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Van Bortel Subaru of Rochester
Rochester, NY
154 Reviews
Van Bortel Subaru of Rochester, located at 4211 W Henrietta Rd. in Rochester, NY, is your premier retailer of new and used Subaru vehicles. Our dedicated sales staff and top-trained technicians are here to make your auto shopping experience fun, easy and financially advantageous. Please utilize our various online resources and allow our excellent network of people to put you in your ideal Subaru vehicle or the Pre-Owned car, truck or SUV of your dreams today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 6:30 AM - 8:00 PM
Tuesday 6:30 AM - 8:00 PM
Wednesday 6:30 AM - 8:00 PM
Thursday 6:30 AM - 8:00 PM
Friday 6:30 AM - 8:00 PM
Saturday 6:30 AM - 8:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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Showing 154 reviews
September 06, 2023
This dealership went above and beyond to accommodate my needs from sales to finance. I highly recommend this dealership and will be buying all my cars from here. needs from sales to finance. I highly recommend this dealership and will be buying all my cars from here. More
by kathyellsmore29
Employees Worked With
Michael Hryhorenko
July 19, 2023
Very customer oriented staff from start to finish. They truly aim to please in a very professional and friendly manner. They truly aim to please in a very professional and friendly manner. More
by ncbeck04
Employees Worked With
July 12, 2023
Great customer service. From the time I was greeted when came in till I picked up my car every one was great. recommend Van Bortel to anyone that is looking for up front not From the time I was greeted when came in till I picked up my car every one was great. recommend Van Bortel to anyone that is looking for up front nothing hidden pricing More
by tmshea95
Employees Worked With
Chris Pelow sales associate business mgr Ken Neufeglise
June 07, 2023
I've bought quite a few new vehicles in my day and this recent purchase at Van Bortel of Rochester was by far the single best buying experience ever . My sales associate Sergio the business manager Stephan recent purchase at Van Bortel of Rochester was by far the single best buying experience ever . My sales associate Sergio the business manager Stephani and the delivery specialist Trystan were absolutely top notch ! Personally I'm not one that takes to pressurized sales and up-sell tactics well and not once did I feel any of the pressure or xx that will put me off buying . I haven't had any experience yet with the Service Dept. but I'm hoping for the same great service I've received so far , time will tell on that . In conclusion I will and already have recommended VanBortel of Rochester and I'll return for future business . More
by Douglas G.
Employees Worked With
Sergio Colon , Stephani Christian , Trystan ? all 5 star
April 12, 2023
Shawn Pies is the best! We came into the store to look at a new car for my wife and we ended up buying 3 cars. One for her, one for me and one for our daughter. Everyone tha We came into the store to look at a new car for my wife and we ended up buying 3 cars. One for her, one for me and one for our daughter. Everyone that we encountered was helpful and friendly. More
by mike waller
Employees Worked With
Other Employees :
Sergio and Stephanie and the wonderful woman that worked the front desk (Forgot her name), Michael Hryhorenko
