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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,663 Reviews
Call Service Center (855) 298-3373

2,663 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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May 04, 2023

Prompt professional and proactive service! Helped me in emergency situation with oil change and lube. More

by majflynn
Recommend Dealer
Yes
Employees Worked With
Layman
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May 04, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you so much for reviewing Russell Westbrook Chrysler Dodge Jeep RAM! We are thrilled our team was able to assist you in your time of need. Safe travels!

May 03, 2023

My truck had more than one month sitting in there shop my insurance company said that they didn’t get enough proof about what’s going on with my truck so my truck never got fix i when to pick up my truck i h More

by rosahernandez871010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector
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May 04, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're sorry to hear about your negative experience with our service team. We strive to provide prompt, effective repairs and it's concerning that we fell short in this situation. We always aim to communicate with insurance companies as effectively as possible, so I would appreciate the chance to discuss your concerns further and see what more we can do to help. If you would like to reach out, please give us a call at your convenience. Thank you. Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

May 03, 2023

Nick helped my mom and I 🥰👌. His service is great. I give it a 10/10 More

by Heaven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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May 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are glad to hear that Nick provided excellent support to you and your mother! Thank you for choosing Russell Westbrook Chrysler Dodge Jeep RAM.

May 02, 2023

Took longer than I expected but they got done what they could Van drives nice More

by bavakian@sbcglobal.net
Recommend Dealer
Yes
Employees Worked With
5
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May 02, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate your patience during your visit and hope to see you back again at Russell Westbrook Chrysler Dodge Jeep RAM. Safe travels!

May 02, 2023

Payman was unbelievable rude and unhelpful. Immediately tried to upcharge me, wouldn’t let me talk and yelled at me over the phone. More

by Sylvaniama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Payman
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May 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I'm truly sorry that you experienced anything less than professional and courteous service from us. This is never what we aim for, and I want to assure you that what you've described is not acceptable behavior for any of our team members. If you're open to it, I would love to connect with you personally and get a better understanding of what happened during your interaction with us. Please feel free to give me a call at any time so we can discuss this further. Thank you for bringing this to my attention. Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

May 01, 2023

Excellent service manager and service will service our Jeep Grand Cherokee there again. Resolved our windshield washer issue More

by ararmen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Herrera
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May 02, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We're happy to hear our service manager was excellent and resolved the issue with your Jeep Grand Cherokee's windshield washer. We appreciate you choosing Russell Westbrook Chrysler Dodge Jeep RAM, and we hope to see you soon for any future services.

April 30, 2023

Benny was professional and very attentive to my needs. He explained in detail the service provided. More

by mchavez@central.com
Recommend Dealer
Yes
Employees Worked With
Benny Marikta
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May 01, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We appreciate your support of Benny and hope to see you again at Russell Westbrook Chrysler Dodge Jeep RAM. Safe travels!

May 02, 2023 -

mchavez@central.com responded

I received superb service at Van Nuys Chrysler Dodge Jeep Ram. Benny, my service advisor was professional and very attentive to my needs.

April 30, 2023

This car has been a lemon from the day that we picked it up. Every time we bring it into service there's something wrong with it by the time we get it home. The only time we drive the car is to bring it int More

by CHRISDIAM710@GMAIL.COM
Recommend Dealer
No
Employees Worked With
Eddie
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May 01, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Chris, I'm sorry to see that you've had such a negative experience with your vehicle. We want the most for our guests, and we would like the opportunity to rectify this issue and provide you with top-notch service moving forward. Please contact us directly so that we can assist you in finding a solution. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

April 30, 2023

It was great fixing my car with Russell Westbrook. The service advisor was very knowledgeable and addressed issues right away. It took less than a day to diagnose the issue which is quick. More

by K.GEV94@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
5
Report | Print
May 01, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the review! We are thrilled to hear that you had such a successful service experience working with the Russell Westbrook Chrysler Dodge Jeep RAM team. Drive safely, and we hope to see you back again down the road!

April 28, 2023

5 Very nice, respectful, and professional. Prompt as well. Added a car wash and I was very grateful for that as well More

by rts112179@gmail.com
Recommend Dealer
Yes
Employees Worked With
5
Report | Print
Apr 28, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We truly appreciate this awesome feedback, and we're ecstatic to hear you were impressed with our service. Thank you for choosing Russell Westbrook Chrysler Dodge Jeep RAM for your vehicle's maintenance needs, and we hope to see you back again down the road!

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