Vandergriff Honda

On Monday, February 20, 2023 I went to get my rear disc brakes replaced at Vandergriff Honda. The Service Director, Justin Moore assisted me and Technician, Matt Ellis did the repair. Six months later, On brakes replaced at Vandergriff Honda. The Service Director, Justin Moore assisted me and Technician, Matt Ellis did the repair. Six months later, On Tuesday, September 19, 2023 I was driving & noticed a loud noise, as if something was dragging under my car. I pulled over but couldn’t find anything so next day I went to a near by Honda dealership. I informed of noise & they said the only way to find the problem was to do a diagnostic test it which was $200 and inspect. I find out it was the rear brakes metal to metal & rotors need replaced.I informed Service Manager at that dealership my rear brakes were replaced in February, 6 MOS AGO!!! at Vandergriff so,it hadn’t occurred to me that it was my brakes. I was livid & called Vandergriff & asked to speak with Justin Moore & come to find out he nor the Technician Matt Ellis no longer works there. I was transferred to new Service Director, Ricardo Sandaval & he asked me to bring my car in so he could look at it. He said maybe it’s the way I’m driving. I told him that I’ve only driven 3100miles in 6mos. And he said it’s been known for brakes to wear out at low mileage w/i that timeframe. I’ve never heard of this before and asked other dealerships.LIES!! NO WAY!! I contacted Honda Head Quarters on 9/22/23. They requested copies of invoices, video, pictures, recordings, and emails, which I sent so we can get Vandergriff take ownership of this issue & see about having repaired by other dealership. The person assigned to case said would contact me w/i 1-2 bus days but didn’t so, I called him back & he said the case was sent a couple of times already to the dealerships & to District Manager. I asked for their name & he said that’s confidential. Vandergriff nor the other Honda dealership were never contacted by HQ. So, I guess another lie. On October 9, I went to Vandergriff & spoke with Ricardo Sandaval. We went to the serv area together so Technician, Mario could inspect the brake pads. When Ricardo was backing up the car he said he heard the brake noise. I recorded & videotaped everything we went over in office & serv area but neither had an answer.Back in office, he asked what do I think they should do. Make it right, brakes & rotors need replaced at no charge, job wasn’t done. I don’t know if the brake pads were taken off another vehicle, if the replacement brakes are actually Honda Authentic, maybe I can check the serial #s. It’s going to now cost $800 (brakes, rotors, labor). But Vandergriff will not reimburse me nor will they pay for the other dealership to do the repairs. Ricardo called other dealership asked what did they find& how did they come to conclusion brakes/rotors need replacing. They informed of findings & THAT IT WASN’T SAFE TO DRIVE! Ricardo AGREED rear brakes/rotors needed to be replaced but still wanted to charge me. I want my car fixed correctly by dealership that cares &I trust.Vandergriff DOESN’T CARE. THEY DIDN'T SAY IT WASN'T SAFE! More

My experience with VanderGriff is with the Service Advisor Maui Leong. She is very friendly, personal, and compassionate about the warranty issue I had. To me, she is the face of Vandergriff and assu Advisor Maui Leong. She is very friendly, personal, and compassionate about the warranty issue I had. To me, she is the face of Vandergriff and assured me she would alert the appropriate people about my vehicle problem. She kept me updated as to the progress of the repair being made, which helped minimize my anxieties. - Steve More

My experience was wonderful. Hung Ho cares about his customers and honestly he is the most amazing customer service representative I have ever worked with. Vandergriff is bless Hung Ho cares about his customers and honestly he is the most amazing customer service representative I have ever worked with. Vandergriff is blessed to have him. More

Drove an hour for a scheduled appointment with LaKadence, who didn’t show for the appointment and was just told that the car I was coming to look at is no longer there. Wasted my time and gas. Stay away. The who didn’t show for the appointment and was just told that the car I was coming to look at is no longer there. Wasted my time and gas. Stay away. Their lack of customer service and disregard for people’s time already tells me they don’t want my money or me as a customer. Buyer beware.I’m More

I got the best customer service I can ask for very professional got the best deal and was very pleased Jose Mendez was my sales consultant and Luis Rodriguez the used car manager worked together to ge professional got the best deal and was very pleased Jose Mendez was my sales consultant and Luis Rodriguez the used car manager worked together to get me the greatest deal l could get thank you guys l love Vandergriff Honda More

Having switched Honda dealerships for service due a bad service at a different location, I ended up at Vandergriff Honda. I've taken my car here for about 2 years and have received nothing but great custom service at a different location, I ended up at Vandergriff Honda. I've taken my car here for about 2 years and have received nothing but great customer service. My most recent visit, I dealt with Ronnie Sidbury, and have to say I appreciate his help with my service needs. He listened, did investigative work for me and def did not make me feel like just another customer. I'm glad I have found my new place for all vehicles service needs. Thanks for all the help Ronnie, see you soon! More

Purchased a vehicle with several scratches on by back window sales rep advise me there nothing she’s able to do.I would never refer anyone to this dealership. window sales rep advise me there nothing she’s able to do.I would never refer anyone to this dealership. More

I’ve been with Vandergriff for years, and have had many great experiences. With the service department Issac Moya has always helped me out and made sure I had everything I needed to ensure quality service. great experiences. With the service department Issac Moya has always helped me out and made sure I had everything I needed to ensure quality service. With the sales and finance department for my 3rd and most recent purchase with Vandergriff, David Mann and Daniel McEwen helped me get into a gorgeous 2023 Accord! I will definitely continue returning to Vandergriff for their quality service and excellent customer service. More

I arrived at Vandergriff Honda for an oil change and one of the young name Ronnie helped me. He had good customer service, he took care of me and my car. I had no problem's and no problem's from him. I will of the young name Ronnie helped me. He had good customer service, he took care of me and my car. I had no problem's and no problem's from him. I will be coming back again. Thank you Ronnie for showing your customers that you care. More

The reason you buy from a dealership is that they at minimum try to make sure that you have a functioning vehicle. Justin, the Service Director made sure that was the case. We bought a clean Honda CRV minimum try to make sure that you have a functioning vehicle. Justin, the Service Director made sure that was the case. We bought a clean Honda CRV from the used car department and was really pleased with the presentation of the vehicle. After buying the car, we noticed that there was an issue the vehicle. We reached out and spoke to a few people with no luck of getting it addressed. However, Justin at the Service department, like an angel, decided to come to our rescue. He showed a level of customer service that is rare to find during this day and age. We were not only shocked but motivated to leave a positive review. Vandergriff Honda have made our days. We will definitely recommend our friends and co-workers to this particular dealership due to Justins level of customer service, attention to detail and genuine concern for our money spent. Don't hesitate to buy from here and don't hesitate to leave a good review. They don't get enough recognition for the level of sacrifice these dealerships make to bring to us New and Used cars. People decided to build a business and take the risk to benefit us and provide jobs. At the very lease we acknowledge it. Unfortunately, some people I interacted with weren't so helpful and understanding. More