Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Valley Nissan
Longmont, CO
99 Reviews
Filter Reviews by Keyword
By Type
99 Reviews of Valley Nissan
November 25, 2020
I took my car in for the right side tail light out and paid over $100 for diagnostics for them to find the problem. After 3 hours they said I had to go back in because they didn’t have the time to keep lo paid over $100 for diagnostics for them to find the problem. After 3 hours they said I had to go back in because they didn’t have the time to keep looking . I asked if I was paying by the hour and he said no, I was paying them to find out the problem. And yet they are not 100% sure what the problem is . After they looked at the light, now I have both sides that don’t work. They didn’t want to refund me the money and the manager didn’t seem too understanding. More
by anthonyjcarrillo83
Employees Worked With
Service manager
Helpful September 17, 2020
I had a 7:30 service appointment this morning. At 8:30, they had not even started the service, despite the fact that I had confirmed the appointment yesterday, and they said they would be able to get right they had not even started the service, despite the fact that I had confirmed the appointment yesterday, and they said they would be able to get right on it. I will be getting my service elsewhere in the future. Also, although I have bought 3 cars from this dealership in the past, I will have to think very hard before I buy a fourth car from a dealer that can't provide better service than this. More
by Thomas of Lyons
Employees Worked With
Service manager (Chris)
September 03, 2020
If I could possibly give negative stars I would...In If I could possibly give negative stars I would... In August the AC stopped working in our 2015 Nissan Rogue. When it went out we took it to Fort If I could possibly give negative stars I would... In August the AC stopped working in our 2015 Nissan Rogue. When it went out we took it to Fort Collins Nissan to have them run tests. After 6 hours, they said it was the AC compressor that had gone bad and needed replaced. It was going to be 1,100. While we live closer to the Fort Collins Dealership, my wife works in Longmont so it would have been more convenient to go there. We contacted Valley Nissan in Longmont and they said they would do the repair. It would only be 950. Awesome! We were exited and scheduled the repair. After taking the vehicle to Valley, they finished the repair. Then hours later, right before we were supposed to pick it up and get our kids, they said that it wasn't the compressor. The service manager said the Fort Collins Dealership was wrong and its not his fault (Keep in mind both Dealerships are owned by the same person). When my wife went to get the vehicle the service manager said since Fort Collins is wrong we still need to pay the 950 for the labor and parts. My wife had to go get our kids from school and was under the impression we'd have AC for it. The service manager wouldn't give my wife the key to go get our kids unless we paid. My wife requested a loaner to get the kids with AC while we are still trying to fix the issue with our vehicle. My wife expressed it would put our kids in a bad position. They obviously didn't care and said there's nothing he could do anything. The next day we take it in. Turns out Valley was wrong and Fort Collins was right. The compressor was bad, the tech at Valley just ran the wiring wrong and blew out the fuse. It took them 12 hours to fix a wire and replace a blown fuse. Now I'm even questioning if the compressor was bad, and this was just a convenient way for them to justify the charge. Nissan's mission statement is to "Enrich the lives of our employees, customers, dealers, etc. To gain trust with all we do business with." I would say that the Valley Nissan service department in Longmont does not live up to that mission statement. They took our money without having fixed the car. Were wrong about the issue and lied. Their tech did a bad job. And what did Nissan do about it? Nothing. Honestly...don't buy a Nissan. They are not well made vehicles and their customer service isn't even 2nd rate. More
by jjulian421
Employees Worked With
Chris and Troy. Juan seemed nice when I explained the situation. But he wasn't able to do anything.
August 26, 2020
I don’t live in the area but suddenly the Service Engine Soon alarm came on. All staff were fantastic, car repaired at very reasonable cost and I was back on the road. I would return here anytime for servi Soon alarm came on. All staff were fantastic, car repaired at very reasonable cost and I was back on the road. I would return here anytime for service. More
by Jan
Employees Worked With
Quinten
November 17, 2019
Terrible sales team, scammed us. Refused to make it right. Valley Nissan took advantage of us and scammed us out of over $6,000. A few years ago we bought a brand new Nissan Frontier, and had a good buying exp Valley Nissan took advantage of us and scammed us out of over $6,000. A few years ago we bought a brand new Nissan Frontier, and had a good buying experience with them. We recently went back to trade in the truck for a family SUV. We are about to have our first baby and opted for a used SUV for a family car. We wrongly thought the sales team at Valley Nissan would be honest and reliable with us in our purchase. We wrongly thought we could trust them and the reliability of the used vehicles they were selling off their lot. From the day we drove our new-used SUV off the lot we had nothing but problems. From the AC not working at all, to the check engine light coming on several times for various sensors (all of this after they claimed to have done a full inspection) we have had to bring the car back in for servicing 4 times in the first 2 weeks. Finally when we took the car to our mechanic, he found a laundry list of items wrong with the car and told us the car should NEVER have been sold to us in the first place. He said there was no way Valley Nissan did not know of all these problems prior to selling the car. After 6 weeks of fighting with the sales team and sales managers at Valley Nissan to try and get them to rectify the situation (and dealing with all their xxxxxxxx statements about how they were going to help us out) we ended up trading in the lemon SUV and getting a smaller certified pre owned SUV, and losing over $6,000 in the process. We now have a car that is not ideal for us, a huge loan, and an extremely bitter taste in our mouths for everyone we have dealt with at Valley Nissan in Longmont. Needless to say, we will NEVER be back to Valley Nissan again. Sales team: Gabe, Andrew, Chris, Troy- you are the reason the car sales industry has such a terrible reputation. It is because of you that customers like us are repeatedly scammed out of money and time, and walk away with a complete disrespect and distrust for everything you do. More
by aefederico22
Employees Worked With
Troy, Chris, Andrew, Gabe
September 03, 2018
Interested in New Car Was looking for a new car and been shopping around. Had some bad experiences, stopped by at Valley Nissan in Longmont. What a difference this place wa Was looking for a new car and been shopping around. Had some bad experiences, stopped by at Valley Nissan in Longmont. What a difference this place was! Ladies if you are looking for a new car and what special attention, ask for Ana...This lady is caring, understanding and listens to what you are looking for...Stop by and give her a chance, out of a 10 is a 10. More
by L. Zamora
Employees Worked With
Ana Lonoza
November 11, 2017
Great to work with Great to work with.Marcos was a good salesman We were able to test drive.Marcos showed us all the options on the truck we purchased Great to work with.Marcos was a good salesman We were able to test drive.Marcos showed us all the options on the truck we purchased More
by Darrell
Employees Worked With
Marcos
November 10, 2017
Friendlyand honest The service was amazing Aris and Oscar made this purchase very easy and with oit pressure i will recomenf this dealer to every bide i know The service was amazing Aris and Oscar made this purchase very easy and with oit pressure i will recomenf this dealer to every bide i know More
by Juan
Employees Worked With
Aris Herrera, Oscar Lara Marquez, Juan Delacruz
November 07, 2017
Great car! Very pleased with the knowledge of our sales representative. He was very knowledgeable of the cars we were looking at. On the test drive he showed man Very pleased with the knowledge of our sales representative. He was very knowledgeable of the cars we were looking at. On the test drive he showed many of the abilities of the car and how it functioned. More
by Murano glass
Employees Worked With
Bartley and Chris
October 29, 2017
Positive experience From start to finish, my experience was very pleasant. Salesperson was knowledgeable, Chris in Finance is a wizard at his craft. No pressure or games From start to finish, my experience was very pleasant. Salesperson was knowledgeable, Chris in Finance is a wizard at his craft. No pressure or games whatsoever. Everyone throughout the entire transaction was professional and respectful. Entire process took 2 hours. More
by BD
Employees Worked With
Marcos Perez, Warren Smith
