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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,673 Reviews
Call Service Center (855) 298-3373

2,673 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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December 01, 2021

They were efficient , helpful and gave a full report on my service ! I had a good experience at this dealership More

by rebecca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Payman
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Dec 31, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!

November 30, 2021

Junior is very responsive and customer service focused. He was timely with follow up. Thanks. More

by spidiidips
Recommend Dealer
Yes
Employees Worked With
Hector herra-lopez
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Dec 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your review really makes our day! Thank you for your business and the kind words. Please let us know if there is anything else we can do to assist you. Have a great day!

November 30, 2021

Roger and the team were responsive, professional, and explained thoroughly what was going on with my Durango. Always great service. More

by jwbrown4420
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roger
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Dec 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your review really makes our day! Thank you for your business and the kind words. Please let us know if there is anything else we can do to assist you. Have a great day!

November 30, 2021

Can’t even get anyone on the phone. Hour wait to pick up my finished car More

by Palisadeselectric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We'd like to learn the details of your visit with us. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

Dec 01, 2021 -

Palisadeselectric responded

Girls were great answering. But getting to the service guy was a nightmare. Constant machine with the promised call back. Had to give up my work van for a week for a stupid recall. Finally get it and on the way home engine light pops on, lost it for two more days. No big deal. That’s it.

November 28, 2021

Excellent customer service. Excellent technicians. Thank you for your hardworking. Can't be more satisfied with how my jeep functions More

by Evelyn5038
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector
Report | Print
Dec 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your review really makes our day! Thank you for your business and the kind words. Please let us know if there is anything else we can do to assist you. Have a great day!

November 28, 2021

Hector was very professional and friendly. It was very easy to make appointment online for the next day. More

by Themitchellsmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector
Report | Print
Dec 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for taking the time to let us know about your recent experience at Russell Westbrook CDJR. We really appreciate your business and support. Let us know if there is anything else we can help you with!

November 28, 2021

The personnel at this place us always kind, patient and helpful. Always respond to my questions with a smile. They even take me and bring me from home! Good job team Russell Westbrook!!! More

by Yolis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Payman
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Dec 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Your review really makes our day! Thank you for your business and the kind words. Please let us know if there is anything else we can do to assist you. Have a great day!

November 26, 2021

They will scam you out of money for things you don’t need. Brought my car to them for an issue that they quoted me $2,500 to fix. Took the car to a local mechanic who fixed the same issue for $250. More

by ryan.vanderhei
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, We'd like to learn the details of your visit with us. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

November 26, 2021

Servicios de cambio de aceite y rotación de llantas buen servicio y muy buena atención al cliente gracias More

by luisempty45@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armenak Galstyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Juan Del Rio
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Dec 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your business and the 5-Star review! We're thrilled to hear you had a great experience with our team. Please let us know if there is anything else we can assist you with. Thanks again and have a wonderful day!

November 24, 2021

Rude employees , walked in no one asked if we needed help. I booked an appointment 2 weeks prior to my service day and when i went they told me i didnt have an appointment. More

by onatali84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2021 -

Van Nuys Chrysler Dodge Jeep Ram responded

Hello, Our team strives to provide 5-Star customer service. I'd like to apologize if you were not greeted in a timely manner. Please reach out to our service director, Mike Astrayan, when you find the time. You can reach him at mikea@russellwestbrookcdjr.com or direct at 818.423.6255 Respectfully, Russell Westbrook CDJR

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