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Van Nuys Chrysler Dodge Jeep Ram - Service Center

Van Nuys, CA

4.0
2,662 Reviews
Call Service Center (855) 298-3373

2,662 Reviews of Van Nuys Chrysler Dodge Jeep Ram - Service Center

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February 10, 2023

After $20,000 paid to service to repair my engine with a new one the car was still ticking after repairs and before I even picked it up. The same issue still persist even with new engine. More

by vafa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector Jr.
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Feb 14, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for bringing this to my attention. I'd like to see if there is anything that I can do to help improve your rating and I hope you'll give me a call at your earliest convenience to discuss the matter in greater detail. Thank you for your feedback, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

February 09, 2023

Fast and efficient. I was able to get in and out pretty quickly. No issues. More

by paviavince
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for the 5-star review of Russell Westbrook Chrysler Dodge Jeep RAM! Safe travels until next time!

February 09, 2023

Great service and kind person helping me . He def is a great worker and cares for his clients . More

by chrisornelas23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for your confidence in Russell Westbrook Chrysler Dodge Jeep RAM, and for your business. We are thankful to have you as a customer!

February 08, 2023

Appreciate the hard work of my advisor (Hector) and the technicians. Our van was in the shop for three months. Ken More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Herrera-Lopez
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Feb 08, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks, Ken! We're happy to hear that Hector was helpful and nice to work with. We appreciate your patience and confidence in us to assist you. See you again next time you need us here at Russell Westbrook Chrysler Dodge Jeep RAM!

Feb 08, 2023 -

Ken responded

Kudos to the Techs that worked on the van. Lots was done, appreciate them getting it right. We just finished a road trip of 700 miles to gain some confidence back in the vehicle. It has been a painful process, we hope it's all behind us now. Please reach out to the techs, I appreciate their work, anything you can do for them they deserve. -Ken

Feb 08, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Ken, we hope you enjoyed your trip and are thrilled your van got you where you needed to go. Take care!

February 08, 2023

No son amables, no solucionan nada y son muy tardados para hacer el trabajo, mal servicio al cliente y los trabajos no los hacen bien. More

by Cyndi pacheco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Asatryan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Alvarado
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 09, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Cyndi, lamentamos conocer su experiencia. Queremos lo mejor para nuestros clientes y lamentamos que haber dejado una mala impresión. Agradecería la oportunidad de hablar con usted para ver si pueda ayudarlo. Si está dispuesto, no dude en llamarme para discutir. Gracias, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

February 08, 2023

The service was great and didn’t take too long and my service adviser was great too. He kept me informed and I was in and out when I dropped off and picked up my Gladiator More

by meehanrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rogelio
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Feb 09, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

We are so happy to see that our team went above and beyond to wow you! Thank you for supporting Russell Westbrook Chrysler Dodge Jeep RAM and we will see you next time!

February 07, 2023

They did not fix everything I brought the car in for and I have contacted them and heard nothing More

by ideafactory1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Hector
Report | Print
Feb 09, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

I am very sorry that we've let you down and that you have ongoing issues with your vehicle that are yet to be resolved. I will look into this with my team to see what might have gone wrong, and in the meantime would like to make this right. I will not be able to find your number with the username provided, so please reach out to me directly when you can. Thank you, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

February 04, 2023

Expensive along with friendly, courteous and professional service. A courteous and professional service manager willing and able to offer fair trade service compensation for work oversight and customer dis More

by rward4wb
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector
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Feb 06, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thank you for sharing your feedback. While I am happy to hear our team was friendly, I do apologize if the price of our services felt out of reach. We will continue to improve moving forward and hopefully earn your five stars soon. Best, Mike Astrayan - Director of Fixed Operations - mikea@russellwestbrookcdjr.com - (818) 423.6255

February 03, 2023

The service was done professionally and on time,Armin was very helpful and professional. I will use your service again in the future. More

by stemaster
Recommend Dealer
Yes
Employees Worked With
Armin
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Feb 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

There is nothing we love more than a five-star review for Russell Westbrook Chrysler Dodge Jeep RAM! Thanks for supporting Armin and our team. We are happy to hear you will continue to use our services!

February 03, 2023

The staff was very knowledgeable and helpful. They kept me informed of what was happening with my vehicle as it was being serviced. More

by richardhickey323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Asatryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2023 -

Van Nuys Chrysler Dodge Jeep Ram responded

Thanks for the great review of Russell Westbrook Chrysler Dodge Jeep RAM, Richard.

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