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Van Bortel Subaru of Rochester
Rochester, NY
151 Reviews
Van Bortel Subaru of Rochester, located at 4211 W Henrietta Rd. in Rochester, NY, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 151 reviews
October 09, 2024
Excellent communication, friendly atmosphere, timely service. I can't say enough about Van Bortel Subaru! They are so helpful and willing to go above and beyond for their customers. service. I can't say enough about Van Bortel Subaru! They are so helpful and willing to go above and beyond for their customers. More
by dlresides
Employees Worked With
Other Employees :
Chris Pelow - 5 stars , Ian Friedlander, Michael Hryhorenko, Peter Rosser, Benjamin Wakefield
September 25, 2024
They are welcoming and very efficient. Trustworthy. My salesman was awesome and my daughter plans to use him to buy her car Trustworthy. My salesman was awesome and my daughter plans to use him to buy her car More
by Billie.hill309
Employees Worked With
Other Employees :
Ian Friedlander, Michael Hryhorenko, Peter Rosser, Benjamin Wakefield
September 25, 2024
Van Bortel of Subaru of Rochester is the best car dealer by far. From doing everything over the internet to allowing fair price for trade in, the process is smooth and hassle free. I've been buying Subaru's by far. From doing everything over the internet to allowing fair price for trade in, the process is smooth and hassle free. I've been buying Subaru's since 2016 and all from Van Bortel. More
by Pitt
Employees Worked With
Other Employees :
Kitty herself through Vince and Steve ( service manager) who also were top notch
August 28, 2024
Van Bortel Subaru offers one of the most courteous and comprehensive sales experiences you can imagine. comprehensive sales experiences you can imagine. More
by Jon
Employees Worked With
July 13, 2024
Van Bortel was great to work with - clear, upfront pricing, good communication and no hidden fees or charges. What they said from the first communication was what I paid on my final signing! pricing, good communication and no hidden fees or charges. What they said from the first communication was what I paid on my final signing! More
by Kresch5
Employees Worked With
Benjamin Zahm and I cannot remember the Finance guys name- it could have been Michael?? All 5 stars tho
June 15, 2024
Very helpful, professional, informative, time efficient, friendly. Will go above & beyond. Overall really great service and experience! friendly. Will go above & beyond. Overall really great service and experience! More
by jlap42002
Employees Worked With
June 05, 2024
No pressure, honest, friendly, excellent value, accommodating, clean and safe. I've done business with salesman Vince Bovenzi twice and would do so again. Owner Kitty is out on the floor, talking w accommodating, clean and safe. I've done business with salesman Vince Bovenzi twice and would do so again. Owner Kitty is out on the floor, talking with customers. Service department is super, finance department knowledgeable and efficient, orientation team are great. All good, no complaints. More
by janetdkrause
May 16, 2024
Van Bortel Subaru came highly recommended from a co-worker that is knowledgeable about cars. Not disappointed! We bought a Forester and then a WRX. We received competitive quotes with no pressure. E co-worker that is knowledgeable about cars. Not disappointed! We bought a Forester and then a WRX. We received competitive quotes with no pressure. Everyone at Van Bortel seemed genuinely appreciative of our business. This is definitely a first class Dealership! More
by scott.gilbert007
Employees Worked With
January 31, 2024
My first buying experience with van Bortel was outstanding. Everything was handled remotely, including delivery, without going to the dealership. The sales consultant made sure I had full inform outstanding. Everything was handled remotely, including delivery, without going to the dealership. The sales consultant made sure I had full information on the vehicle and the delivery to my home. If you are considering a Subaru, be sure to give van Bortel a visit either online or in person. More
by JDLAMB101
Employees Worked With
Chris Pelow
