Broke parts or electrical connections on our Audi while in the Service Department on more than one occasion. Audi service took three trips to replace a part it broke on an earlier service. Failed to perf in the Service Department on more than one occasion. Audi service took three trips to replace a part it broke on an earlier service. Failed to perform activities on the scheduled interval checklists. Service writers smile and are attentive, but some have no clue about maintaining/servicing machines, so a) don't understand your comments or questions and b) fail to ask for clarification or follow up. The one really, really good service writer (Sylvia) got transferred to one of the dealer's other brands at the building next door. More