Van Nuys Chrysler Dodge Jeep Ram - Service Center

amazing experience Everyone in this dealership was extremely helpful, they were able to locate my stolen vehicle very quickly through a gps tracking system.. very thankf Everyone in this dealership was extremely helpful, they were able to locate my stolen vehicle very quickly through a gps tracking system.. very thankful for everyone involved More

Exceptional Service Zach Wilson Zachary Wilson was very helpful and courteous. Zach made sure the entire service request was completed prior to picking up the car. He provided a loan Zachary Wilson was very helpful and courteous. Zach made sure the entire service request was completed prior to picking up the car. He provided a loaner car which was extremely helpful due to the length of time my car was at the dealer for service. Zach also stepped up to assist me right away when I came in and did not send away like a prior service rep did. Zach also assisted me approximately three weeks ago when the service shifter light kept coming on (a prior service rep told me to just keep driving the cart until my service appointment which was dangerous). I would strongly recommend Zach to a friend and would see Zach first the next time I need service on my vehicle. More

Good Service Benny and George were super helpful, went in to get my tire replaced because I had a screw near the side wall and it couldn't be repaired. Benny and George were super helpful, went in to get my tire replaced because I had a screw near the side wall and it couldn't be repaired. More

Awesome I would recommend having your Jeep,Ram,Dodge or Chrysler service in this place. Workers are friendly and helpful. Service price is good tho some servi I would recommend having your Jeep,Ram,Dodge or Chrysler service in this place. Workers are friendly and helpful. Service price is good tho some services are a little higher compare to Ryddle. More

Oil change Nothing wrong with the location . Service was on point , no complaints .Team was very proactive and made sure they offered me refreshments while I wai Nothing wrong with the location . Service was on point , no complaints .Team was very proactive and made sure they offered me refreshments while I waited which I appreciate. More

Great Zach at RW was great. He got me in and out quickly with great service. Everyone was friendly and professional. 5 star service at RW! Zach at RW was great. He got me in and out quickly with great service. Everyone was friendly and professional. 5 star service at RW! More

Great service! All completed in a timely manner!! Benny understood our concerns about our vehicle and jumped on it right away! I would recommend Westbrook Dodge to any of my friends for service of th Benny understood our concerns about our vehicle and jumped on it right away! I would recommend Westbrook Dodge to any of my friends for service of their Chrysler, Dodge, Ram and especially Jeep! More

Overpriced They couldn’t find my extended warranty due to Computer change , I signed for $199 check engine light test that would go toward repairs , when I rece They couldn’t find my extended warranty due to Computer change , I signed for $199 check engine light test that would go toward repairs , when I received the estimate of repairs it’s was 60% more than a mechanic , when I explained that I wasn’t happy with their prices the reply was that they are higher than a regular mechanic, ,I was asking for a discount on the $199 so I could take my car to a cheaper mechanic and I got a flat refusal . I’ve been servicing all my jeeps at this location for years and I will not be coming back to fix my car there . More

Service on car Had such a positive and great car service! Fabian was very nice and knew his stuff! I hope to have him as my helper every time! Had such a positive and great car service! Fabian was very nice and knew his stuff! I hope to have him as my helper every time! More

Good level of customer service, poor resolution of issues The service rep Alex was helpful throughout the process. My car was in for 40,000mile service. There were some electronic issues mentioned and the car The service rep Alex was helpful throughout the process. My car was in for 40,000mile service. There were some electronic issues mentioned and the car was in the garage for over a week. Alex helped to provide a rental car and took careful note of the issues. He kept me updated throughout and provided great customer service. However, I was charged for a new brake switch which was supposed to address the issue of ABS/brake warning lights coming on and speedometer dropping while driving. This issue still occurs. I was charged $292. This is extremely frustrating to have been charged and yet the issue does not seem to be resolved. I have tried calling to speak to a rep but so far no one has called me back. Unfortunately, this makes me uncomfortable and disappointed about the level of service that I have received. More