Van Nuys Chrysler Dodge Jeep Ram - Service Center

Some Recent Setbacks I had two recent difficult experiences with the service center. On July 5th i brought my Jeep in for an electrical problem. The work was completed in I had two recent difficult experiences with the service center. On July 5th i brought my Jeep in for an electrical problem. The work was completed in a timely and correct manner by the service technician. However when I was charged for the service I was charged three times on my credit card. It took several phone calls that went largely unanswered or returned as there is no operator who picks up the phone on a regular basis and a visit to the Finance department before the issue was finally resolved on 8/16. I think. A few weeks later on 7/30 I brought in my Jeep when I received a recall notice concerning the catalytic converter. The service manager seemed overwhelmed correcting other employee mistakes that morning. My car was processed incorrectly and scheduled for a different service because one employee did the paperwork for the wrong vehicle. There were two similar Jeep Patriots in for service and they confused the two. I tried to contact the service manager later that day. He responded at 5:45 saying the car was ready but that I had to be there by 6:00 to pick it up. Your website clearly states service department is open until 7:00. When I did get there by 6:05 the car still wasn't ready. Didn't leave until 6:30. More

Quick and easy service I had an unexpected day off and stopped by without and appt. Eddie and Mike were very helpful and accommodating and serviced my vehicle quick! It also I had an unexpected day off and stopped by without and appt. Eddie and Mike were very helpful and accommodating and serviced my vehicle quick! It also came back washed so that was a great surprise!! More

Efficient and kind Thank you to all of the people I encountered with at this location. I found the service to be efficient and the people polite and even kind. Thank you to all of the people I encountered with at this location. I found the service to be efficient and the people polite and even kind. More

Amazing experience with Eddie! Eddie was willing and able to help me as soon as I walked in! Great customer service and very knowledgeable. Got me in and out as fast as he could and Eddie was willing and able to help me as soon as I walked in! Great customer service and very knowledgeable. Got me in and out as fast as he could and my car rides smooth again. Definitely coming back! More

everything fantastic service guys friendly and knows the job. i m so happy to take my car to that service center and appreciate from them. they car wash the car after serv service guys friendly and knows the job. i m so happy to take my car to that service center and appreciate from them. they car wash the car after service. and this is best one More

Consistent good service I always feel comfortable leaving my car for service with Russell Westbrook Jeep. I like the quick service option to get general maintenance service w I always feel comfortable leaving my car for service with Russell Westbrook Jeep. I like the quick service option to get general maintenance service without a scheduled appointment. More

Very good Attended right away. Good service , nice people, open on Saturday s , Uber service , no waiting, very good , nice facility, clean , helpful, very good Attended right away. Good service , nice people, open on Saturday s , Uber service , no waiting, very good , nice facility, clean , helpful, very good , excellent, awesome. More

Incredibly helpful Alex has been taking care of us for the past month and a half and has done everything he could to make our experience pleasant. We are so appreciative Alex has been taking care of us for the past month and a half and has done everything he could to make our experience pleasant. We are so appreciative of his hard work and commitment to a high standard of costumer service. More