Vandergriff Honda

What a simple experience! the way it should be.I was upfront about my situation, of which i thought their was no hope, but i was wrong. Marcus and GM John Ellis found me a fit for my puzzle so to speak. upfront about my situation, of which i thought their was no hope, but i was wrong. Marcus and GM John Ellis found me a fit for my puzzle so to speak.Esaiest, most simple auto transcation in my life.Thank You ! Tim Owen Garland TX More

my experience with Mike Symank in the service department was a perfect show of customer service and how a dealer should run, my experience with mike actually began on the phone the day before when i called was a perfect show of customer service and how a dealer should run, my experience with mike actually began on the phone the day before when i called about the immobilizer system on my civic not allowing my key to start the car, mike had never heard of this happening and right away began to help figure out the problem over the phone we both concluded that the key needed to be replaced with a factory Honda key, came in the next day and right away mike remembered me and even though it was busy began to help get me taken of, after an hour wait my car was finished and i was on my way, Mike was very kind and knew what he was talking about and it was just a great show of how a customer should be treated, i would recommend this location to anyone and tell them to talk to Mike, i will be coming back here for all my service needs More

Other than for Express oil changes this was my first visit to Vandergriff Honda Service Dept where my 3 year old Accord actually needed a repair. My service advisor, Mike Symank, was reassuringly profes visit to Vandergriff Honda Service Dept where my 3 year old Accord actually needed a repair. My service advisor, Mike Symank, was reassuringly professional and knowledgable. He was quickly able to ascertain that my problem was covered under my extended warranty and there would be no out-of pocket expense. Although the repair would require 48 hrs to accomplish, Mike kept me informed of the progress and the repair was completed within the time he promised. Although I dont expect further problems with my car, I'll be asking for Mike on any future visit. More

This dealership received this rating because of the excellent service that Mike provided. He was very detailed and precised in regards to my car service. He provided prompt turn around and a detaile excellent service that Mike provided. He was very detailed and precised in regards to my car service. He provided prompt turn around and a detailed explaination as to additional advisory service needed for my Honda Pilot. I requested Mike to prioritize the recommended service and he did as such. He made me feel extremely comfortable. Thanks, Mike. More

Great communication and updates of service. Great timeliness. Good communication for being preventative on future issues. Very caring for customers schedule, needs, and opinions. Knows exactly what c timeliness. Good communication for being preventative on future issues. Very caring for customers schedule, needs, and opinions. Knows exactly what customer is wanting done without longer explanations. More

I made a service appointment through Mike Symank for 8-3-2012. As usual, the work was performed promptly and professionlly. Mike was my service advisor at another dealership for over 3 years before he t 8-3-2012. As usual, the work was performed promptly and professionlly. Mike was my service advisor at another dealership for over 3 years before he transferred to Vandergriff Honda. I know I can always count on him to get it done right the first time, every time. You are fortunate to have one of the very best working for you. Robert L.Owens More

I didn't have an appointment but stopped in to request major maint. on my vehicle. They were kind and didn't turn me away. Instead informed me of the current workload and give an estimate of when it would major maint. on my vehicle. They were kind and didn't turn me away. Instead informed me of the current workload and give an estimate of when it would be complete. Also did an initial "under the hood" look at my vehicle with me and explained the procedures of how the tech would do an overall inspection of various areas of my vehicle and I would receive a copy via email, in addition to a phone call summarizing actions. It was a Friday (after 2pm) and I wasn't expecting my car until Monday, but Saturday afternoon I got a call from Mike telling it was ready due to collateral support being available to finish up the maintenance. Note also that I live in Fort Worth but opted to go the Arlington Honda Dealership to have my maintenance done. More

Recently stopped in for maintenance before the family headed on a roadtrip. Simple routine stuff. No big deal. The service writer, Mike, brought to my attention a few things to benefit our traveling. The headed on a roadtrip. Simple routine stuff. No big deal. The service writer, Mike, brought to my attention a few things to benefit our traveling. The mechanic who worked on our car found a nail in a tire and was able to repair it. After balancing and alignment, we were on the road. The trip went well and the car drove like new, even after 60,000 miles. I would suggest having your car checked over prior to any extended driving on the road. I will recommend Vandergriff Honda service center and Mike to friends and family. More

I called to schedule my Civic in for an A/C issue. The man, Mike Symank, answered the phone politely and explained that the shop was running a few days behind but still offered to make my appointment, ins man, Mike Symank, answered the phone politely and explained that the shop was running a few days behind but still offered to make my appointment, instead of disregarding me like another dealer did. As we talked, Mike was very informative in discussing what my problem may be. He suggested I stop by and purchase an inexpensive part based on my symptoms. The little part was only about ten bucks so it was worth a try. When I arrived, I met Mike and he directed me to another man to buy the part. Mike told me how to change relay... and Wow! Problem solved. Not only did I save time and money but I feel like I accomplished the repair on my own, with the guidance of my new car guy Mike. Thank you for the help to those at Vandergriff Honda. More

Very Nice experience, and Mike was very helpful, and communicated with me readily. I liked his insight, and suggestions for the future. I have a 2007 model, with only 27k miles, but i still need to ke communicated with me readily. I liked his insight, and suggestions for the future. I have a 2007 model, with only 27k miles, but i still need to keep it up to date! More