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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,667 Reviews

2,667 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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February 11, 2022

Very helpful and honest. Exceptional service. Highly recommend this dealership. Will return for future services More

by JUANEDGARLOPEZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen
Mar 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review. We're thrilled to hear you had a wonderful experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

February 10, 2022

I always receive good service. I usually go to the same person for service, and he never lets me down. More

by BLAISEBROOKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're thrilled to hear you had a great experience with our team. Thank you for trusting us with your business. Please let us know if there is anything else we can help with.

February 10, 2022

Service was great overall, Hector was very attentive to the fact that my Jeep is so old (over 30 years). It runs super smooth now More

by geeper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector
Mar 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review. We're thrilled to hear you had a wonderful experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

February 09, 2022

Very quick and efficient. Very happy with the service. They fixed my problem in a very timely manner More

by gorzalyan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

February 09, 2022

Poor quality service. Returned my vehicle in an unsafe condition with the lug nuts not screwed into the tires. More

by Tashalani
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Payman
Feb 23, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We value your feedback and business. We'd like to look into your visit with us and see how we can assist you. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

February 09, 2022

Excellent service by the service advisor and staff and scheduling and payment process and delivery More

by bahman.shojaee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the great review. We're thrilled to hear you had a wonderful experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

February 09, 2022

I was very happy with the service and I was very happy with ARMEN . The service was very fast and dealing with ARMEN was s pleasure. I was also very impressed with the young man that met me at the car and More

by bdirickson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armen
Mar 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

February 08, 2022

You still have my truck You have had it for over a month You still have my truck You have had it for over a month I’m not getting any update More

by fain_jordan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2022 -

fain_jordan responded

Picked up my truck and now the AC doesn’t work. And you guys never cleared any of the dash codes. You got to be the worst place I ever have taken my truck to!!! I have let my company know to never to never send any of our vehicles to your dealership.

February 08, 2022

The customer rep was great. He got the mechanics to perform a tire rotation when I noticed it wasn’t done. I do think the mechanics may have more work they can handle. A lot of little mistakes made. More

by amier7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rogelio
Mar 01, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello , Customer Service is important to us, and we're disappointed to hear you felt you experienced anything but a 5-Stars experience. We'd like to look into your visit with us. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

February 08, 2022

Car serviced and returned with issues with the Centre console entertainment screen. Took it back with photographs of the issue. They had it for 3 days and says they couldn’t reproduce issue. Drive out of More

by djw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Junior
Feb 24, 2022 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We're sorry to hear that there was any issue during your visit. We'd like to look into your visit with us and see how we can assist you. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

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