Van Bortel Subaru of Rochester

excellent experience,drove 30 miles to get there for some service issues, i arrived about 20 minutes before my appointment,and they took me right in ,after oil change ,alignment i was on my way id say 35 m service issues, i arrived about 20 minutes before my appointment,and they took me right in ,after oil change ,alignment i was on my way id say 35 minutes ,the alignment is perfect!!the rattle in my exhaust is gone didnt even mention it,they went above and beyond,thanks kelly bailey,definitely made a life time customer here More

By far the best dealership I’ve purchased a vehicle from! I’m very picky and quite frankly not easy to deal with when shopping for vehicles. I don’t like to be bothered while I look around and VanBortel is I’m very picky and quite frankly not easy to deal with when shopping for vehicles. I don’t like to be bothered while I look around and VanBortel is my favorite place to shop for vehicles. They allow you to window shop and when you are ready to discuss a vehicle that you like, they are patiently waiting to help. I’ve never been pressured by any sales person shopping at VanBortel and my next vehicle will be from VanBortel! Excellent customer service and great employees! Keep up the great work Kitty, well done! More

I originally began my VanBortel relationship in Victor. My wife wanted and we purchased a 2004 Subaru Forester. In 2019, she wanted to try a new Forester using a lease. This we did. Fast forward to today, My wife wanted and we purchased a 2004 Subaru Forester. In 2019, she wanted to try a new Forester using a lease. This we did. Fast forward to today, My wife wanted to trade to a preowned 2017 Forester Limited and this we did, recently. She is much more satisfied with the 2017 Forester Limited. It has fewer "man-machine" (bells and whistles) interface challenges for her. We purchased this 2017 by trading in my 2007 Toyota Sienna XLE. I plan to use the 2019 until the end of the lease. Then I will decide what to do for my next vehicle. Thank Vince Bovenzi and all the supporting team members. The process was facilitated by these fine people. I plan to solicit the people at Van Bortel as we go forward with out two Subaru Forester vehicles. Please contact me with any questions you may have. Stephen A. Bonacci More

I took our Subaru for an Air Bag recall. Since I live an hour away I had requested at the time I made the apt two weeks prior to assure that a rental vehicle be available. Unfortunately they did not have a hour away I had requested at the time I made the apt two weeks prior to assure that a rental vehicle be available. Unfortunately they did not have a car available. No one called me that morning to inform me and suggest that I reschedule. I wasted two hours and gas. This was my first visit to the Victor location and it will be my last. I had planned to have them quote me for new shocks and struts but will now take my business elsewhere. Love my Outback but will not purchase a new one there. More

Now that I have moved to Rochester NY, It is so nice to have a first-rate dealer that I can unhesitatingly count on to provide the best possible service at a fair price. They are convenient and courteous have a first-rate dealer that I can unhesitatingly count on to provide the best possible service at a fair price. They are convenient and courteous and I always know that the work will be done right. In other places I have lived I found myself rotating between different service providers in hopes that one of them would catch what the others missed. More

1st checkup with 2020 Outback. Service was good as usual. One thing you might consider; with oil changes every 6k miles, add to your specials to also include tire rotations as part Service was good as usual. One thing you might consider; with oil changes every 6k miles, add to your specials to also include tire rotations as part of oil changes. I still would like some review of the information center. More

Well built cars and excellent service I have been a Van Bortel customer for over 15 years. I am glad the dealership moved to Henrietta. My records are easily accessible when I call about a I have been a Van Bortel customer for over 15 years. I am glad the dealership moved to Henrietta. My records are easily accessible when I call about a concern. The staff is very polite and knowledgeable. They are thorough when describing problems. I want a safe car and that is what guides my decisions. Their service department is what would keep me coming to Victor from Rochester. More

Thank you Kitty! Requested a simple NY State inspection and price quote on a part. After a short wait, received the part price quote and was told inspection would onl Requested a simple NY State inspection and price quote on a part. After a short wait, received the part price quote and was told inspection would only take a short while longer. Wait...wait...wait... Just as I prepared to ask about the delay, service writer came out to apologize, saying all of their systems had gone down causing the delay and that there would be no charge for the inspection. Not a great $$ cost for the dealership but such a fine gesture to retain a return customer (this location and also Van Bortel Subaru in Victor, NY) and to prompt me to share the story w/ friends. More

No one has better people or service This is my third Subaru Forester that I have owned and by the same dealership. I am always amazed at their level of professionalism and the way they This is my third Subaru Forester that I have owned and by the same dealership. I am always amazed at their level of professionalism and the way they treat customers. Everyone is dress properly and no questions go unanswered. I would give them 10 STARs if I could they are that good. More