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Van Bortel Subaru of Rochester
Rochester, NY
147 Reviews
Van Bortel Subaru of Rochester, located at 4211 W Henrietta Rd. in Rochester, NY, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 147 reviews
July 02, 2025
I had a great experience from the first phone call to delivery even a month later if I have a question it’s answered quickly. Couldn’t have had a better buying experience! delivery even a month later if I have a question it’s answered quickly. Couldn’t have had a better buying experience! More
by Gbenedictjr
Employees Worked With
June 11, 2025
The staff are professional, ethical and fair to do business with. The delivery went well and the hybrid Forrester is a terrific product. They are responsive to questions and requests. The only negativ business with. The delivery went well and the hybrid Forrester is a terrific product. They are responsive to questions and requests. The only negative is that I purchased the auto one month ago and still have not received the permanent registration (understandable given the volume of cars they sell, and the sloth-like pace of NYS-DMV). More
by JS
Employees Worked With
Rob Adams
May 21, 2025
Great dealership with fantastic people. I've bought 2 Outbacks and 1 Leagacy from Vince over the last 7 years and will certainly buy again in the future I've bought 2 Outbacks and 1 Leagacy from Vince over the last 7 years and will certainly buy again in the future More
by dawgsdad
Employees Worked With
April 29, 2025
Their cars are the best out there, and the people are great to work with! They work with you and your budget. great to work with! They work with you and your budget. More
by BJJ8247
Employees Worked With
Other Employees :
Ian Friedlander, Michael Hryhorenko, Peter Rosser, Benjamin Wakefield
April 16, 2025
Van Bortel Subaru of Rochester made it easy for me to buy a new crosstrek. The transaction was professional. I was never rushed. Everything went smooth. I will buy from them again. a new crosstrek. The transaction was professional. I was never rushed. Everything went smooth. I will buy from them again. More
by Kennethrink
Employees Worked With
Other Employees :
Rob Adams, Ian Friedlander, Michael Hryhorenko, Peter Rosser, Benjamin Wakefield
February 05, 2025
Fantastic! The entire car purchasing experience was the best one my wife and I have ever had! Chris, Drew and Ken were friendly, courteous, and extremely help The entire car purchasing experience was the best one my wife and I have ever had! Chris, Drew and Ken were friendly, courteous, and extremely helpful in making our Subaru Forester purchase a pleasant one for both of us. More
by kboivin
Employees Worked With
Chris Pelow, Drew D'Ambrosio, Ken Neufeglise
January 29, 2025
Great dealership great people! It was a very easy car buying experience. 10/10 stars It was a very easy car buying experience. 10/10 stars More
by ethanmacdougall757
Employees Worked With
Other Employees :
Ian Friedlander, Michael Hryhorenko, Peter Rosser, Benjamin Wakefield
January 02, 2025
This is my second Subaru Forester purchase with Vince at Van Bortel. Both times have been a great experience! Vince is knowledgeable and very quick to respond to any questions. After the purchase, the ap Van Bortel. Both times have been a great experience! Vince is knowledgeable and very quick to respond to any questions. After the purchase, the appointments with the LOVE staff to go over all the electronic features was extremely helpful. More
by hammbj
November 13, 2024
I am a senior and over the years I have purchased many new automobiles, but never did I have a better buying experience than I did at Van Bortel Subaru. My salesperson, Shawn Pies, was the best salesperso new automobiles, but never did I have a better buying experience than I did at Van Bortel Subaru. My salesperson, Shawn Pies, was the best salesperson anyone could ask for. He gave me a fair price and answered all my questions. In fact, all the people having to do with my purchase were the best at their jobs and easy to work with. More
by rjg2201
Employees Worked With
