Vandergriff Hyundai

Very dissatisfied! I would like to start by explaining my experience at Vandergriff service. I brought my vehicle in on October 25th to get my power steering fluid ch I would like to start by explaining my experience at Vandergriff service. I brought my vehicle in on October 25th to get my power steering fluid changed, my indoor trunk latch replaced, and to troubleshoot a problem with the computer inside, pertaining to phone calls received and no name from contacts appearing. Wednesday afternoon I received a call from Keith Samuels saying “ We have found a part locally for the trunk button and if I would like to leave the vehicle to be worked on when they received the part on Thursday”. I told him to keep the vehicle, so I would not have to bring it in the morning, again. Thursday afternoon I received another call from Keith to let me know that the whole trunk mechanism needed to be replaced and the part would be sent overnight, so they could replace it on Friday, October 27th and the vehicle would be ready about noon. I called at 2:44pm on Friday to find out if my car was ready, was told Keith was not working and they would leave a message with a service department person to call me on the status of my vehicle. By 5:30 I had not heard from anyone and decided to go to Vandergriff to get my vehicle. When I arrived, they could not find my key. Apparently, the key was mislabeled with the wrong number. I waited for the bill and was told that “ no work was done on the vehicle”. Spoke to the Service Director, Carlos A. Fonseca. He had no knowledge of incident and promised to call me Saturday to explain why my car was there for 3 days with no work being done on it. Saturday came, no call! Called and left him a message around 4pm. To this day I have never received a call from him with an explanation! I am so disappointed with the customer service at Vandergriff service department! I believe that Carlos doesn’t value his customers. It makes me sad to think that this is the way that he conducts business. More

Not so satisfactory Went to dealership based on website prices but it turned into big disappointment after hearing to salesman. The website pricing should be clear enough Went to dealership based on website prices but it turned into big disappointment after hearing to salesman. The website pricing should be clear enough for customer to decide to go to dealership. More

Fast and hassle free Enjoyed buying the car from Kirby. He made sure the process was fast and easy and made sure I received my paint pen to fix the before mentioned ding i Enjoyed buying the car from Kirby. He made sure the process was fast and easy and made sure I received my paint pen to fix the before mentioned ding it the paint. More

Bestest in the whole wide world When it comes time for a new car in the family, this will be the first place we go. In fact, I'll go straight to the same salesman, Kenny. When it comes time for a new car in the family, this will be the first place we go. In fact, I'll go straight to the same salesman, Kenny. More

thanks thank you Kirby really enjoyed it will return again like the new parking lot in the back love the Arlington location thanks for all your help have a thank you Kirby really enjoyed it will return again like the new parking lot in the back love the Arlington location thanks for all your help have a good day More

Vandergriff Hyundai Experience Moe Awadi is a great salesman. Never made me feel pressured into making a purchase with Vandergriff. He gave me ample time to think about the purchase Moe Awadi is a great salesman. Never made me feel pressured into making a purchase with Vandergriff. He gave me ample time to think about the purchase before I made my final decision to come back to the dealership and make the purchase. Very friendly and exceptional. More

Excellent dealership The sales staff was the best I have worked with in my 50 years of buying cars. I will be recommending Vandergriff Hyundai to all my friends. The sales staff was the best I have worked with in my 50 years of buying cars. I will be recommending Vandergriff Hyundai to all my friends. More

Great Experience I had a great experience at this dealership. Everyone was very professional and conducted business in a timely manner. I was very happy with my first I had a great experience at this dealership. Everyone was very professional and conducted business in a timely manner. I was very happy with my first time car buying experience and will likely go back and/or recommend this dealership. More

Excellent. Keep up the good job your doing, excellent customer service, premises are clean and nice, customer service care once again is excellent, Alexander Wil Keep up the good job your doing, excellent customer service, premises are clean and nice, customer service care once again is excellent, Alexander Williams excellent care sales person explain everything excellent. More

New Santa fe Best experience ever!!! If you want a great deal go to Mo Awadi ! I will definitely be returning back here for service and if I ever need another car. Best experience ever!!! If you want a great deal go to Mo Awadi ! I will definitely be returning back here for service and if I ever need another car. More