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Van Bortel Subaru of Rochester
Rochester, NY
152 Reviews
Van Bortel Subaru of Rochester, located at 4211 W Henrietta Rd. in Rochester, NY, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 152 reviews
July 24, 2025
Great sales staff, polite, knowledgeable , easy to work with. This is my 5’th Sabaru and very happy. with. This is my 5’th Sabaru and very happy. More
by Dsmosele
July 16, 2025
Just leased 2025 Forester Touring. Have long experience with their great Car Service, but not with the Sales Team. Our recent car and finance options selection experience was truly fan Have long experience with their great Car Service, but not with the Sales Team. Our recent car and finance options selection experience was truly fantastic! We worked with their Digital and Henrietta Location Sales Specialists, and are very impressed with responsiveness,competency, friendliness, and truly customer focus of their staff! They truly are listening to the customers’ needs and wishes and are making the entire process easy, trustworthy and enjoyable. Now, experiencing both, Service and Sales, we are delighted with the quality of Customer Experience Van Bortel Subaru of Rochester is offering! Outstanding Team of friendly, caring, competent Professionals. We are lucky to have them in Rochester! More
by milla.shusterman
July 02, 2025
I had a great experience from the first phone call to delivery even a month later if I have a question it’s answered quickly. Couldn’t have had a better buying experience! delivery even a month later if I have a question it’s answered quickly. Couldn’t have had a better buying experience! More
by Gbenedictjr
Employees Worked With
June 11, 2025
The staff are professional, ethical and fair to do business with. The delivery went well and the hybrid Forrester is a terrific product. They are responsive to questions and requests. The only negativ business with. The delivery went well and the hybrid Forrester is a terrific product. They are responsive to questions and requests. The only negative is that I purchased the auto one month ago and still have not received the permanent registration (understandable given the volume of cars they sell, and the sloth-like pace of NYS-DMV). More
by JS
Employees Worked With
Rob Adams
May 21, 2025
Great dealership with fantastic people. I've bought 2 Outbacks and 1 Leagacy from Vince over the last 7 years and will certainly buy again in the future I've bought 2 Outbacks and 1 Leagacy from Vince over the last 7 years and will certainly buy again in the future More
by dawgsdad
Employees Worked With
April 29, 2025
Their cars are the best out there, and the people are great to work with! They work with you and your budget. great to work with! They work with you and your budget. More
by BJJ8247
Employees Worked With
Other Employees :
Ian Friedlander, Michael Hryhorenko, Peter Rosser, Benjamin Wakefield
April 16, 2025
Van Bortel Subaru of Rochester made it easy for me to buy a new crosstrek. The transaction was professional. I was never rushed. Everything went smooth. I will buy from them again. a new crosstrek. The transaction was professional. I was never rushed. Everything went smooth. I will buy from them again. More
by Kennethrink
Employees Worked With
Other Employees :
Rob Adams, Ian Friedlander, Michael Hryhorenko, Peter Rosser, Benjamin Wakefield
