Van Chevrolet Buick GMC

Great Customer Service from Tom Sneddon and Sammy, the Finance person! They both made it a great experience. Finance person! They both made it a great experience. More

Well, we came in so I could check out what the seats look like in the Buick Enclave. Somehow we walked out with a brand new car! Absolutely no pressure from Tom and our experience with Samuel Engler in finan like in the Buick Enclave. Somehow we walked out with a brand new car! Absolutely no pressure from Tom and our experience with Samuel Engler in finance was just as good. Christian (the one who usually goes by his last name) sat in the backseat of the car and pointed out every single feature and what they did. I've already told people if they want a car to start with Tom! Everyone at this dealership was very down to earth and fun to talk to! More

Very nice and down to earth sales guy Tom, is. He helped me find the perfect truck and I am very happy with it. He helped me find the perfect truck and I am very happy with it. More

Van Buick and Chevrolet very professional and also my salesman was professional had everything ready when I got there . salesman was professional had everything ready when I got there . More

Extremely disappointing experience with Van Chevrolet. Buyers, please check EVERY number before signing. We were ready to purchase a 2023 Tahoe Premier and believed we had agreed upon the numbers. As w Buyers, please check EVERY number before signing. We were ready to purchase a 2023 Tahoe Premier and believed we had agreed upon the numbers. As we got closer to finalizing the purchase, we discovered that taxes had been left out of the figures we were being shown, making the deal look considerably better than the actual out-the-door cost. Then, right before signing, we discovered an approximately $4,000 warranty had been added to the deal. We had to question the numbers ourselves to understand why the amount had changed. At that point, we no longer felt comfortable with how the transaction was being handled and decided to walk away. What happened afterward was even more unbelievable. When I told our salesperson, Pierre, that we were done because we didn’t appreciate how we were being treated, his response to me was: “Lmao mam you called me for the vehicle that you wanted” followed by: “You can’t get mad at us cause you didn’t understand how warranty works” I have the text messages and screenshots of the deal. This wasn’t about me “not understanding” a warranty. The problem was transparency. Taxes and thousands of dollars in additional products materially affect a vehicle purchase and should be clearly disclosed and explained—not something a customer has to uncover while reviewing the final numbers. And regardless of any disagreement over a deal, I cannot imagine a professional salesperson responding to a customer with “Lmao mam.” We were serious buyers, had the means to purchase the vehicle, and genuinely wanted this Tahoe. We walked away because by the end of the interaction we simply did not trust the transaction anymore. If you’re considering purchasing from Van Chevrolet, my advice is simple: get the complete out-the-door price in writing before you go in, verify that taxes are included, ask specifically about every warranty/add-on, and carefully compare the final contract with the numbers you were originally quoted. A car purchase shouldn’t require a customer to wonder what else might appear in the paperwork at the last minute. More

Solid experience. Honest and upfront either way all. Salesman was very experienced and able to explain all options. Honest and upfront either way all. Salesman was very experienced and able to explain all options. More

I know this review is a little late we bought 2018 chevy malibu last november sales and finiancing great! the service was horrible the rear knuckle needed to be repaired. I had to drive the repair process. malibu last november sales and finiancing great! the service was horrible the rear knuckle needed to be repaired. I had to drive the repair process. took nearly two weeks get that fixed. The day I picked that it the check engine light came on. took it back another 3 days to fix it , go to pick it up engine is still on(emissions problem) Then 4 months in tire pressure sensors start going on take it in twice to get it fixed (over a month) of back in forth trying to get it in. I was told I had to just keep restting the sensors and it needed new tires. Go get new tires and asked them to check sensors all had failed. Called the service dept immeditaly and made several more calls over the next week to get it in to get them to fix it. finally called back stated the 6 month proction plan was up and we would have to pay out of pocket. Horrible delys and horrble follow ups and follow thru More

Scott was the man for this deal. He made the entire process as simple and easy as any I have ever experienced. The level of service transparency, professionalism. And genuine care wa He made the entire process as simple and easy as any I have ever experienced. The level of service transparency, professionalism. And genuine care was something that should be recognized. Seek out this guy if you want to have a car buying expirenced that is unrivaled. Thank you Scott for doing what you do. More

Very helpful for accommodating me and my situation and very helpful with all the information very helpful with all the information More