Van Bortel Subaru of Rochester - Service Center

Service for electrical issue Good experience. Met some nice people in the waiting area, which was very nice. The service took a little more time than estimated, but very pleased Good experience. Met some nice people in the waiting area, which was very nice. The service took a little more time than estimated, but very pleased with the service overall. More

Prompt action and total satisfaction We brought the crosstrek in as there was a mystery stain appearing on the passenger seat. There was no spillage. We did not know what it was. They wer We brought the crosstrek in as there was a mystery stain appearing on the passenger seat. There was no spillage. We did not know what it was. They were able to remove the stain promptly. The whole ting took about 15 minutes More

Not a great quality vehicle. Terrible repairs. Have had the vehicle in twice within the first few months. Repairs were poorly done and interior left falling apart and greasy. No follow up from ma Have had the vehicle in twice within the first few months. Repairs were poorly done and interior left falling apart and greasy. No follow up from manager after told to expect a call. More

Usually top notch This visit was not so good. As a business owner I know mistakes happen .when they were done with my car for a recall part .When my nephew went to pick This visit was not so good. As a business owner I know mistakes happen .when they were done with my car for a recall part .When my nephew went to pick it up he found it in parking lot with running .service had been closed for over two hours More

Great service in all departments! Bought a used subaru from VW dealership. Took it to Van Bortel and they were very helpful in checking it out. Found out a wheel bearing was making noi Bought a used subaru from VW dealership. Took it to Van Bortel and they were very helpful in checking it out. Found out a wheel bearing was making noise I heard. Worked with dealership I purchased car from [1.5 hrs away] and was able to get fixed at Van Bortel. Scheduling great, techs great and waiting area is fantastic. Happy with this dealership! More

Well worth the drive! Believe me, I do not need to drive 2 hours to a car dealer. But I do. Van Bortel is a full service dealer with knowledgeable salespeople, done-first Believe me, I do not need to drive 2 hours to a car dealer. But I do. Van Bortel is a full service dealer with knowledgeable salespeople, done-first-time service, a fair deal, and a welcoming atmosphere. More

An all-around pleasant service experience My Legacy's reception in service was uncomplicated. The waiting area was remarkably clean, comfortable and accommodating. And the completion of the Le My Legacy's reception in service was uncomplicated. The waiting area was remarkably clean, comfortable and accommodating. And the completion of the Legacy's service was just as estimated. More

Always pleased Great dealership Purchased 3 subarus from van bortel Always pleased and recommend them highly Sales,financing and service always customer oriente Great dealership Purchased 3 subarus from van bortel Always pleased and recommend them highly Sales,financing and service always customer oriented Very easy to work with More

Routine Maintenance The best service department I've ever visited.....they went above and beyond any expectations and completed the work in less time than I expected. The best service department I've ever visited.....they went above and beyond any expectations and completed the work in less time than I expected. More

As fair as you get Dealers who are in it for the long haul make their reputation on service after the sale. They want your repeat business. Van Bortel adheres to that ax Dealers who are in it for the long haul make their reputation on service after the sale. They want your repeat business. Van Bortel adheres to that axiom and strives for reputable service at a fair price. I've been around long enough to have been turned off by *several* other dealers in our area, all I ask is fairness and courtesy. That's what I have been experiencing with Van Bortel. More